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Click here or scroll down to respond to this candidateCandidate's Name
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Cell Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEComputer Support SpecialistExperienced IT Professional with a diverse background in pursuit of multiple CompTIA, Linux and Microsoft certifications. Skills including but not limited to technical support, analytical thinking and creative problem solving. Able to apply customer service concepts to IT to improve user experience for clients, employees, and administration. A dedicated commitment to a team environment dynamic with the ability to contribute expertise and follow leadership directives at appropriate times.- Microsoft Cloud Strategy - Routers & Switches - Active Directory- Operations Maintenance - Basic Troubleshooting - Customer Service/Support- Installation, Service & Repair - Wireless Networking - Wired NetworkingEducation: Associates Degree Word Processing, Career Com College of Business - Columbus, OHWork ExperienceDelivery DriverDoorDash - Columbus, OHJanuary 2017 to PresentOrder taking over DoorDash App on phoneConfirm delivery details with customerCall or Text customer if order is not available or cannot be completedEnsures the safety and security of the loading and unloading process depending on the itemsCollect orders and transport to customer destinations around Columbus, OhioMaintains delivery logs and recordsDelivery DriverBitesquad - Columbus, OHJanuary 2017 to March 2018Order taking over Bitesquad App on phonePicking up delivery from varies restaurants, stores & fast food and deliver food to customers around the Columbus, Ohio area.Communicate with customers when orders are not available or messed up.Customer Service RepresentativeCare Works Dublin, OHNovember 2015 to January 2017Answered inbound phone callsAddressing customers questions about their time, how much time is available for themDocumenting absence/time information into company systemCompiling and/or gathering information & communicate absence and return to work information to specialists.File FMLA form for customer (themselves, spouse, children or love ones) & process it the systemMaintain confidentiality as indicated by company policies and procedures. Monitor and maintain compliance with federal laws and rules, U.S. Department of Labor laws and rules, and FMLA requirements as applicable to areas of responsibility.Network Consulting Provider SpecialistAetna Better Health of Ohio - New Albany, OHOctober 2014 to October 2015Created health log in account in the system assigned customer.Created health IDs cardsPrepared a plan and gathered materials such as administrative documents and provider education materials for the contractsEnter medical coding into the system for varies hospitals, doctor office and etc for customer needsAuditing contracts loads for adherence to quality measurements and reporting standards.Performed data entry such as PCR's to spreadsheets on Microsoft Excel and run crystal reportsTroubleshooting customer computer issue with log in, cannot access certain information or find document in the system.PCCW TeleservicesRetail Specialist - Dublin, CAMarch 2014 to October 2014Answered inbound callsAnswer customers questions about Apple productsAssist customer with Apple products they are interested in, provide information about the products, explain how the products works & what is the different price range for each itemCreate an account for the customer in the system, place their orders of products & set up payment accounts for the customersPublic Inquiries AssistantTRC Staffing - Columbus, OHJune 2013 to February 2014Answering inbound callsResponding to emails and inquiries for external/internal applicants/customers, other agencies, and the general publicPerforming other administrative tasks for the agencyProvide information on routine inquiries, case status updates, general information on public assistance programs that are availableReview customers case information to aid customer in understanding their statues; if customers do not understand their statues or have an issueTroubleshoot problem and try to resolve it in a timely manner. If problem need further assistance, I will redirect issues needing resolution to the case manager or case managers supervisorFollow up with customer with an updated case statues or files by providing a call back or emailCreate ticket and document everything that was discussed with customer in a ticketManaging calendars and media lists for the supervisorDeveloping and maintaining positive relationships with clients & media |
