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NM ( 4 7 0 ) 9 2 3 - 2 3 6 9N I C H O L EM C C R A YE D U C A T I O NPHONE NUMBER AVAILABLEEMAIL AVAILABLEC O N T A C TWarner Robins High School2009 - 2013SECONDARY SCHOOLPaul Mitchell the School Atlanta2014 - 2016COSMETOLOGY SCHOOLS K I L L SForklift OperationMaterial HandlingComputer LiteracyRetail Technology OperationTime ManagementConflict ResolutionPeople ManagementCollaborative LeadershipEffective CommunicationE X P E R I E N C EProduct company2021 - PresentTREEHOUSE FOODSProficiently operated forklift equipment to safely transport materials, goods, and products within warehouse and manufacturing environments.Worked in a fast-paced food production environment within a warehouse setting, ensuring the efficient processing and packaging of food products. Responsibilities included adhering to strict quality control standards, maintaining cleanliness and sanitation protocols, and collaborating with team members to meet production targets. Demonstrated ability to prioritize tasks, follow standard operating procedures, and contribute to a safe and productive work environment.Provided leadership and guidance to a diverse team, fostering a positive work environment, and promoting professional development.Cultivated strong relationships with clients, vendors, and partners to enhance customer satisfaction and loyaltyAddressed customer inquiries, resolved issues, and handled complaints in a timely and effective manner, maintaining a positive reputation for the business.Directed daily operations, including menu planning, food preparation, inventory management, and scheduling to ensure efficient service delivery.S U M M A R YDynamic and results-driven professional with a solid background in management and extensive experience in delivering exceptional customer service. Proven ability to lead and motivate teams to achieve goals while ensuring top-notch customer satisfaction. Social services organization2010 - 2021CHEF ON WHEELS, MANAGERR E F E R E N C E SJamie Brown, Navy Federal Credit UnionPHONE NUMBER AVAILABLETomika Moore, Atlanta Public SchoolsPHONE NUMBER AVAILABLELisa Royes, Georgia Medical Assoc.PHONE NUMBER AVAILABLE1E X P E R I E N C EClothing retail company2018-2020OLD NAVYArranged and maintained product displays according to brand standards and seasonal promotions, optimizing product visibility and accessibility for customers.Utilized creative and innovative techniques to enhance the overall aesthetic appeal of the store, including window displays, focal points, and themed presentations.Provided support and guidance to sales associates on visual merchandising standards, product knowledge, and customer engagement techniques.Implemented visual merchandising strategies to ensure a visually appealing and customer-friendly shopping environment on the sales floor.Utilized forklift equipment to efficiently transport and reposition merchandise within the backroom merchandise storage area. Retail company2013-2015KROGER, FLOOR SUPERVISORSupervised daily operations of assigned store departments, ensuring adherence to company policies and standards. Led and motivated a team of associates, providing guidance, training, and performance feedback to optimize productivity and customer service.Communicating with other supervisors and managers about daily operations.Greeting customers, resolving questions and concerns, and overseeing customer returns, exchanges, and checkauthorizations.Working with other areas to maximize productivity and performanceE D U C A T I O NPHONE NUMBER AVAILABLEEMAIL AVAILABLEC O N T A C TWarner Robins High School2009 - 2013SECONDARY SCHOOLPaul Mitchell the School Atlanta2014 - 2016COSMETOLOGY SCHOOLS K I L L SForklift OperationMaterial HandlingComputer LiteracyRetail Technology OperationTime ManagementConflict ResolutionPeople ManagementCollaborative LeadershipEffective CommunicationR E F E R E N C E SJamie Brown, Navy Federal Credit UnionPHONE NUMBER AVAILABLETomika Moore, Atlanta Public SchoolsPHONE NUMBER AVAILABLELisa Royes, Georgia Medical Assoc.PHONE NUMBER AVAILABLENM N I C H O L EM C C R A Y2