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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Cell: PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SUMMARYAmbitious and driven to provide exceptional administrative support and customer service.Strengths include legal research, time management and trial preparation. offering a strongattention to detail while reviewing documents, site checking and title searching.Understands the logistical complexities of trial preparation. My experience is dealingwith disruptive clients as well as handling stressful situations. I am honest hardworking,reliable and a great decision maker working with all walks of lifeSkillsSkilled in call center operationsCustomer interface expertiseCall center metrics decoding aptitudeExceptional workflow managementAdheres to customer service proceduresTeam PlayerintegrityStrong problem solving aptitudeWork History08/2019 to Current Full Time SupervisorFull time Supervisor. My duties as a full time Supervisor is responsible for planning, delegating and reviewing the day to day activities of the preload operations. Meeting deadlines. Working with the hourly and management staff collaborates with support functions to address process, safety, staffing, training and disciplinary issues. The part time Preload Supervisor reports to me the full time Preload Supervisor. communicating with the work Personnel, Ensure Health/Safety Compliance, Generates Operations Performance Reports, Plan Preload Operations, Supervise and Develop others, Supervises Preload Operations and Supports Collaborative Work Environment. I am also on the Ready Team, reporting to different States when a facility is in need of Supervision. Cornerstone Teacher and Instructor. Working with Hr hiring process, completing all legal documents. Maintaining retention with the new hires.2/2008 to 05/2019 Contact Center SpecialistColorado Department of Health Care Policy & Financing Denver, COSupporting all Medicaid Members in Colorado. Using my abilities to process a highnumber of incoming calls. At the same time deliver high quality of customer satisfactionand meet my established goals. Assisting clients and customers from all walks of life innavigating a complex health care environment by telephone, in person, Internet, e-mail or thoughwritten correspondence. Helping foster care children, older adults, families, and clients withdisabilities navigate social and economic pressures by connecting them to services and experts whosupport their overall well-being. Fact-Finding Customer problems, concerns, issues and assist thecaller with proper resolution. Interpreting and applying program policies, procedures, andestablished standard guidelines to assist the client, customer and provider. Advising, counseling,giving. Helping client with their billing issues after confirming the bill and investigating it.Assisting clients with getting their medications and durable medical equipment and priorauthorizations. Home and Community Based Services Waiver Eligibility, Benefits andcoordination and several other Government agencies to help assist our client and Providers.01/1997 to 09/2007 Owner Operations ManagerCandidate's Name Westminster, COI have owned and managed Sohpia's Mexican Restaurant for 9 years, myresponsibilities were hiring new employees, making work schedules, buying from severalvender's, marketing and payroll. Setting up catering job's and private parties. Networking with other business.01/1996 to 11/2001Legal Administrative SpecialistOppenheimerFunds Englewood, COLegal Account Representative. My Responsibilities Legal negotiability, IndemnifyOppenheimerfunds from future legal action. Write Legal letters for various neotiablerequirements. Interpret Estates, Trusts, Divorce Decree's, trade money, Buy sell andexchange, take incoming and make outgoing calls. Investigated facts and laws todetermine causes of action and to prepare cases. Researched state statutes, decisions,legal articles, codes and documents. Reviewed Deed of Trust, Title Commitment and priorbankruptcies documents. |
