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Click here or scroll down to respond to this candidateTERESAWALTERSEMAIL AVAILABLEPHONE NUMBER AVAILABLECasa Grande, AZ Street Address
Bold ProfileHighly motivated small business owner with 8+ years of experience in successfully launching and expanding a business. Solid background of 30 years in the customer support and satisfaction industry. Energetic and reputable presence, with a strong work ethic, professional demeanor, and exceptional initiative. Recognized for delivering exceptional customer service and making sound decisions. Possesses outstanding customer service and decision-making skills that contribute to organizational success.PROFESSIONAL SUMMARYEverything Envied Housekeeping - Owner/OperatorMaricopa, AZ 06/2015 - CurrentAmazon.com - Warehouse PickerPhoenix, AZ 10/2022 - 07/2023Empire Title Agency - Escrow Assistant /Front Desk ReceptionistMaricopa, AZ 05/2022 - 07/2022WORK HISTORYDevised business and marketing plans and prepared monthly financial reportsSet pricing structures according to market analytics and emerging trendsLed startup and creation of operational procedures and workflow planningEnhanced operational performance by developing effective business strategies, systems and procedures.Picker/loader - I worked on a pick line to unload trucks and also was a order picker and truck loader for delivery driversI learned how to stick to designated work speeds that helped the entire team to meet delivery appointments I have experience in working alone and also in a team setting I learned how to complete my tasks daily both when freight was light, and also during extreme busy freight days I am able to lift 50 lbsI am also able to endure many other physical requirements asked if many warehouse employees.Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in processReceived incoming calls and coordinated with staff to fulfill customer requests Signed for packages, recorded deliveries and distributed to personnel Explained policies and procedures to visitors Preserved office security by following safety procedures and SKILLS Quality Assurance Decision Making Multi-line Phone Systems Help Desk Customer relations Goal Setting Escrow Accounting Live Chat Office Management Journal Entries Cash register Front desk FreightBen Eielson Jr/Sr High SchoolAK 05/1991High School DiplomaEDUCATIONDriver's LicenseCERTIFICATIONSFirst Arizona Title Agency - Administrative Assistant / Escrow AssistantMaricopa, AZ 03/2022 - 05/2022UPS - Package HandlerTempe, AZ 10/2017 - 12/2017Bashas' Supermarkets - Grocery ClerkMaricopa, AZ 05/2014 - 07/2015controlling access via reception deskCoordinated meetings, scheduling conference rooms and sending calendar invitations to attendees Maintained office equipment, scheduling service to repair issues Drafted professional business documents, spreadsheets and correspondenceAnswered multi-line phone system and managed calls by routing to proper extensions or taking messagesDelivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedulesManaged customer complaints and rectified issues to complete satisfaction Processed payments and updated accounts to reflect balance changes Pulled and organized requested documentationWelcomed large volume of guests and improved overall customer servicePrepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling Worked with office manager to attain operational goals. Scheduled appointments, meetings and events for management staff Answered phone calls and emails to provide information, resulting in effective business correspondence Obtained scanned records and uploaded to database Responded to client and vendor inquiries via email and telephone, providing updated and accurate informationProcessed financial documents, contracts, expense reports and invoicesPrepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spellingOversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperworkDrafted professional business documents for various managers and executives.I was a seasonal employee during the holiday season as a pre loader and package handler for UPS Assisted in loading delivery trucks with prepared package Resolved conveyor system issues by clearing jams and blockages Exceeded specific team goal by partnering with staff to share and implement best practicesReported to supervisor, providing updates on anticipated task completion times to maintain timeline accountability.Followed company guidelines for cleaning and sanitizing work surfaces and equipmentWalmart Auto Center - Team Member/Cashier/Customer ServiceMesa, AZ 05/2012 - 07/2015Concentra/Nike.com - Customer Service Representative/Call CenterTempe, AZ 07/2014 - 06/2015Earnhardt Auto Centers/Body Shop - Front Desk Receptionist Gilbert, AZ 11/2010 - 03/2012Managed cash register operations using POS system and processed sales and returnsOperated cash registers, scanners and computers to itemize and total customer purchasesMaintained and organized store displays to enhance product visibility and expedite product location activitiesEscorted customers to appropriate aisles or shelves to assist with purchasing decisionsContributed to front-end team success, assisting manager and co-workers with diverse daily tasksAnswered questions and inquiries per shift regarding products, prices and availability. Worked hard to learn required tasks quickly to maximize performance Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivityBuilt and maintained working relationships with peers and upper management Looked for ways to go above and beyond job requirements Developed positive customer relationships through friendly greeting and excellent service Stayed informed of company and store updates from leadership Monitored and supported proper electronic shelf label signage Addressed customer needs, responding to specific requests Interpreted set-up sheets, work orders, drawings, or blueprints to execute assembly processStacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customerManaged customer expectations by clarifying needs, identifying options and recommending products and servicesMet or exceeded call speed, accuracy and volume benchmarks on consistent basisDocumented customer correspondence in CRM to track requests, problems and solutionsMaintained strong call control and quickly worked through scripts to address problemsHelped clients navigate online systems within established frameworks to obtain servicesAnswered, screened and processed high volume of calls daily with call management system and web-based communicationsUpdated customer accounts, addresses and contact information within call management databases. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in processReceived incoming calls and coordinated with staff to fulfill customer requests Signed for packages, recorded deliveries and distributed to personnel Maintained office equipment, scheduling service to repair issues Preserved office security by following safety procedures and controlling access via reception deskGreeted visitors to provide information and direct to appropriate personnelAnswered multi-line phone system and managed calls by routing to proper extensions or taking messages Explained policies and procedures to visitors Scheduled and confirmed appointmentsManaged customer complaints and rectified issues to complete satisfaction Processed payments and updated accounts to reflect balance changes Reported suspicious individuals to supervisorMaintained important files, running reports and delivering updates and communicated them back to both upper management and customers Worked with office manager to attain operational goals. Title: Housekeeping professionalPERSONAL INFORMATION |
