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Click here or scroll down to respond to this candidateCandidate's Name
Miami, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryForward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.SkillsTeamwork and CollaborationDecision-MakingCustomer ServiceStaff ManagementTeam LeadershipCustomer RelationsWork HistoryManager of Operations, 02/2018 to CurrentQueens Credit Repair Chicago, ILEstablished positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns. Streamlined operational processes by implementing efficient workflow management strategies. Identified and resolved unauthorized, unsafe, or ineffective practices. Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.Administrative Assistant, 04/2022 to 01/2024J & J Real Estate Chicago, ILAnswered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. Ensured accurate record-keeping with diligent data entry and database management for vital company information.Executive Assistant, 03/2019 to 10/2022Beautiful Beginnings Daycare Chicago, ILHandled confidential and sensitive information with discretion and tact. Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.Supported executives in decision-making processes by conducting research and presenting findings in clear formats.Assisted in the development of company policies and procedures, contributing to a more organized work environment.Improved office efficiency by implementing new filing systems and document management processes.EducationCosmetology: Cosmetology, 08/2012Steven Papageorge Hair Academy - Chicago, ILHigh School Diploma: 06/2008South Shore School of Technology - Chicago, IL |
