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Candidate's Name
Ithaca, MI 48847 PHONE NUMBER AVAILABLE EMAIL AVAILABLEBold ProfilePROFESSIONALSUMMARYHardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.SKILLS Effective Working Relationships Customer Inquiries Presenting Solutions Call center experience Computer Proficiency Microsoft ExcelRELEVANT WORKHISTORYCALL CENTER REPRESENTATIVE (BCBSM) 06/2023 to CURRENT Morley Companies Saginaw, MIManaged a high volume of calls daily, maintaining composure under pressure while providing exceptional service.Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.Adhered to company policies and scripts to consistently achieve call-time and quality standards.Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.Maintained compliance with industry regulations and company policies while adjudicating health insurance claims.Monitored changes in health insurance laws and regulations to verify continuous compliance.OPTICIAN 06/2022 to 06/2023U.S. Vision Inc. Alma, MICalibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.Filed claims with vision and medical insurance companies to garner payment for optical services.Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.DENTAL ASSISTANT 05/2021 to 11/2021Kenneth Egger, DDSCleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.Performed general chair-side duties for general dentistry, endo procedures and oral surgery.Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.DEPARTMENT MANAGER 10/2016 to 01/2020Wal-Mart Alma, MIManaged inventory and receiving operations to maintain optimal stock levels and meet expected demands.Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.Communicated with managers of other departments to maintain transparency.Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.EDUCATION High School DiplomaMount Pleasant Community EducationNo Degree Dental Assistant 04/2021Mid Michigan College, Mount Pleasant, MILifeSMILES Dentistry- instructor Lori Robb) 100 hour short-term training for Dental assisting |
