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Candidate's Name , SPHR, SHRM-SCPMobile/Text: PHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLEProfessional ProfileSenior certified, results-driven Human Resource Professional with over 20 years of experience in small and large corporate environments. Strategic business partner with passion, drive, and experience in creating a work environment of excellent customer service, employee accountability, and leadership excellence.Leadership DevelopmentInvestigationsTalent ManagementPerformance ManagementRecruitment and SelectionChange ManagementEmployee RelationsTraining and DevelopmentConflict ManagementProblem-SolvingStaff ManagementMulti-site & Multi-state experienceExperienced in Bamboo, Workday, MS Office and Service NowProfessional ExperienceMidland Credit Management Phoenix, AZ 3/2021-12/2023HR Manager/HR Business PartnerMulti-state, multi-site, Operations Site HR Manager. Led, developed, and mentored a team of 4 HR Generalists/Business Partners overseeing 4 Call Centers/Operations sites and 13 Legal OfficesEmployee Relations/Investigation subject matter expert for the companyDeveloped and documented HR Generalist and Business Partner processes for the teamAudit, update, maintain, and document HR and company policies and proceduresLed Employee Engagement activities resulting in 2023 GPTW certification for the US locationsHired, onboarded, trained, and mentored a new HR teamHR Lead for return to office process; led accommodations process and full onsite return of employeesCoordinate HR staff across operational sites to ensure consistent application and development of company policies, procedures, and processesCoach and develop Operations leaders on HR procedures and policiesLead education and execution of HR company-wide programs review, succession planning, performance management, benefits enrollment, and engagement survey action planningSupport Recruiting/Talent Acquisition, Total Rewards, HR Communication, and Training & Development teamsAssist business in navigating functional aspects of HR such as hiring needs, leaves of absence, compensation, benefits, unemployment, policy interpretation, organizational design, and other aspects of the employee life cycleIntegrity Staffing Solutions Phoenix, AZ 11/2010-9/2020Human Resource Generalist/HR Manager/Regional Human Resource Manager/HR & Safety Business PartnerThroughout my tenure with Integrity, the HR function transformed and realigned. Most recently I was a sole practitioner for all HR/ER/Safety functions for 5 Amazon warehouses and all AZ clients, serving over 6000 associates. In prior models, the HR Manager and Regional HR Manager were multi-site and multi-state, providing support in person and remotely. Accountable for 25 sites and recruitment offices in AZ/NV/WA/TX/OR/KS/IL/PA/NJ/MN. Manage, lead, and develop up to 5 HR Managers/Generalists and 8 seasonal HR Assistants.First field HR professional for Integrity Staffing Solutions allowing me to create and define the onsite HR practicesAccountable for execution of all HR functions, investigations, and initiatives across over 25 sites in 10 statesSupport multiple Regional Operations Directors and Regional Safety Managers in all people-related activitiesExtensive employee relations duties. Investigated, interviewed, and completed over 4,000 investigations from intake through resolutionStrategic planning relating to workforce development, positive employee relations, forecasting, and performance managementManage all HR functions for staff members; 50-100, depending on the seasonManage HR Managers, Generalists, and Site Managers in all temporary associate matters; 2,000-18,000 associates, depending on seasonInteract with the client HR organization at all levelsHire and train staff for the HR department, on-site management, and recruiting officesPerform coaching, policy interpretation, performance counseling, and administer all levels of corrective actionDesign training and development, performance management, and policy and procedure and handbook materials for the companyLead HR Projects for the companyMonitor employment laws and best practices for a rapidly changing environmentManage injury cases from incident through completionActive member of company-wide project teams including development of proprietary company software and candidate selection committeesDevelop and facilitate union awareness training for staffThe Home Depot Phoenix, AZ 5/2007-4/2010Human Resource Generalist/ManagerMulti-unit HR Manager accountable for all HR functions in assigned locations including 10 stores, district merchandising team, specialty employee trainers, and district operations teamProactively maintained an open and positive environment for employees by advancing the company Open Door policy and conducting monthly town hall meetings for employeesSuccessfully investigated and resolved employee issues both in-store and via an anonymous reporting hotlineDeveloped and led a leadership development program for hourly employeesFacilitated Retail Leadership Development Training for the greater Phoenix marketFacilitated new hire orientation and onboarding for the greater Phoenix marketDeveloped HR Administrators on staffing, payroll, and workforce planningSupervised 6 Employee Trainers to ensure quality and consistent training for store employeesLed the district performance management process, and executed recognition and rewards programsDistrict AAP/Government Compliance CaptainPrestige Cleaners, Inc. Scottsdale, AZ 8/1984-5/2007Human Resources Director/Systems Manager/Plant ManagerResponsible for all HR functions for all units of the organization. Implemented computerization and managed plant locations.Designed training and development sessions, corporate policies & procedures manualsCreated and implemented an employee recognition program and progressive discipline processCreated and implemented employee technology training, developed and enforced technology policies and proceduresManaged profit and loss, payroll, inventory, and sales-building for $1M+ plantsTrained, developed, and mentored new plant managersDesigned the customer service strategy for the companyEDUCATION:Northern Arizona UniversityBachelor of Science-PsychologyCertifications:SPHR 2012-2027SHRM-SCP 2015-2027MHFA 2024-2027Professional Development:Dare to LeadCivil Treatment/Civil Treatment for ManagersRespect MattersAdvanced Instructor SkillsMental Health First Aid