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Cellular: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEObjective:Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Operation Manager with ability to articulate and help customers make menu choices. Pursuing similar position where skills in issue resolution will be embraced. Adaptable, tenacious and competent project specialist with over 10 years of experience leading teams, facilitating conflict resolution, networking with prospects and monitoring budgets to maximize profitability. Articulate Operation Manager driven to succeed. Strategic planning and client relationship management expert. Experience:A&E Worldwide DSP Amazon Feb 2020 - ActuallityDispatcher Doral, FloridaEstablish the precise logistics so that drivers comply with the routes, guaranteeing delivery times. Manage Resources (human and material) to comply with the capacities agreed with Amazon, liaison between drivers and Amazon for the attention of incidents guaranteeing deliveries. Delivery Driver AssociateResponsible for optimizing customer satisfaction by transporting and delivering goods, merchandise, and/or other items in a safe and timely manner transporting, and dropping off packages and small shipments within a local region or urban area.Deliver packages to homes, retail locations, and other delivery destinations while adhering strictly to delivery driving routes and time schedules for the Amazon company. Load and unload cargo and/or items since this is a regular part of the job. Contacting customers since some items such as foods, medicines, expensive electronics, and some other items must be delivered directly to the customer.Dominos Pizza Nov 2019 Dec 2019Delivery Driver Doral, FloridaResponsible for the delivery of orders made by customers to the addresses provided, guaranteeing the delivery time according to the standards of the corporation UBER May 2019 - ActuallityDriver Miami,FloridaResponsible for attending the transfer requests of UBER users, guaranteeing service quality and friendlinessAreda Construction April 2018 April 2019Assistant of metal structures Weston, FloridaElaboration of metal structures according to the structural plans of the work (columns, walls, plates among other structures)Any other activity assigned by the supervisorBanco Nacional de Crdito October 2017 March 2018 Manager of Compliance Department Caracas, Venezuela Direct, plan and supervise the procedures related to the policies, dissemination of the established regulations, implementation of best practices and controls based on current regulations, creation of talks on the regulations established by the regulatory bodies, leading, maintaining, updating and disseminating the established regulations for the improvement of the processes of Information Security and support in the detection of fraudBanesco Banco Universal September 2016-September 2017 Channels Specialist Caracas, VenezuelaAnalysis and definition of functional requirements, related to the operational and business processes of the bank, monitoring and control of the Gantt of the project of change of the multinational Core Banking(Venezuela, Dominican Republic and Panama), as well as the fulfillment of the established goals of conflicts through alignment and synergy among project participants. Negotiation with a supplier for the definition and management of exchange controls. Identification of risks and opportunities for improvement in the processes of the different products. Certification of the processes envisioned to be executed.Banco Activo Banco Universal January 2016 August 2016 Banking Services Management Caracas, VenezuelaResponsible for leading the Bank's operational processes (Cash, Operations in National Currency and Foreign Currency) Compensation of checks, Credit Card Operations, administration and settlement of credit operations, and the Bank's loan portfolio, Representing the Bank before the official organisms(Central Bank of Venezuela, Superintendence of Banks) as well as before unions (Venezuelan Banking Association among others). Lead human capital for the achievement of the Bank's operational and strategic objectives.Banco Exterior Banco Universal January 2007 May 2015 Manage Operations Division Caracas, VenezuelaResponsible for leading the processes of Customer Service and Users, Cash Management, Operation of the ATM Network of the Bank, Emission and Distribution of Cards (debit and credit) Electronic Compensation (Checks, Direct Credits, Domiciliation); capital compensation with franchises(Visa-MasterCard) Consortia Credit card, Suiche 7B; Claims and Services Management; Preparation and control of the budget of expenses associated with the processing of the operations carried out by the Management that make up the Division.Skills:Conflict and dispute resolution Microsoft OfficeExcellent communication Excel in OperationReports generation and analysis Operations management Computer proficientEducation and Training:Advanced Program in Management, Management 2010IESA-Caracas VenezuelaUniversidad Nacional Experimental Simn Rodrguez 1997 Caracas, VenezuelaBachelor of Administration, Administration and Technology |
