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PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARY OF QUALIFICATIONS15+ years of providing excellent of customer service15+ years of high-volume, fast paced administrative experienceTyping speed of 55 wpmEMPLOYMENTNoble VoiceAnswering high volume calls in an inbound call centerAssisting prospects with career adviceAssisting prospects with educational goalsKelly Services (Allstate)Providing information regarding storm claim statusProviding information regarding adjusters informationProviding information regarding financial paymentsICVPPProviding the five protective factors to parentsTeaching them how to effectively communicate with their childrenTeaching them active listening skillsCoverdellResearched and resolved membership service complaints and problems in an inbound call center environmentProvided complete and accurate information to all members inquiries as necessaryWrote correspondence to members as necessaryDepartment of Human ServicesCared for elderly patients in their home, assisted patients in and out of bed,bathed,dressed, and groomedPerformed light housekeeping duties to ensure a clean and sanitary environmentProvided emotional support and accompanied patient outside to run errandsResurrection ChurchAssisted church members with administrative duties as neededProvided prompt and friendly customer service to guests and staffWorked strongly in a large, team-focused environment