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Click here or scroll down to respond to this candidateCandidate's Name
West Street Address th Street, New York, NY PHONE NUMBER AVAILABLE EMAIL AVAILABLESummary Experienced User Experience Design professional, with expertise in financial services, leveraging design thinking and agile methodologies. Adjunct professor at School of Visual Arts.Unique background blends analytic with creative thinking MBA in Finance and a BFA in Graphic Design.Functional strengths include quantitative and qualitative analysis, lean UX design, agile, and communication skills. Adobe creative suite, Excel, Powerpoint, Confluence, Jira, Miro, Figma, Axure.Experience Director Customer ExperienceHelvetika, New York, NY 1/2023 to CurrentConsulting services for fintech, digital product design, product management, branding, and communication. Lead ideation workshops to gain knowledge and reduce design liabilities. Create design language systems and style guides. Conduct customer journey sessions qualitative research to gain knowledge about customers digital experiences. Permeate innovative culture across company and external marketing touch points. Define business objectives, user stories, and features using agile methodologies.VP Experience DesignMoodys, New York, NY 9/2021 to 10/2022Moodys Investor Service. My role spanned leading customer journey workshops to managing the design team, and permeating design/thinking culture. Led ideation and customer journey workshops Built a future state of responsive, scalable, analytic tools and processes to deliver curated data, and ratings more efficiently & transparently, and a consistently branded user experience. Transformed ESG analysis and scoring process from manual Excel spreadsheet to an automated application wizard, emphasizing analysts interaction with the data, greatly improving analysts process and efficiency. My contributions helped successfully launch 10,000 scores (and continue to grow), securing the future needs of our customers expectations. Created a style guide and componentized design system. Permeated design thinking culture, using agile and lean UX methodology, resulting in better cross-team communication. Launched an Innovation Lab. Minimized risk and product liabilities by proactively managing our processes and controls. Co-managed and mentored a team of 8 UX designers. Senior UX DesignerChange Sciences Group, New York, NY 2/2016 to 9/2021 Oversaw UX design, customer experience, and product roadmap for one of our SaaS products SoundingBox. Optimized development process, created design language standards, implemented best practices, streamlining internal teamwork efforts. Senior UX DesignerS&P Global, New York, NY 1/2012 to 2/2016 Innovation Lab. Responsible for identifying new ideas, leading ideation sessions, prioritized dream projects and created presentations to upper management. My contributions led to funding for several R&D projects. Created S&P Globals mobile app. Retrieved eroding customer base and increased new customer licenses by 15-20%. Managed team of 25, both local and offshoreUX DesignerJP Morgan Chase, New York, NY 6/2010 to 1/2012 Interaction and Analysis Group. Led large cross-functioning teams to build and enhance Chase wealth management and credit card products. Role spanned UX Design, project management, budget analysis, translating business requirements, writing use cases, and test scripts. Oversaw complex cross-branded integration such as Chase Credit Card, Auto, Personal Banker, and Savings & Checking, increasing customer retention by 30%. Managed team of 20 both on and offshore.UX DesignerDeutsche Bank, New York, NY 2/2007 to 5/2010 Business Transformation and Innovation Groups. Implemented web portals and created content for collaborative web 2.0 business services applications. Successfully implemented a global SOA (Service Oriented Architecture) program for Asset Management and Investment Banking, aligning business and technology divisions thus saving the firm an estimated $1.8 Billion annually.Senior DesignerBrandscience, New York, NY 5/2001 to 1/2007 Instrumental in shaping the user experience and branding, as well as product offering for our agency clients. Provided market strategy, direction, organization, and structure. Notable clients: Adobe, Apple Computer, Hypermedia Inc., IBM, Sega, Simon & Schuster Interactive, Texas Instruments, UBS.Creative DirectorInterbrand, New York, NY 4/2000 to 5/2001 Led brand identity projects for global corporate mergers. Notable Clients: Metromedia Fiber Networks, JPMorganChase, GE, Fleet Bank. Supported business development efforts resulting in billings of 4M. Planned and managed all aspects of building a cross-functional interactive team, providing our clients with fully integrated branding services. Active in agency self-promotion through various channels and competitions expanding our global brand and visibility significantly and increased talent pool demand as well.Education MBA FinanceBaruch College, New York, NYBFA DesignPratt Institute, Brooklyn, NYRelatedExperienceAdjunct InstructorSchool of Visual Arts, New York, NY 8/2005 to Current |
