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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Pigeon Hollow RdAfton, TN Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEQUALIFICATIONS25 YEARS EXPERIENCE IN CLERICAL WORKHIGHLY ORGANIZED, DEDICATED WITH A POSITIVE ATTITUDEOUTSTANDING ABILITY TO COMMUNICATE WITH ALL TYPES OF PEOPLEWORK WELL UNDER PRESSUREEMPLOYMENTEXPERIENCE:Farm BureauJonesborough, TN(March 2024-August 2024)Kevin BroylesCustomer Service RepresentativeCustomer Service, policy changes, customer complaints, answer calls, claims, upload documents, work with agents, fax, file, handling all customer service inquiries, concerns, issues, and ensuring consistent quality.Staffmark GroupGreeneville, TN(March 2021 - Present)Tamara AilorOnsite Recruiting Manager/Recruiting ManagerWork primarily at a customers location and responsible for all staffing related functions requiredPerform recruiting functions at the customer siteResponsible for leading and managing a team directly depending upon the customer needsBuild and maintain good relationships at all levels of the customers organizationHandling all customer service inquiries, concerns, issues, and ensuring consistent qualityWorks with the customers team to coordinate and forecast staffing requirementsNew hire orientations with temporary staffing employees for transition to assignmentManage and oversee daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracyPerform quality control functions to ensure the customer is satisfied across all levels of their organizationComplete daily, weekly, and monthly reporting and communicates the information with the customerCounsel temporary employees relative to attendance, productivity, and overall job performanceMaintain compliance to Staffmark Group operations, systems and employee recordsEnsure compliance to the contract between the customer and Staffmark Group for background checks, drug screening, billing, and any other terms outlined in the agreementAccurate and timely information about the account and assigned temporary employees are entered into the operating systemMaintain customer information relative to specific on-site account in the systemPerform quality evaluations on temporary employeesParticipate in the customers safety program and verify that employees follow safety policies and any PPE requirements. Accident review, investigations and report of injury with Staffmark Group and customer safety department as neededCoordinates the hiring process and required paperwork from Staffmark to Parker to ensure a smooth transitionKnowledge Services (State of Tennessee)Indianapolis, IN(October 2020 - Dec 2020)Caitlin HuntAdministrative AssistantThe primary responsibility is to Contact clients via telephone to verify information submitted online for assistance with SNAP/Families FirstPre-screening clients for emergency assistance and to schedule client appointments DHS local office.Verify, upload documents, sort mail, make packets to mail, copying, scanning and file confidential documents into the state's eligibility systems (Faras, State Intake and Accent).Maintain the highest confidentialityUnemployed temporally due to death of fianc(June 2020-September 2020)Will explain fully upon requestHomeland Vinyl Products Inc.Surgoinsville, TN(October 2019-June 2020)Dennis CoffeyHuman Resources CoordinatorThe primary responsibility is to hire and maintain qualified employees to support the Operations of the companyMaintain the highest quality work to continuously insure customer satisfactionMaintain all employees files and all employee paperworkSchedule interviews and hire qualified employeesConduct employee orientation and schedule required trainingMaintain employee attendance filesMonitor employee probationary periodsCoordinate employee benefits with employees and insurance companiesDocument and maintain job descriptionsMaintain Employee HandbookStay current on applicable laws that govern employeesAct as the Safety manager, ensuring plant and employees safetyMaintain work injury filesConduct investigations into accidents and advise on how to prevent reoccurrenceMaintain and file all OSHA compliant paperworkAttend all unemployment hearings on behalf of the companyAdvise supervisors and managers on proper employee discipline and relationsMaintain a good working relationship with management and employees by acting as a Liaison for bothOther duties as assigned by supervisorAmerican RentalRogersville, TN(March 2019-August 2019)Kimberly RheaAccount ManagerResponsible for opening and closing the store on assigned daysAnswer incoming telephone calls using professional telephone etiquette. Screen calls, provide requested information, take messages for call-back, follow-up, or redirect calls to ensure timely and proper communicationOperating as lead point of contact for any and all matters to accounts by build and maintain strong lasting customer relationshipsOversee customer account management, including writing agreements to maximize profitAnswer customer inquiries and identify new business opportunities among existing