| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Ph: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLE Salesforce Admin/DeveloperCareer Snapshot:Having around 6.5+ years of IT Experience in salesforce full life cycle (SDLC) implementation experience as Salesforce Administrator & Developer. Worked with Salesforce.com platform client for about 3+ years.Have extensive knowledge on Five9 implementation and Maintenance.Have experience using Gearset tool for both Data migration and meta data migration.Have good experience in querying salesforce.com and having experience in service and sales cloud database using SOQL & SOSL queries using Force.com Explorer.Experience in implementing Salesforce Custom objects, Custom fields, Junction objects, Master-Detail relationships and Look-Up relationships.Have experience working with Postman.Experience working with Interaction summaries, Outlook Integrations and Five9 call center CTI.Extensive experience on salesforce Auto launch flows, screen flows etc.,Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.Integrating salesforce with oracle by using REST/SOAP API for pushing bulk amount of data.Implemented web-to-cases for the internal ticket management system.Experience in design of Dashboards, data binding and various other components as per the client and application requirements and awareness of the governor limits for a multi-tenant environment.Involved in Data Integration and Migration by using Force.com data loaders, web-based import wizards.Experience with Case auto-assignment, Case email auto-response, Case escalation rules & queues, Case management and history tracking, Case team collaboration and Console Customization.Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.Expert in Query language using SOQL and SOSL statements.Experience in Data Migration using Data Loader Import Wizard and schedule the batch using Jitter Bit.Strong Experience in Code Migration using Force.com IDE, Changesets and using ANT.Expert in SFDC Administrative skills like creating Profiles, Roles, OWD, Users, Relationships, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.Extensive experience of using declarative features like Validation rules, for satisfying complex business process automations.Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.Experience in Salesforce Testing and Administration spanning all facets of package software and SaaS application implementation.Experience in bulk data migration from Excel, MS outlook and Legacy Systems to Salesforce.com using Apex Data Loader, Import Wizard.Maintained the functional areas of Data management, Sales forecasting, Contacts, Leads, Campaigns, Dashboards and Reports.Technical Skills:SalesforceOutbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loadingForce.com toolsApex Data loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-inProgramming LanguagesAPEX, Visualforce PageIDEEclipse, My Eclipse and Force.com Eclipse IDE plug-in, PostmanToolsWorkbench, Data loader, Jenkins, GitHubPlatformsForce.comProfessional Certifications:Salesforce Certified AdministratorSalesforce Certified Platform Developer ISalesforce Certified Advanced AdministratorSalesforce Certified Service Cloud ConsultantEducation:Level of EducationCollege/UniversityState & CountryMasters in computer scienceUniversity of Central MissouriWarrensburg, Missouri,USABachelors in computer scienceJawahar Lal Nehru Technological UniversityJNTU-Hyderabad,INDIAProfessional Experience:Client: Texas Capital Bank Jan 2021 PresentRole: Sr. Salesforce AdministratorResponsibilities:Designed, Developed & implemented the new platform functionalities to Salesforce Production environment.Implemented Five9 call center application in production Org.Design, Maintain Five9 systems.Created Custom Objects and fields for transactional and contractual information.Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.Worked with SF Chatter which helps the users to communicate with the organization easily and quickly.Used agile methodology and interacted with different stakeholders and participated in the regular meetings.Used Data loader to load the records on to the force.com platform.Created UI Pages using lightning app builder.Experienced in Unit Testing, for the customizations and developments done during the project.Used the sandbox for testing and migrated the code to the deployment instance after testing.Extensively used Gearset tool for data and meta data migrations.Release Management from various Sandbox to Production deployments.Data extraction and insertion using data manipulation tools and data migration tools.Implemented Five9 call center application in production Org.Design, Maintain Five9 systems.Involved in various monthly Production Deployments & executed Run list in production Environment.Created Dynamic layouts and updated filter logics to satisfy Business needs.Implemented Product Catalog using Salesforce Screen Flows.Maintaining Salesforce production Orgs.Working on Incident Management in Service now.Maintain Org CertificationsUser managementCreated Process Builders & Flows based on the requirements of Business & Scrum teams.Involved in various meetings with Scrum Teams.Created Lightning Component Tabs and Visualforce Tabs using Lightning Components.Extensive experience in Integration of Data from Traditional Applications to Salesforce using REST/SOAP API, and bulk API.Worked on numerous lightning components.Created various Lightning Pages & related Page Layouts using Lightning components.Worked on cross platform usage of the project functionality using Lightning.Worked on a few Strategic Initiatives with the Data Governance teams.Worked on Salesforce Inbox & Lightning Dialer.Work on Email-to-Case functionalitiesWork on multiple API integrations like Five9, Initio etc.,Outlook to salesforce IntegrationWorked on creating and maintaining salesforce tasks and Interaction summaryCreated various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.Created custom Dashboards for managers home page and gave accessibility to dashboards for authorized people.Client: Zoll Life Vest Dec 2021 January 2022Role: Salesforce DeveloperResponsibilities:Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.Designed Visualforce pages with XML, HTML along with custom controllers and controller extensions.Written Apex Classes, Controller, Extension Controllers and Triggers in the application for variousBusiness/functional requirements.Used SOQL & SOSL with consideration to Manage Limits for data manipulation needs of the application using platform database objects.Worked with SF Chatter which helps the users to communicate with the organization easily and quickly.Used agile methodology and interacted with different stakeholders and participated in the regular meetings.Worked on existed Omni channel for partial number of changes for assigning to real users and worked on existed integration changes.Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.Created Process Builders & Flows based on the requirements of Business & Scrum teams.Involved in various meetings with Scrum Teams.Created Lightning Component Tabs and Visualforce Tabs using Lightning Components.Extensive experience in Integration of Data from Traditional Applications to Salesforce using REST/SOAP API, and bulk API.Worked on numerous lightning components.Created various Lightning Pages & related Page Layouts using Lightning components.Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards, Windows.Client: Caprus IT Feb 2019 Dec 2021Role: Salesforce AdministratorResponsibilities:Designed, Developed & implemented the new HVS functionality to Salesforce Production environment.Created Custom Objects and fields for transactional and contractual information.Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.Created workflow rules and defined related tasks, email alerts, and field updates.Implemented picklists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to the custom objects.Involved in various monthly Production Deployments & executed Run list in production Environment.Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.Created Process Builders & Flows based on the requirements of Business & Scrum teams.Involved in various meetings with Scrum Teams.Created Lightning Component Tabs and Visualforce Tabs using Lightning Components.Extensive experience in Integration of Data from Traditional Applications to Salesforce using REST/SOAP API, and bulk API.Worked on numerous lightning components.Created various Lightning Pages & related Page Layouts using Lightning components.Worked on cross platform usage of the project functionality using Lightning.Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.Worked on a few Strategic Initiatives with the Data Governance teams.Worked on Salesforce Inbox & Lightning Dialer.Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.Used field level security along with page layouts to manage access to certain fields.Created custom Dashboards for managers home page and gave accessibility to dashboards for authorized people.Used Data loader to load the records on to the force.com platform.Created UI Pages using lightning app builder.Experienced in Unit Testing, for the customizations and developments done during the project.Used the sandbox for testing and migrated the code to the deployment instance after testing.Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards, Windows.Epic Systems IncClient: Salesforce.com July 2018 Feb 2019Salesforce Admin/DeveloperResponsibilities:Created profiles and implemented Object and field level security to hide critical information on the profile users.Customized Page layouts for Standard/Custom objects and assigned Record Types.Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.Created Workflow Rules to automate Tasks, Email Alerts, time-dependent actions and Outbound API Messages.Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.Designed Visualforce pages with XML, HTML along with custom controllers and controller extensions.Written Apex Classes, Controller, Extension Controllers and Triggers in the application for variousBusiness/functional requirements.Used SOQL & SOSL with consideration to Manage Limits for data manipulation needs of the application using platform database objects.Worked with SF Chatter which helps the users to communicate with the organization easily and quickly.Used agile methodology and interacted with different stakeholders and participated in the regular meetings.Worked on existed Omni channel for partial number of changes for assigning to real users and worked on existed integration changes.Also worked on omni channel establishment for Leads and for some custom object into a work item.Followed CI/CD process for deployments using Force.com Migration Tool and SnapshotConfigured routing configuration for omni channel for the queue which are pushed to the agents.Implemented and maintained Salesforce Service Cloud and Sales Cloud.Developed & Scheduled batch process for administrative task like periodic data cleansing, security setup and workflow update.Created Workflows, Validation rules, assignment rules etc.,Focused on Case Management, Incident Management and created many auto assignments rules and Email 2 Case functionalities.Orabase Solutions July 2017 June 2018Salesforce AdministratorResponsibilities:Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.Migrated data from external sources and performed insert, update, delete, upset, export operations on millions of records.Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.Integrating salesforce with oracle by using REST/SOAP API for pushing bulk amount of data.Implemented web-to-cases for the internal ticket management system.Integrate a Case management functionality developed for another project, which includes knowledge and articles and managed packages.Configured Chatter for the Users in the Organization for collaboration.Supported the Data Migration activities for migration the data from various business sources with the support of Salesforce.com.Created workflow rules and defined related tasks, email alerts, and field updates.Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.Environment: Salesforce.com, Force.com, Apex Classes, Apex Triggers, Apex Controllers, Visualforce Pages, Eclipse, SOQL, SOSL, Service Cloud, Sales Cloud, Chatter, Data Loader, Data Migration, Page layouts, Roles, Custom Objects, pick lists, Email alerts, Oracle and Windows |
