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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Miami, FL Street Address
SummaryAn organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.SkillsCustomer ServiceGuest RelationsInterior and exterior cleaningBudget ControlFocused and detail-orientedHealth and safety complianceCustomer-OrientedFLUENT IN Spanish and EnglishTeamworkExceptional communicatorExcellent oral and written communicationHospitality backgroundQuality Assurance ControlsComplex Problem-SolvingExceptional time managementExperienceThe Biltmore Hotel Miami, FloridaHousekeeper01/2023 - 08/2024Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.Cleaned bathrooms, including toilets, tubs, showers and sinks. Changed bed linens and towels, tidied up rooms.Replenished supplies such as drinking glasses and coffee cups in guest rooms. Sanitized all areas of the hotel lobby and public restrooms. Emptied trash receptacles throughout the property. Maintained a clean linen closet by folding sheets neatly on shelves. Organized closets with hangers for guests' clothing items. Responded to requests from guests regarding housekeeping needs. Inspected guest rooms after cleaning to ensure they were presentable. Reported any maintenance issues or damage to supervisors immediately. Delivered requested items such as extra pillows or blankets to guest rooms. Followed safety procedures when handling hazardous materials. Provided information about hotel services upon request from guests. Disinfected telephones, light switches and other frequently touched objects. Interacted pleasantly with clients and guests when performing daily duties. The Biltmore Hotel Miami, FLCoordinator05/2024 - 07/2024Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.Analyzed data to identify trends in customer behavior and preferences. Developed strategies to improve operational procedures and reduce costs. Coordinated with other departments to ensure projects were completed on time and within budget.Assisted with the preparation of presentations for senior management meetings. Organized team events to promote a positive work environment. Provided technical support to staff members regarding software applications and hardware systems.Researched new technologies to enhance productivity levels across all departments. Monitored inventory levels and ordered additional supplies as needed. Drafted reports summarizing progress on various projects for upper-level management review.Conducted regular training sessions for staff members on new software programs or processes.Prepared detailed expense reports for all departmental activities. Assisted with the development of marketing campaigns aimed at increasing sales volume. Hostal Mimi's Havana, HavanaReceptionist01/2018 - 11/2022Greeted visitors and provided them with assistance. Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.Scheduled appointments for clients, customers, and other visitors. Verified visitors' identification cards before allowing access to the building. Maintained a neat reception area by organizing materials and tidying up furniture. Performed data entry tasks into various computer systems accurately and promptly. Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies. Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary. Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.Education and TrainingMedical Sciences University of The Havana The Havana, Cuba Medical Doctor in Medicine11/2022IPU Jose De La Luz Y Caballero The Havana, CubaBachelor of Science07/2016SB Antonio Maceo The Havana, CubaHigh School Diploma08/2013 |