customersSchedule and ensure the timely delivery and pick up of rental property to customersPrepare daily reports on account statusAssist with client requests or issues as neededAccept the role of Assistant Manager in absence of Branch ManagerResponsible for arranging the deliveries into the store, placement of new rental items including maintaining a clean professional and safe working environmentCollect payments and make nightly depositsResponsible for inputting inventory deliveries into the system, making laser tags for new items and other duties assignedLuttrell Staffing Group (formerly Atwork Personnel Services)Rogersville, TN(May 2017 March 2019)Michelle LawsonStaffing ManagerResponsible for training (including but not limited to: policies. Procedures, application process, Avionte training, E-Verify, I9, interview process, multi-line telephone system, drug testing, background checks, anything related to on-boarding for Administrative Assistant or Staffing Coordinator/Manager.Responsible for the maintenance and growth of client company relationships and Luttrell managementRecruit and identify quality candidates for client job orders through ad postings and other sourcing methodsConduct interviews and reference checksAdminister testing (drug, skills, etc.), training, orientationManage employee relations to include counseling, coaching, discipline and dischargeDevelop relationships with clients through regular communication and client visits.Have an understanding of client needs, requirements, culture, and other components that will factor into a successful staffing action planResponsible for administrative tasks to include recording in operating system client and associate records, as assignedMust maintain regular follow up with associates to ensure job satisfaction and address any necessary concernsProvides back up for Branch Manager or other office staff as assignedAssist with office operations/phones/filing or any other requirementsManages workers compensation through onsite safety audits and accident investigations to complete necessary paperworkMust assist with other areas as deemed necessary by Branch Manager, including client reports, employment verifications, Unemployment, Workers Compensation, PayrollMust maintain office workspace organization and tidinessExcellent communication skills displaying professional etiquette both verbal and writtenResponds well to pressure and maintains positive demeanor while working with associates, staff, and clientsStrategic in problem solving and decision-makingPayroll ClerkCompile Payroll data, for the purpose of maintaining Payroll recordsConducts Associates Payroll for the Morristown and Rogersville branchAssists with setting up job assignments as neededCompile and generate Staff credit card reports for AccountingOther duties may be assigned, as needed and/or requested, by: Branch Manager, Regional Manager, CFO, HR Manager, Vice President or PresidentReceptionist/AdministrativeGreet scheduled visitors and complete application process and direct to the appropriate area or personAnswer incoming telephone calls using professional telephone etiquette. Screen calls, provide requested information, take messages for call-back, follow-up, or redirect calls to ensure timely and proper communicationCoordinate applicant flow from the beginning to the end, following all policies and proceduresBe helpful and positive in demeanor and make it a priority to assist applicants with completing computer work, paperwork, and any other items necessary during the processingUpload documents, enter contact notes, and process paperwork in employee filesAdminister drug screeningOrganize and maintain a filing system for payroll, insurance, and other needs as they arisePrepare associate folders and assist staff with making copies of needed documentsAssists with maintaining office supply order requestsCompletes requests for employment verifications via fax/email/phoneMakes referrals to staffing managers to assist in filling job ordersReview all online applications for completeness and accuracyMake contact with applicant regarding incomplete informationAssists with scheduling appointments, as neededAssists staffing managers with employment references, as neededEnsures policies and procedures are properly followed. Advises staffing manager of missing/incorrect/incomplete paperworkProcess and check mail dailyResponds well to pressure and maintains positive demeanor while working with associates, staff, and clientsStrategic in problem solving and decision-makingDemonstrate initiative to assist manager and other staff without being askedWork responsibly with or without supervisionPrioritizes tasks and flexible to ever-changing demandsCarter Contractors, LLCGreeneville, TN(September 2016 PRN)John R. CarterBidding Administrator/Procurement SpecialistInteracts with clients and represents Carter Contractors with municipalities, cities, counties and state agencies, and identifies and set up meetings with municipalities, cities, counties and state agencies attends bid meetingsAssists in a management