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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY:Software Test Lead with experience in leading QA functions and teams for complex solutions. Expertise in defining, developing, and executing Test Strategies, Test Plans, and processes to ensure quality, reliability, stability, and customer experience in alignment with enterprise objectives.Experienced in multiple business domains such as eCommerce, Retail, Logistics, Healthcare and Supply Chain Management, Insurance, Banking Financials.Well-versed with various testing methodologies includes Functional Testing, Integration Testing, End-to-End Testing, Accessibility Testing, Database Testing, Regression Testing, Exploratory Testing, UAT Testing, UI/UX Testing, Browser Compatibility Testing, Usability Testing.Expertise in identification of Project Objectives, Business requirements, Design documents, Project Cost Estimation, Metrics Management, and Quality Control and Assurance activities.Expertise in conducting Business Requirement reviews, Test Case reviews, Accessibility Test documentation and Projects progress reporting.Risk Management (involved in defining a risk management strategy, Risk Plans) in terms of risk impacts, both qualitative and quantitative, developing risk-handling Strategies and Monitor and Controlling risks, and tracking risk mitigation plan implementation.Training and Mentoring of QA Teams for Functional, Regression and W3 Accessibility Testing.Experience in developing and executing Test Plans, Test Strategies, and Test CasesPossesses outstanding management skills, and self-directed expertise in establishing Quality Assurance/ Test environment, process and standards, and quality cultureWorked with Software Development Methodologies including Agile/Scrum, Waterfall, V Model, and standard operating processes.Project Change management, Stakeholder management, Project Management, Reporting and tracking metrics.Experience in testing Web Applications, Mobile Applications, Mobile Apps, APIs and Database applications.Expertise in Test Management Tools includes Azure DevOps, HP ALM, Quality Centre, Microsoft Test Manager, JIRA, Bugzilla, and Rational Tools.Experienced in developing Automation Framework and working on UI automation and API automation using tools/libraries like Selenium WebDriver with Java, Maven/Gradle, TestNG/JUnit, Sikuli, GitHub/GitLab, and Jenkins.Experience in writing automation test scripts using the Cucumber (BDD) framework and creating feature files in Gherkin Language.Experienced in performing Automation Smoke and Regression Suite Scripts executions, analysing the Summary reports.Experienced in Web Services/RESTful services, API testing using Postman, Swagger UI, ARC Tool, MATE Tool and REST-Assured.Experience in validation of American Disabilities Act (ADA), A/B testing, California Consumer Privacy Act (CCPA), and GDPR requirements.Experience in POS Software Testing, involved in setting up of QA Test environment with simulated POS test environment and validating POS transactions.Experience in writing SQL Queries and backend database testing using Microsoft SQL Server, MySQL, PostgreSQL.Expertise in Software Test Management, Business Analysis, Quality Assurance, Process Engineering, CMMI, ITIL and ISO Standards. Led the implementation of CMMI, ITIL & ISO Certifications.Coaching and mentoring the quality teams in test processes and related activitiesMetrics collation and analysis, Defect Analysis, Root Cause Analysis and Defect Prevention.Experienced in working with Onsite and Offshore project teams and managing the offshore QA teams.TECHNICAL SKILLS:Operating SystemsWindows, Android, iOSAccessibility Testing ToolsAQA Tool, Light House, Wave Tool, Power Mapper, Contrast Checker, JAWS or NVDA and VoiceoverScripting LanguagesGroovy, JavaScript, HTMLDatabasesMicrosoft SQL Server, Oracle Server, DB2, MySQL, PostgreSQLTest Management ToolsAzure DevOps, JIRA, ALM, Quality Center, Rational Test Manager, TFS, ClearQuest, TRACAutomation ToolsSelenium WebDriver, Eclipse IDE, Maven, TestNG, JUnit, Jenkins, CucumberAPI Testing ToolsREST API, Postman, Swagger, Soap UIDomainsHealth Care, eCommerce, Retail,, Supply Chain Management, Logistics, Insurance, Banking FinancialsOthersMicrosoft Azure Cloud, ServiceNow, HP Performance Center, JMeter, Bugzilla, LoadRunner, VuGen, SiteCore, Omnivore, AurusPay, TransactionPlus (T+), SVSGift, POSi, Cheetah, MessagingHub, Braze, Paytronix, VSTS, Onosys, QuickTest Pro (QTP), TFS, AQA for ADA, Wave tool, Test Manager, Silk Test, Silk