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Click here or scroll down to respond to this candidateCandidate's Name
Fort Worth, TXPHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVE:As a customer service representative, I bring versatility and a proven track record of delivering exceptional service standards to high-level customer accounts. My unwavering customer support attitude and persuasive language skills allow me to build trust with clients and deliver top-notch service. I take pride in going the extra mile to ensure customer satisfaction, and I am confident that I can provide the same level of excellence to your organization.EXPERIENCE:SiriusXM, Irving, TX- Response Specialist, January 2017- Present Responded to inbound telematics and landline calls from customers Used logic and reasoning to identify and resolve issues that may impede quality service delivery. Handled incoming calls from customers regarding subscription status, renewal, and cancellation to maximize subscriber retention. Identified and assessed customers' needs based on interactions. Took accountability and resolved customer issues and followed when appropriate. Utilized tools and resources on every call and reviewed customer account information to make appropriate product and service recommendations to customers Arlington Heights Health and Rehab - Fort Worth, TX- Certified Medication Aide, August 2016 - January 2017 Prepared and administered medications to residents on assisted living and memory care floors Supervised medication resident self-administration or performed medication reminders Accessed Medication Administration Record (MAR) to verify the right person, drug, dose, route, and time against the residents record Appropriately documented vital signs, interventions, or other pertinent data related to medication administration Maintained resident confidentiality Reported any issues to the supervising nurseReliable Refunds Fort Worth, TX-Tax Consultant, December 2013- April 2015 Meet with clients and discuss their financial details and taxable income Identified potential deductions a client may be entitled to Prepared clients' tax returns and offering the lowest obligation possible for the client Assisted with complex tax considerations, such as rental properties and capital gains Minimized tax liability in retirement or planning for events Advised on major life events and their tax implications, such as inheritance, marriage or divorce, and the birth of children Made suggestions to clients to improve their tax filing or simplify the process, such as making estimated payments throughout the yearKindred Transitional Care And Rehabilitation Fort Worth, TX - Certified Nursing Assistant, November 2011 to May 2014 Bathed and dressed residents; Delivered food and assisted residents in eating, if needed; Took vital signs; Repositioned residents who are bedridden; Provided and emptied bedpans; Lifted residents into beds or wheelchairs; Answered resident calls; Examined residents for bruises, blood in the urine, or other injuries/wounds; Cleaned and sanitizing resident areas; and Changed bed sheets and restocked rooms with necessary supplies. Served as a conduit between patients nurses and doctors and recorded and communicated all issues to medical staff.American Home Mortgage Irving, TX-Inbound Customer Service Rep, March 2008 to November 2011 Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion Maintained up-to-date records at all times Developed effective relationships with all call center departments through clear communication. Ran reports and supplied data to fulfill customer report requirements. Built customer loyalty by placing follow-up calls for customers who reported product issues. Properly directed inbound calls in phone queues to improve call flow. EDUCATION Windham School District 2021-2022 Certified Nursing Assistant Certificate-August 2004 Certified in Grounding and Bonding Certified RV Level 1 Specialist Certified Medication Aide March 2015 Certified Medication Aide Wardlaw Claims Services - Waco, TX September 2017 Titled Adjuster 101 - a certificate of completion C-Tech Certifications Certified energy management |
