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Title Customer Service Accounts Payable
Target Location US-TN-Franklin
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Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEKey Account Global ManagerDynamic, hands-on service process owner with a wealth of experience guiding operations, process development and continuous improvement. Collaborative leader building strong teams in communications, performance, and integrity. Trusted business partner who gathers reporting and translates into action. Areas of ExpertiseLeading Global Teams Customer Service Customer/Vendor Oversight KPI Development and Reporting Program Management Process Development and Improvements ExperienceParamount Global, Nashville, TN September 2022 - Present DirectorDirected and managed PTP (Procurement to Payment) and resources responsible for Viacom, CBS and Paramount Pictures for domestic locations. Managed international functions of vendor setup and maintenance, invoice monitoring /business services and disbursements. Manage direct reports of a Director and 4 Managers and their down stream along with later reports US and international staff in Budapest, Buenos Aires, Tel Aviv, Sydney, Trinidad, Nashville, NYC and LA. Develop KPI and manage CFO business analytics for quarterly reporting and staff operational metrics for monthly alignment with leadership. Own post go-live process and program management for vendor onboarding application known as Graphite Connect, onboarding 18, 000 new suppliers in 14 months. Inclusive of contracts, certificates of insurance, banking and tax information for operations. Grow use of robotics of standardize tasks in vendor onboarding, invoice and supplier statement processing, and payment runs.Venture Global LNG, Arlington, VA February 2021 - August 2022 ManagerManaged accounts payable and corporate procurement: stand up of accounts payable, T&E, full-cycle function(invoice intake, approval, payments) ensuring timely and accurate vendor payments. Managed corporate purchasing, stand up new corporate procurement department. Developed 2 and 3-way match functionality and impact of stakeholder use. Supported a run state for S4 SAP implementation while identifying opportunities for improvements and standardize instructions. Implemented policies, procedures and worked with business operations teams on how to prevent issues for streamlined use. Actionable partnership with leadership with drive on strategic initiatives for long term success. Accountable for successful delivery of Coupa PTP implementation as Coupa Admin, including quality of the integrated solution, adoptions of the solution by the business and the achievement of documented business benefits. Expanded and developed use for Customer Onboard requirements, inclusive of governments.Philips Healthcare, Nashville, TN September 2018 - May 2020 Business Systems AnalystMaster Data projects related to group affiliations, partnering with sales and external customers on customer corporate structures and billing requirements for payment efficiencies. Key achievement master data continuous improvement with customer executive board leadership of top 20 receivables customers, or the 20 top hospital groups in the United States developing partnerships. Developed RPA for standard forms.Candidate's Name  EMAIL AVAILABLE Page TwoSiemens Power and Gas, Charlotte, NC May 2012 - August 2018 Procurement Specialist IIIBusiness process owner - governance of master data, and procedures for streamlined supplier payments. Effective procure to pay (P2P) processes resolving issues with strong analytical, decision-making skills. Achieved best practice; established bench mark with use of evaluated receipts settlement (ERS) both US and international vendors. Owned Goods Receipts Invoice Receipts (GRIR) variances with use of ERS eliminated invoice negotiation between parties and save in operating costs.Siemens Corporation Global Shared Services, Orlando, FL November 2010 - April 2012 Key Account ManagerChampioned all aspects of global shared services customer service related to Siemens Energy and Sylvania Osram for internal and external. Managed accounts payables, intercompany, tax, and employee expense reimbursement teams. Boosted customer service satisfaction scores by nearly 25%. User Acceptance (UAT) related to internal and external built applications. Constructed c-suite KPI's that directly aligned with stakeholder goals and objectives. Additional Relevant ExperienceSiemens Water Technology, Holland, MI, Business Analyst Developed and launched Siemens Service Standards and SAP system at United Filter during acquisition transition. UAT, onboarded training team members, along with improving staff with knowledge and ability to independently utilize the system. Converted accounts payable area, slashing invoice processing time by nearly 14 days.Outdoor Discover Center, Holland, MI, Business Finance Manager Owned organizational financial reporting to executive director and board of directors of an upstart nonprofit, inclusive of processing accounts payables and payroll. UAT for naturalists and ED of applications. Actively co- developed strategic financial plans, budgets, business plans, budgetary forecasting, and cost control methodology. Strictly enforced and ensured all processes were 100% conformed to all state department of education requirements.EducationBachelor of Arts (BA)Lake Forest College, Lake Forest, IL

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