Performer, BrowserStack, Appium, Rational suite, Rational Test Manager, Sitefinity, ClearQuest, Clear DDTS, ClearCase, Rational Rose, Documentum, HP Diagnosis, HTTP Watch, SiteScope, BMC, ARC Tool, AppDynamics, Dynatrace, HP Diagnosis, HTTP Watch, Perfecto MobileEDUCATIONMaster of Computer Applications (MCA) from Sri Venkateswara UniversityBachelor of Science (B. Sc.,) from Sri Venkateswara UniversityCERTIFICATIONSQA/Testing:Certified Software Tester (CSTE) - Quality Assurance Institute, USAISTQB - Testing Certification CertifiedLanguages:MCP - Microsoft Certified Professional for Designing and Implementing Databases using SQL ServerMCP - Programming with Visual Basic 6.0QA Process:Certified Lead Auditor- ISO 9001:2001 DNVCertified Lead Auditor-ISMS (ISO 14001:2005) IRCA certified.Six Sigma Black Belt CertifiedProject Management:PMP TrainedCertified Scrum Master (CSM) AgileITIL V3 CertifiedTrainings and Seminars:PMP Training, Capgemini, HyderabadGlobal SEPG summitMicrosoft Azure Fundamentals (AZ-900) by MicrosoftCMMI Overview Training QAI, Software EstimationPROFESSIONAL EXPERIENCE:Client: National Western Life Insurance, Austin, TX Period of EmploymentSenior Test Lead (09/2023 to Till Date)Responsible for developing and presenting of Test Plans, Test Strategy, Test Execution, Defect Reporting and Tracking, Metrics reporting. Liaison with Business and UAT Teams for the NWL Annuity product market launches (Capital Solutions Plus, Income Plus, Advance Commissions features, MyNWL websites, Tokenization, LTRS Solutions)Responsible for all transition activities and ensure an effective transition. Responsible for transition planning and ensuring adherence to schedules during the transition.Ensuring service delivery of the technical, functional, and non-functional testing needs for National Western Life (NWL) Annuity product launches and Production support.Accessibility Testing for MyNWL websites to ensure compliance with WCAG 2.0 standardsManaging the collaborative efforts across onsite and offshore locationsTest management spanning Functional, Automation, Business Testing, Security, Production Support and ADA testing initiatives.Work with relevant stakeholders to develop best-in-class strategies, frameworks, and plans to effectively meet business objectives.Review the Business requirements, Prepare Test Plan, Test Strategy and overall QA road map for the launch of new annuity products.Work closely with the leaders to review the pipeline of enhancements and initiatives, to drive efficiency.Support and create an effective governance model that ensures all key stakeholders are fully informed on all aspects of the planning, strategy, and execution processes in the testing life cycle.Ensure OIPA product changes are validated and seamless integration with third party tools to deliver quality products to market as per the schedule.Manage transition risks and issues and report them to company leadership as per the Plan.Assess existing processes and document gaps and recommend steps to address issues, if any.Manage and oversee the measurement and reporting of overall transition effectiveness.Responsible for end-to-end delivery management across all projects by tracking the team's daily activities, Sprint goals, or project deadlines and deliverables and ensuring on-time service delivery.Ensuring efficiency in test management and execution by driving automated testing and implementing best practicesEstablish methods for metrics collection (SLAs) across the testing processes and report the program metrics to all the stakeholders.Implement quality gates by creating and implementing testing processes such as test strategy, test plan, defect management, incident management, change control, test results reporting, reviews, and sign-off.Environment and Tools:OIPA (Oracle Insurance Policy Administration), Wave ADA Tool, Light House, Azure DevOps, OnBase, Tokenization, AN4, Firelight, Illustrations, DTCC, SQL Server, ServiceNowClient: Academy Sports & Outdoors, Katy, TXSenior Test Lead Period of Employment(11/2021 to 08/2023)Responsible for the Global Quality Delivery, Test Management and Quality Activities for the complex QA Managed Services engagement with strict SLAs for the Order Management System (OMS), eCommerce Websites (Academy Sports), Search Engine Optimization and Mobile Apps (Android, iOS)Act as single point-of-contact to ensure service delivery of the technical, functional, and non-functional testing needs for Academy Sports & Outdoorss e-commerce Digital Portfolios.Strategically spearheaded a diverse