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Click here or scroll down to respond to this candidate Candidate's Name
IT BUSINESS OPERATIONS & QA ANALYSTAtlanta, GAPHONE NUMBER AVAILABLEEMAIL AVAILABLE
SummaryHaving 8+ years of professional experience with key focus on Business Operations & Quality Assurance of high-performing Enterprise Client Server Applications across web and mobile. Adept at Quality Assurance Processes to perform Unit, and User Acceptance testing during SDLC. Analyzed business requirements, defining, and documenting functional specifications for use in enhancements and continuous improvement approaches using Scrum methodology. Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems Identify and analyze user requirements, procedures, and problems to improve existing processes Perform detailed analysis on assigned projects, recommend potential business solutions, and assist with implementation Identify ways to enhance performance management and operational reports related to new business implementation processes Lead problem solving and coordination efforts between various business units Assist with formulating and updating departmental policies and procedures Delivered sales and technical presentations to both consumer and business clients on a wide range of Apple products and services Participated as a facilitator in new-training initiatives by helping instruct team members on setup changes. Good Exposure to Testing and Bug life cycles and concepts of Software Development (SDLC) and Product Development Life cycle (PDLC).
Team player with good communication and interpersonal skillsSKILLSET1. Process Improvement: Managed all business process improvement/automation projects utilizing project management methodologies.2. Project Management: Assisted Project Management lead in delivering Project Plan including Project Initiation document, Work Break-down Structure and Milestones Calendar.3. Subject Matter Experts: Reviewed specifications, interviewed subject matter experts, application managers, and participated in project teams to develop content.4. Customer Service: Provide quality customer service while maintaining control of customer accounts through implementing policies and procedures5. Continuous Improvement: Analyzed business requirements, defining, and documenting functional specifications for use in enhancements and continuous improvement approaches using Scrum methodology.6. Process Analysis: Project responsibilities entailed business test requirement development, process analysis, business system design, and issue resolution.7. Process Documentation: Documented detailed process documentation to include process flows, procedures, requirements documentation and other necessary documentationEDUCATIONAL QUALIFICATIONSMasters in Business Administration (MBA)Jun 04 Jun 06University of Madras, IndiaBachelors in Business Administration (BBA)Jun 01 Jun 04University of Madras, IndiaPROFESSIONAL EXPERIENCEQA & Support AnalystJan 22 presentClient: Cox Automotive Worked on Agile Environment with daily scrum meetings, stand up meetings and reviews.
Created and executed test plans, test cases, and performed End-to-End testing. Investigated and reported test failures to ensure quality by logging and tracking defects using Rally. Review defects and test logs to identify root causes and suggest solutions for improving testing, documentation, and process improvement. Involved in executing SQL queries to perform database testing. Develop and conduct test plans and test cases, including test scripts, results, execution, shared responsibilities, deadlines, and test environment. Review requirements, specifications, and technical design documents to provide timely and meaningful feedback. Perform research and write new test cases and exploratory testing with a focus on identifying and documenting defects. Develop and apply testing processes for new and existing products to meet client needs. Liaise with internal teams (e.g. developers and product managers) to identify system requirements. Track quality assurance metrics, like defect densities and open defect counts. Performed API testing using POSTMAN tool and automated using rest assured. As part of compatibility testing, executed the workflow manager web application related test cases on different browsers like IE, Firefox, Chrome. Experience working with cloud computing technology like AWS & Azure Successfully Completed User Acceptance Testing (UAT) on each release of the project with the help of end user requirements.
Was a member of the key team that led the testing effectors for a major initiative. Worked for several simultaneous short- and long-term projects. Responsible for conducting the weekly quality assurance review meetings with the development team manager, SMEs, and the testing team to review the results.
Worked as manual tester to create test scenarios, test plan, test cases of system design documents.
Involved in generating Test cases for existing system to new system for different levels of business.
Responsible for reviewing the development standards, testing standards and processes.
Performed Positive and negative testing, Black Box, and End User Testing. Ensures that all integrations conform to requirements by developing and executing test plans. Report and analyze any defects or issues. Involved in performing Functional, Application, Integration, System, Regression and Performance tests.
Responsible for integration/middleware test scripts and executing test plans and scripts. Verify that new or modified software programs function according to business requirements. Performed smoke, usability, functionality, GUI, browser compatibility and regression tests.
Actively participated in regular QA Team meetings to discuss testing process and resolve issues with local and offshore teams.
Interacted closely with developers, environment people, client, team manager, team lead and team members for feature issues and discussion.BA\QA AnalystApr 18 Jan 22Orbit LLC, Remote Analyzed the user requirements, functional specifications and Use Case documents and created the acceptance plans for Production Support & Operations.
Used Jira as Test Repository for Requirements, Test plans.
Involved in providing the Testing Effort estimates and provided timely feedback on progress of the testing activity.
Identify operational requirements and opportunities for improvement by gathering information by observing workflows, reading company reports, conducting employee interviews, etc. Determining appropriate methods to analyze operations, relevant information, and data. Documenting findings, preparing reports, and making recommendations thereby contributing to developing new processes and procedures to enhance operations. Production Defect management using Jira, coordination with developers and Business users for rectification of defects and retesting.
As part of compatibility testing, executed the workflow manager web application related test cases on different browsers like Internet Explorer and Mozilla Fire Fox on different Operating Systems. (validation).
Successfully Completed User Acceptance Testing (UAT) on each release of the project with the help of end user requirements.
Involved in weekly walkthroughs and inspection meetings, to verify the status of the testing effort and the project as a whole and leading offshore team. Identified operational issues and potential concerns in Production Systems and discussed them with stakeholders and clients.
Work closely with executive management to achieve outcomes based on company goals, recommended policies and procedures to improve performance Enhance workflow and cross-departmental engagements to enhance collaboration with the sales and engineering team to improve cost-effectiveness across all platforms Create monthly reports to management on key findings and assessments. Keep updated on industry and market trends.
Systems Analyst | Meritech Ltd., Yokohama, Japan Dec 10 Dec 14 Interact extensively with the Product Manager and Business Area Subject Matter Experts (SME s) to understand the Business Processes thoroughly. Identified opportunities for business process improvement through various meetings with business users and developers and initiated efforts to make improvements. Analysis of requirements, creating, and maintaining the Business Requirements Document (BRD). Created Requirement Description Document (RDD), Business Requirement Specification document (BRS) for the application to include the business requirements, technical requirements, non-functional requirements, and error handling based on the analysis performed while creating the Process flows. Responsible for defining the Scope of the Project, gathering Business Requirements, involved in Gap Analysis, and documented them; created PowerPoint Presentations and reports for reviews with senior management. Set up definitions and process for scoping, document test cases, and test phases including product test, integration test, system test and User Acceptance Test (UAT). Identified the business experts for the different modules and set up meetings with them to gather the requirements for functionality, workflow, and business rules. Identified System Requirements, generated the Business and Functional Process Models and established timelines, milestones, and deliverables. Conducted requirement workshops among all project stakeholders to verify and validate the business requirements. Forecasting budget of the project at each step of the SDLC process. Facilitated the documenting of test cases and recorded them for the functionality testing in Test Director based on test requirements. |
