Candidate Information Title Product Management Quality Assurance Target Location US-TX-Dallas Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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SUMMARYAs an experienced SME. I have 13 years of IT experience. Providing expertguidance toward incessant growth as part of ongoing systems and procedural development. It is my goal to land a position that allows me to demonstrate superior network, desktop, project, and operations management skills in an IT Service or Management role.EXPERIENCE2TRQ INC - SME (Subject Matter Expert)Dallas, TX  03/2017 - CurrentCONTACTjameikahawkins007@gmailPHONE NUMBER AVAILABLESKILLSJameika HawkinsManaged multiple, concurrent projects utilizing Waterfall, Methodologies; within established timeframes, and budget while managing 2TRQ IT department.Managed key stakeholders proactively to offset scope creep and maintain the integrity of time budgets, change orders, schedules using Rally Agile softwareFacilitated project reviews and escalation process interactions between key stakeholders between the business owners, product management, key stakeholders, and leadership teamsWorked closely and collaboratively with Product Management to ensure business requirements are satisfied with on-time successful deliveryDocumented project requirements (technical, functional, and business) through direct interaction with key stakeholdersProduced project task assessments for project hours/costs for quality assurance, design, development, deployment, and infrastructure needs, and requirementsPrepared and maintained project schedules with all critical tasks and related milestones, using approved methodologies and templatesIdentified, analyzed, and prioritized IAM project risk and development response plansCoordinated the testing of new online products, services, developments, and customer-acceptance testing Scheduled receipt of, and response to customer feedback Completed all hardware rollout and asset management from delivery to installmentAssisted in the implementation of operations with staff by drafting user documentation Accommodated product releases, and guided the implementation of new Leadership Mcafee WindowsServer/DataCenter2000-2022 Exchange Server Server Hardware Mac OS XMobile Devices AccessManagement: BlackberryWindows Apple Android Excellent Communication SkillsData Center ManagementSoftwareProject Management: AgileWaterfall, Scrum Resource SchedulingExcellent problem-solvingabilities Change Management Training Delivery Flexible and Adaptable Computer Skills Process Improvement Content Management Expertise Data Analysis Logistics Coordination Quantitative SkillsHardware and SoftwareDocumentationS&C Fujitsu - Subject Matter ExpertDallas, TX  10/2017 - 01/2018EDUCATION AND TRAININGProject Management Certificate:Business Project ManagementRichland CollegeDallas, TX  01/2017Computer Engineering / NetworkAdministratorAmerican Technical Institute01/2008CERTIFICATIONSLANGUAGESFrench:Limitedfeatures and functions for end-user documentationServed as a liaison between the IT, Operations department, external vendors, and consultants Provided regular verbal and/or written status reports Analyzed departmental documents for appropriate distribution and filing As a Network Administrator I granted/created access provisions and group policiesScanned network for IAM weaknesses discussed change management processes strengthen securityProvided SME services to several domain and forest merges from exchange and Office 365 using powershellControlled company node controllers and troubleshooting using solar winds and SCCM Provided desktop support for 12 months before moving up to SME Responded to customer requests via telephone and email Developed a new process to evaluate employees which resulted in marked performance improvements.Developed comprehensive test plans for software applications and hardware components to ensure quality assurance standards were met.Provided subject matter expertise and guidance to cross-functional teams in the development of new products.Drafted technical documents, such as user manuals and training materials, to ensure accuracy of content.Conducted market research and analysis to identify industry trends and customer requirements.Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.Created technical writing documents, processes, and procedures that provided clarity inSharePoint; therefore improving workflow, and accuracy of closing ticket issues by 30 percent Trained new hires in, Service Now, and E-commerce support Coached Service Desk team on new or reoccurring issues via email or group chat Collaborated with customers in password reset and account changes Collaborated with store personnel, management, and parcel companies to open missing package investigations for online orders Consistently meet deadlines and requirements for all production work orders Collaborated with clients from concept and through final delivery of product Aligned office departments and increased inter-department communication and data sharing. Project Documentation Node Management Stakeholder Management Basic Math Networking Recordkeeping Analytical Thinking Experience in Leadership Process AnalysisIdea Development andBrainstorming Disaster Recovery Planning Program Evaluation Commission Structures Improvement Plan Knowledge Scrum Master Certification Six Sigma Yellow Belt ITIL/ In Progress GOOGLE/Project ManagementCertificateAIG - Project Lead Software/Hardware EngineerDallas, TX  05/2013 - 02/2014Provided subject matter expertise and guidance to cross-functional teams in the development of new products.Drafted technical documents, such as user manuals and training materials, to ensure accuracy of content.Conducted market research and analysis to identify industry trends and customer requirements.Developed comprehensive test plans for software applications and hardware components to ensure quality assurance standards were met.Mentored junior staff members on best practices related to product design and implementation strategies.Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.Generated technical documentation including system diagrams, process flow charts, white papers.Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.Offered one-on-one support for team members and managers to drive continuous improvement.Responsible for ensuring delivery of contracted portfolio of IT services to customers while managing a balance of results, productivity, and quality equivalent to SLA standardsProvided collaborative planning,problem solving and node managing using DSView softwareMigrated switches routers hubs and power modules from DSview3 to DSview4 monitoring software while granting and removing access to the systemsApplied professional engineering techniques to identify, defined, planned, and schedule migration timeline to meet company completion date Coordinated, implemented, tested, and released firmware updates Used previous IT knowledge to troubleshoot and reconfigure Node provisioning/ AccessManagement switches routers hubs blades and smart PDUs in a data center environment Installed and decommission servers/server break fix Microsoft servers 2012r2 Copied, logged and scanned supporting documentation Verified data integrity and accuracy Created and built firmware to test associate hardware Produced ad hoc reports and documents for senior team members. Monitored bug reports from users and deployed fixes accordingly. Collaborated with other departments such as QA, Product Management, UX Designers.Ensured compliance with industry standards while developing software solutions.ADDITIONAL INFORMATIONI am a team-oriented Active Directory and IT leader with 13 years of IT knowledge in a wealth of areas. I lead on a basis of accountabilit, professionalism, effectiveness, respect, and trust. I am collaborative, compassionate, and direct. I am a lifelong learne. When not working my time is spent being the founder of Hawkins Stem and Robotics. Provided technical support to end users when needed. Obtained and evaluated information on hardware configuration costs, reporting requirements and security needs.Recommended strategies to maximize performance and lifespan of equipment involved in software installations.Combined root-level authentication and authorization technologies with ongoing system design to harden finished solutions. Monitored equipment function to verify conformance with specifications. Updated software upon release of vendor patches to mitigate vulnerabilities. Devised automation, backup and recovery protocols to preserve and safeguard data. Employed integrated development environments (IDEs).