cross-functional team of 70 resources, managing their collaborative efforts across onsite and offshore locations.Responsible for ADA, Functional, Automation, Performance, and Security testing initiatives.Performed color contrast testing, keyboard testing, browser zooming testing and screen reader testing using tools like Contrast Checker, JAWS or NVDA, Voiceover and Wave tool.Having sound knowledge on WCAG 2.0 standardsExperienced in accessibility testing on Windows, iOS, Android devices.Develop a deep understanding of priorities to develop a digital transformation plan thats able to accommodate both tactical and strategic initiatives across all the digital channels.Ensure complete alignment with the Digital team on the digital roadmap and work closely with the leaders to provide a pipeline of enhancements and initiatives to drive efficiency.Support and create an effective governance model that ensures all key stakeholders are fully informed on all aspects of digital activity and engage with the digital planning process.Act as a single point-of-contact for all transition activities and ensure an effective transition. Responsible for transition planning and ensuring adherence to schedules during the transition.Review supplier-produced transition documents and provide direction.Manage transition risks and issues and report them to company leadership when appropriate.Assess existing processes and document gaps and recommend steps to address issues, if any.Manage and oversee the measurement and reporting of overall transition effectiveness.Responsible for end-to-end delivery management across all PODs and projects by tracking the team's daily activities, Sprint goals, or project deadlines and deliverables and ensuring on-time service delivery.Ensuring efficiency in test management and execution by driving automated testing and implementing best practicesEstablish methods for metrics collection (SLAs) across the testing processes and report the program metrics to all the stakeholders.Define an end-to-end knowledge management approach with Academy Sports & Outdoors and develop resources and project-related training.Implement quality gates by creating and implementing testing processes such as test strategy, test plan, defect management, incident management, change control, test results reporting, reviews, and sign-off.Environment and Tools:JIRA, AQA ADA tool, Order Management System(OMS), POS, Tokenization, SEO, Sitecore, Android / iOS, Soap UI, Browser StackClient: Bloomin Brands Inc., Tampa, FL Period of Employment(06/2014 to 10/2021)Responsible for owning, managing, and delivering testing services across multiple programs at the enterprise level. Strategize, plan, and execution of testing of solutions including but not limited to Integrations, Data migration, digitalization, and Performance engineering. Prioritize and address issues timely between competing testing efforts. Ensure that QA teams and testing efforts use and follow the established process and tools consistently. Assess the current process and identify opportunities for continuous improvements.Managing and leading team of QA resources across multiple programs, Online ordering (eComm integration APIs), NexGen POS integration testing (APIs), Off-Premises Dining, Call in applications, Table Management System, and Data Warehouse system.Plan, manage, balance team workload, coach, train, and establish goals and measure performance against goals.Collaborate with Business teams and Project Managers to understand the needs and fulfill them as needed.Assessment of Quality Assurance process, development of the future state with industry best practices, identification of gaps, and development transformation roadmap to future stateConstantly monitoring, measuring, and improving the success rateDefine, develop, and execute the Program Test Strategy, Plan, and schedules.Identify the test requirements including resources, test environments, tools, and data needs.Responsible for Automation, Performance, System testing, System Integration testing, ETL testing and support User Acceptance Test (UAT) testing.Trained on ADA tools such as Usablenet AQA Tool, Wave tool and Lighthouse and effectively leveraging tools in performing Accessibility testing.Provide trainings and prepare accessibility testing documentation and ensure the standards are metPerformed color contrast testing, keyboard testing, browser zooming testing and screen reader testing using tools AQA ADA tool.Having sound knowledge on WCAG 2.0 standardsExperienced in accessibility testing on