capacity, manages response to bids and proposal packages and oversees subcontractor/vendor cost and schedule control, and oversight of subcontractor invoicing operationsCreate and maintain bid proposals, research advertised RPF for possible opportunities pertaining to future work for companyCreate and manage client list for subcontractorsApply for certifications, maintain company certifications and re-certify when necessaryMaintain high degree of organization in fast-paced environment requiring the ability to respond quickly to problems and requests as they occurProven ability to manage multiple projects/tasks and surpass expectations by meeting aggressive deadlinesResponsible for handling human resource issues and employee problem resolutionsEnsure participation of all associates in all corporate orientation and training programsMaintain and update departmental policies and proceduresManage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely mannerResearch opportunities for improved services to clientsMaximize office productivity through proficient use of appropriate software applicationsPlan and monitor daily staffing schedules and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectivesEvergreen Life ServicesGreeneville, TN(September 2015 May 2016)Jonathan GreerDirect Support AssociateDirect personal care with elderly (3) three clients in private homeDemonstrate initiative to assist manager and other staff without being askedAssists in all expects of living, administering medications, preparing meals, cleaning the residence, assistance with dressing, bathing, and routine personal careWork to improve the lives of individuals with developmental, physical, and mental disabilitiesAssisted with day-by-day operations of the residence accordance with regulatory requirements, agency policy and quality program standardsAssisted individuals with personal living and daily care activities in their home such as cooking, cleaning, hygiene etc.Trained and certified (Out of date) in providing medicationAdministered daily medicationsProvided direct supervision to the individualsDemonstrated the ability to communicate in both verbal and nonverbalMaintained a clean and safe living environment for individualsDocument individuals progress notes and other necessary documentationSchedules medical appointments for individual, and provides transportation for the appointmentsAssists individuals in the development of appropriate behavioral, social, money management, housekeeping, hygiene, and other skills necessary to reach their highest level of potentialComply with facilitys policies and proceduresEstablish a secure, positive environment that nurtures individuals needsDelivered individualized training and care for residents in compliance with healthcare professionals instructions and other specific guidelinesParticipated and assisted in a range of activities for individuals in the residence, such as crafts, scrap booking, etc.Promoting independence in daily activities, such as learning and leisure.Transport and assist individuals with in community's experiences and activitiesMaintaining knowledge of residents requirementsComplying with facilitys policies and proceduresMaintaining documentation in compliance with company proceduresProficient computer skillsSouth East Mowing, LLCBlountville, TN(April 2010 August 2015)Dustin CooperOffice Administrator/Procurement SpecialistInvolved in the vegetative maintenance and disaster recovery industry for over nine (9) years Full knowledge of FEMA rules and regulations governing debris managementInteracts with clients and represents South East Mowing with municipalities, cities, counties and state agencies, and identifies and set up meetings with municipalities, cities, counties and state agencies attends bid meetingsAssists in a management capacity, manages response to bids and proposal packages and oversees subcontractor/vendor cost and schedule control, and oversight of subcontractor invoicing operationsCreates and manages office work schedules/hours and implement adjustments due to customer needsManages and oversees administrative functions to ensure all paperwork is processed efficiently and in a timely mannerProcesses all audits and verifications of data to ensure accuracy of client billing, subcontractor invoices and adjustment reportsMaintains all project documentation and is responsible for quality assurance, the documentation process, and procedures and managementResponsible for handling human resource issues and employee problem resolutions negotiate the purchase of office supplies and office equipment in accordance with company purchasing policies and budgetary restrictionsAccumulated experience relative to construction, office management, research and evaluation of projects, bid preparations, bonding liaison, purchasing, accounting and financial management and all other aspects of company operationsResponsible for executing payrolls timely and accuratelyMaintain high degree of organization in fast-paced environment requiring the ability to respond quickly to problems and requests as they occurMaintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition ensure participation of all associates in all corporate orientation and training programsMaintain and update departmental policies and proceduresMaximize office productivity through proficient use of appropriate software applicationsReports to president of company handling all administrative duties including creating, developing, and maintaining excel spreadsheets, maintaining and organizing filing systems, scheduling business appointments, handling phone calls, business correspondence, sorting mail, and purchasingProven ability to manage multiple projects/tasks and surpass expectations by meeting aggressive deadlines.Mississippi Eco WasteSlidell, LA (2004-2010)Greg CarterChief AdministratorCreate and manage office work schedules/hours and implement adjustments due to customer needsMaintain high degree of organization in fast-paced environment requiring the ability to respond quickly to problems and requests as they occurProven ability to manage multiple projects/tasks and surpass expectations by meeting aggressive deadlines Responsible for handling human resource issues and employee problem resolutionsNegotiate the purchase of office supplies and office equipment in accordance with company purchasing policies and budgetary restrictionsMaintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and in safe working conditionEnsure participation of all associates in all corporate orientation and training programs Maintain and update departmental policies and proceduresManage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely mannerResearch opportunities for improved services to clientsMaximize office productivity through proficient use of appropriate software applicationsPlan and monitor daily staffing schedules and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectivesReview clerical and personnel records to ensure accuracyHandle all accounts receivables, accounts payables, data entry, invoicing, general bookkeeping, payroll, and monthly bank and credit card reconciliationsResponsible for executing payrolls timely and accurately Monitored and controlled overtime and associates absencesDTR TennesseeMidway, TN(November 2002 June 2003)Mike SeayAssistant Cost AccountantReconciled accounts, made journal entries, entered accounts payables, prepared sales/use tax, verified inventory and entered into database, answered switchboard when necessaryGreene County Board of EducationGreeneville, TN(August 1998 December 2001)Richard MorrisonAdministrative/Technology/Title I Parent Involvement/Purchasing ClerkType letters, agendas, memos, minutes and other materials as requested by title I coordinator, received and made calls, prepared monthly newsletters, prepared PowerPoint presentationsIssue, mail, and/or fax purchase orders, received materials/equipment, verified accuracy, maintained inventoryPrepared in-service materials, maintained all schools TCAP terra nova testing materials and scores, attended all conferences for terra nova testingTrained school support staff on internet usageMaintained websites for each school, designed annual report, five year plan, graphs, charts, brochures, certificates and letterhead etc.Typed all psychological reports, maintained records on all special education students Make and update various filesTyped and maintained certified/classified personnel directories, etc.Employee Benefit ClerkEnsure orderly and systematic continuation of all functions of employees benefits clerk Administrator of two group health/life insurance plans for all employeesAdd/drop employees and make changes to plansKeep current balance sheet for health/life plans, authorized accounts payable clerk to issue warrants for school system portion of insuranceAdd, drop and change to payroll computer for more than 25 insurance companies, dues to credit union, annuities, etc.Mail deductions each monthReceived/filed workmans compensation claims Prepared payroll for substitute teachersEducationWest Greene High School1979 1984Mosheim, Tennessee graduated with diplomaGreeneville Center for TechnologyGreeneville, TennesseeIntro to computers SpreadsheetsWord perfect certificateTheodor Arndt Security Guard SchoolWertheim, West Germany graduated 1989Computer Learning CenterTri-cities, TennesseeBeginning htmlAmerican Staffing Association CertificationCertificate 2017ReferencesFarm BureauKevin BroylesJonesborough, TNPHONE NUMBER AVAILABLEParker HannifinDavid GlasscockGreeneville, TNPHONE NUMBER AVAILABLEParker HannifinChristina RileyGreeneville, TNPHONE NUMBER AVAILABLEHomeland Vinyl ProductsTrina LooneySurgoinsville, TNPHONE NUMBER AVAILABLEHomeland Vinyl ProductsLewis LinkousSurgoinsville, TNPHONE NUMBER AVAILABLELuttrell Staffing GroupBrandon LuttrellRogersville, TNPHONE NUMBER AVAILABLEBlaine ConstructionRick ComerKnoxville, TNPHONE NUMBER AVAILABLEGreene County Board of EducationPeggy RennerGreeneville, TNPHONE NUMBER AVAILABLEMississippi Eco WasteGreg CarterSlidell, LAPHONE NUMBER AVAILABLECarter ContractorsJohn Carter JRBaileyton, TNPHONE NUMBER AVAILABLE/pre> |
