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Click here or scroll down to respond to this candidateCandidate's Name
Certified Nursing AssistantWaco, TX Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryDriven Customer Service Supervisor offers 15 years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Resourceful Customer Service Manager with over 15 years of experience leading teams to exceed sales goals and customer expectations. Communicative and diplomatic leader skillful in resolving customer issues, completing audits, and preparing annual budgets. Sound knowledge of job-related software. Customer-oriented customer service manager with 15-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.SkillsAccount managementSchedule coordinationTraining and coachingClient relations and retentionConflict resolution techniquesProduct KnowledgeMarketing savvyBudgeting and financeQuality assurance controlsCall Center OperationsWorkforce ManagementDeadline-orientedFocused on customer satisfactionSuperior computer skillsExperienceFebruary 2021 to CurrentRoadrunner Transportation Systems Inc. Waco, TXCustomer Service ManagerDelivered fast, friendly and knowledgeable service for routine questions and service complaints.Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.Maintained knowledge of company products and services to promptly resolve complaints and concerns.Assisted staff with resolving complex customer issues and implementing targeted solutions.Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.October 2020 to CurrentShiftkey Staffing Irving, TXCertified Nursing AssistantAssisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.Facilitated activities of daily living, personal hygiene management, feeding and ambulation.Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.Exhibited compassionate care and communication regarding issues surrounding death and dying.Managed and maintained patient rooms, shared-living areas and nursing stations.Responded to patient alarms and needs-assessment requests to identify course of treatment.Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.Consulted with nurses to develop patient care plans and evaluate treatment options.Used mobility devices to transport patients.Documented activities and recorded information in EMR system.Delivered nursing assistance to residents in 30-bed long term care facility.Delivered personal nursing assistance in pre- and post-operative situations.Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.Supported diagnostic and treatment procedures by setting up and operating specialized medical equipment.Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.Collected and documented vital signs to track current patient conditions.Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.Took patients' blood pressure, temperature and pulse and documented height and weight.Engaged with patient family and friends to provide courteous visit experience.Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.Answered signal lights, bells and requests-for-service to assist patient services fulfillment.Delivered high level of care to every patient.Documented patient intake and dietary requirements and aided with feeding and monitoring.Answered patient and family questions to educate on optimal treatment procedures.Comforted patients and provided each with reassurance and encouragement.Followed safe lifting techniques and individual resident lifting instructions.Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.Documented information in patient charts and communicated status updates to interdisciplinary care team.Assessed vitals and noted medical information to report changes to nursing staff and physicians.Planned, prepared and served meals and snacks according to prescribed diets.Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.Assisted with adequate nutrition and fluid intake.Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.Provided support with bathing, toileting, grooming, and washing.Assisted patients gently and respectfully with daily living activities and documented care per unit protocols.Managed supplies and restocked inventory to promote optimal availability for patient care.Assisted over 30 residents with daily needs, personal hygiene, dressing and facility transfers.Protected and promoted patient rights and assisted individuals to achieve maximum independence.Obtained and documented vital signs, collected lab specimens and drew blood under supervision of charge nurse.Maintained composure and efficiency during rapid response situation and emergency codes.Provided compassionate care and clear communication in dealing with issues of death and dying.Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.Watched over patients to identify potential symptoms of medical conditions.Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.Monitored and observed patients' to accurately records changes in condition and reaction to medications and treatment.July 2021 to October 2021Jeffreys Place Retirement Center Waco, TXCertified Nursing AssistantAssisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.Facilitated activities of daily living, personal hygiene management, feeding and ambulation.Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.Exhibited compassionate care and communication regarding issues surrounding death and dying.Managed and maintained patient rooms, shared-living areas and nursing stations.Responded to patient alarms and needs-assessment requests to identify course of treatment.Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.Consulted with nurses to develop patient care plans and evaluate treatment options.Used mobility devices to transport patients.Documented activities and recorded information in EMR system.Delivered nursing assistance to residents in 30+-bed long term care facility.Delivered personal nursing assistance in pre- and post-operative situations.Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.Supported diagnostic and treatment procedures by setting up and operating specialized medical equipment.Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.Collected and documented vital signs to track current patient conditions.Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.Took patients' blood pressure, temperature and pulse and documented height and weight.Engaged with patient family and friends to provide courteous visit experience.Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.Answered signal lights, bells and requests-for-service to assist patient services fulfillment.Delivered high level of care to every patient.Documented patient intake and dietary requirements and aided with feeding and monitoring.Answered patient and family questions to educate on optimal treatment procedures.Comforted patients and provided each with reassurance and encouragement.Followed safe lifting techniques and individual resident lifting instructions.Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.Documented information in patient charts and communicated status updates to interdisciplinary care team.Assessed vitals and noted medical information to report changes to nursing staff and physicians.Planned, prepared and served meals and snacks according to prescribed diets.Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.Assisted with adequate nutrition and fluid intake.Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.Provided support with bathing, toileting, grooming, and washing.Assisted patients gently and respectfully with daily living activities and documented care per unit protocols.Managed supplies and restocked inventory to promote optimal availability for patient care.Assisted over 30 residents with daily needs, personal hygiene, dressing and facility transfers.Protected and promoted patient rights and assisted individuals to achieve maximum independence.Obtained and documented vital signs, collected lab specimens and drew blood under supervision of charge nurse.Maintained composure and efficiency during rapid response situation and emergency codes.Provided compassionate care and clear communication in dealing with issues of death and dying.Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.Watched over patients to identify potential symptoms of medical conditions.Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.Monitored and observed patients' to accurately records changes in condition and reaction to medications and treatment.Assisted physicians with examinations and patient scans during diagnostic processes.Completed daily patient charting on computer with relias and patient care.Maintained sanitary conditions by providing immediate wound care and dressing changes.Charted patient blood pressures, temperatures, blood sugar levels and vitals, using patient care .Monitored fluid intake and output levels to evaluate electrolyte imbalances.Performed passive range of motion, simple dressing changes, skincare, and glucose testing.Observed patient conditions compassionately, listened attentively and reported abnormal changes to supervisor verbally and in writing while also following up with patient.Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.Collected blood, tissue and other laboratory specimens and prepared for lab testing.August 2019 to June 2020Veterans Affairs Medical Center Dallas, TXCertified Nursing AssistantAssisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.Facilitated activities of daily living, personal hygiene management, feeding and ambulation.Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.Exhibited compassionate care and communication regarding issues surrounding death and dying.Managed and maintained patient rooms, shared-living areas and nursing stations.Responded to patient alarms and needs-assessment requests to identify course of treatment.Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.Consulted with nurses to develop patient care plans and evaluate treatment options.Used mobility devices to transport patients.Documented activities and recorded information in EMR system.Delivered nursing assistance to residents in 30-bed long care facility.Delivered personal nursing assistance in pre- and post-operative situations.Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.Supported diagnostic and treatment procedures by setting up and operating specialized medical equipment.Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.Collected and documented vital signs to track current patient conditions.Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.Took patients' blood pressure, temperature and pulse and documented height and weight.Engaged with patient family and friends to provide courteous visit experience.Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.Answered signal lights, bells and requests-for-service to assist patient services fulfillment.Delivered high level of care to every patient.Documented patient intake and dietary requirements and aided with feeding and monitoring.Answered patient and family questions to educate on optimal treatment procedures.Comforted patients and provided each with reassurance and encouragement.Followed safe lifting techniques and individual resident lifting instructions.Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.Documented information in patient charts and communicated status updates to interdisciplinary care team.Assessed vitals and noted medical information to report changes to nursing staff and physicians.Planned, prepared and served meals and snacks according to prescribed diets.Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.Assisted with adequate nutrition and fluid intake.August 2017 to March 2019Wesley Woods Senior Living Waco, TXCertified Nursing AssistantAssisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.Facilitated activities of daily living, personal hygiene management, feeding and ambulation.Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.Exhibited compassionate care and communication regarding issues surrounding death and dying.Managed and maintained patient rooms, shared-living areas and nursing stations.Responded to patient alarms and needs-assessment requests to identify course of treatment.Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.Consulted with nurses to develop patient care plans and evaluate treatment options.Used mobility devices to transport patients.Documented activities and recorded information in EMR system.Delivered nursing assistance to residents in 25-bed alzheimers care facility.Delivered personal nursing assistance in pre- and post-operative situations.Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.Supported diagnostic and treatment procedures by setting up and operating specialized medical equipment.Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.Collected and documented vital signs to track current patient conditions.Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.Took patients' blood pressure, temperature and pulse and documented height and weight.Engaged with patient family and friends to provide courteous visit experience.Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.Answered signal lights, bells and requests-for-service to assist patient services fulfillment.Delivered high level of care to every patient.Documented patient intake and dietary requirements and aided with feeding and monitoring.Answered patient and family questions to educate on optimal treatment procedures.Comforted patients and provided each with reassurance and encouragement.Followed safe lifting techniques and individual resident lifting instructions.Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.Documented information in patient charts and communicated status updates to interdisciplinary care team.Assessed vitals and noted medical information to report changes to nursing staff and physicians.Planned, prepared and served meals and snacks according to prescribed diets.Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.Assisted with adequate nutrition and fluid intake.Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.Provided support with bathing, toileting, grooming, and washing.Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.Assisted patients gently and respectfully with daily living activities and documented care per unit protocols.Managed supplies and restocked inventory to promote optimal availability for patient care.Assisted over [Number] residents with daily needs, personal hygiene, dressing and facility transfers.Protected and promoted patient rights and assisted individuals to achieve maximum independence.Obtained and documented vital signs, collected lab specimens and drew blood under supervision of [Type] nurse.Maintained composure and efficiency during rapid response situation and emergency codes.Provided compassionate care and clear communication in dealing with issues of death and dying.Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.Watched over patients to identify potential symptoms of medical conditions.Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.Monitored and observed patients' to accurately records changes in condition and reaction to medications and treatment.Assisted physicians with examinations and patient scans during diagnostic processes.Completed daily patient charting on computer with plan of care and relias.Maintained sanitary conditions by providing immediate wound care and dressing changes.Charted patient blood pressures, temperatures, blood sugar levels and vitals, using plan of care.Monitored fluid intake and output levels to evaluate electrolyte imbalances.Performed passive range of motion, simple dressing changes, skincare, and glucose testing.Observed patient conditions compassionately, listened attentively and reported abnormal changes to supervisor verbally and in writing while also following up with patient.Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.Collected blood, tissue and other laboratory specimens and prepared for lab testing.Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans.Organized games and other activities to engage clients and offer mental stimulation.Collaborated with other disciplines to deliver patient care continuity from admission to discharge in support of medical and nursing care plans for individual patients.Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.Education and TrainingJune 1996 Texas State Technical College - Waco Waco, TXGEDWaco High School Waco, TXHigh School Diploma |