Windows, iOS, Android devices.Forecast for resources, tools, licenses, and test lab environment needs.Provide support, training, tools, and processes to the On-site and Offshore testing teams and ensure that the teams are using and following the process established.Assess the process for opportunities to improve efficiencies.Worked on eCommerce Project (Outback, Carrabbas, Bonefish Grill, Flemings restaurants)Overall responsibility for Test Management and Quality Deliverables of eCommerce websitesADA Compliance with (Outback, Carrabbas, Bonefish Grill, Flemings restaurants) Websites and Online ordering sitesPayment Gateway Tokenization validationEnvironment and Tools:Microsoft Azure DevOps, Sitecore, Sitefinity, Omnivore, POSi Systems, Tokenization, Aurus Pay, Transaction Plus, ADA AQA tool, Light House, Wave Tool, Swagger UI, Postman, SQL Server, Azure Storage explore, CMSCapgemini India Private Ltd., India Period of EmploymentLead Consultant (01/2010 to 05/2014)Testing: Overall responsibility for Test Management and Quality ActivitiesoCoaching and mentoring testing team, Metrics, Templates, Defect AnalysisoGuiding Project Managers and Delivery teams in project Quality AssuranceoValidating the defect reports and ensuring metrics, SLA complianceProcess: Ensuring projects compliance to CMMI, ISO, ISMS, ITIL, and other certificationsPerforming Gap Analysis for Process definition and implementation, Defect analysisSetting up and ensuring implementation of processes for the AccountPreparing & Review of Process Definition, Process Implementation of CMMICoaching, Mentoring, and training in Quality Assurance and Testing for 12 projects Teams of various client accounts including Euroclear, BNP Paribas Fortis, ING, SCOR, Aegon, Equens, and Zurich.Publishing of the weekly Quality status report with comprehensive coverage of Financial, Delivery, and Process related risks and issues to Senior ManagementAchieving projects compliance to Contractual terms, SLAs, and various internal and external audits (CMMI, ISO, ISMS, IAG-Internal Audits).Supporting process improvement initiatives (M-Review, Project Health Index improvements)Environment: CMMI, ITIL, ISO, ITILInteQ Software Pvt. Limited, India Period of EmploymentQA Lead (05/2008 to 01/2010)Gathering and managing requirements from the client and overall Accountability for Product QualityCreation & Review of Project Test Plan and Test strategy documents.Participated in the Bug triage and CCB meetings with the onsite team.Provide overall test status to all the stakeholders and Senior ManagementProject Test Metrics and productivity improvementSign off testing deliverables and overall accountability for the project quality.People Management: Conducting regular one-one discussions, tracking the goals, providing feedback and support for achieving the goals.Training & Recruitment: Regularly conducted project functional and process training to the test organization.Oakton Global Technology Services Centre, India Period of EmploymentTest Lead (10/2007 to 04/2008)Responsible for leading the testing, NOVA Project. The NOVA project is related to the lifecycle management of the Infringements, Court Orders, and Warrants modules related to the resolution of the traffic offenses committed in Victoria State. This system helps in internal and external correspondence and handling of the interfaces with other systems such as VicRoads, Print House, etc., for effective communication of the data. Worked on Website testing, Database testing.Dell International Services, India Period of EmploymentSenior Software Test Engineer (10/2005 to 10/2007)Responsibilities include Testing the Supply chain management applications of the Dell manufacturing process. Worked as SEPG Process consultant providing horizon process training to Dell Development teams. Defining and enhancing the processes. Sharing the best practices among the teams.Environment: Windows NT, SQL Server, Horizon Process, Quality CenterWipro Technologies, India Period of EmploymentSoftware Test Engineer (08/2004 to 10/2005)Tested Microsoft web applicationsResponsibility for testing the manufactured X-Box and X-Box 360 gaming consoles logistics. This application also behaved like a typical Client-Server architecture. There was also provision for the reporting and use of the XML format or structure for the flow of the data from one system to another-BIZ servers helped the conversion of data from one structure to another. Reverse Logistics supported full SCM and reverse logistics of the X-BOX in case of repair and refurbishment. |
