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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryExperienced Customer Service Representative with over 2 years in delivering friendly, courteous, and prompt service across various industries. Proven track record in problem-solving, organization, and project management, assisting over 1,000 companies. Bilingual in English and Spanish, committed to maintaining high standards of quality and efficiency. Ready to leverage skills to contribute to the success of a dynamic team.Work ExperienceTele-Direct Communications RemoteCustomer Service Representative Mar 2018 - Mar 2024Paula Okay to contact Supervisor: No Salary: $15.00/hr. Customer Service Representative Duties:Delivers friendly, courteous, and prompt customer service.Exhibits excellent attention to detail and accuracy and works effectively with different companies in retail, restaurants, hospitals, the public sector, and many more.Exhibits proficiency in verbal and written instruction in English and Spanish.Employs problem-solving, organization, and project management skills to achieve critical deadlines while maintaining high-quality standards.Assisted customers in resolving issues for over 1,000 companies, utilizing Microsoft Office tools to document and track interactions, resulting in improved customer satisfactionJb Hunt warehouse Smyrna, TNPackage Handler Aug 2021 - Apr 2022Assembled products with precision while effectively communicating with supervisors and team members to ensure quality standards were metAssembled products with precision while effectively communicating with supervisors and team members to ensure quality standards were met.Organized inventory and maintained cleanliness in the warehouse, supporting efficient operations and reducing retrieval timesPerformed weekly stocktaking and general housekeeping duties in the picking and packing area.Lifted packages up to 75 lbs., demonstrating physical strength and contributing to efficient workflowFollowed instructions and conveyed information clearly, ensuring smooth warehouse operations J Tech Nashville, TNWeb Developer/Analyst Jun 2019 - Sep 2021contact: Yes Salary: $23.00/hr.Web Developer/Analyst Duties:Possessed previous data mining and analysis experience.Demonstrated familiarity with major web analytics tools and strong verbal and visual communication skills to present and explain insights.Exhibited excellent attention to detail and accuracy and worked effectively with different people in engineering, marketing, and creative fields.Quickly learned and became an expert user of Omni CMS, enabling more efficient content management for the teamAssisted customers with migration and project plan work, successfully implementing new Omni templates for new and existing university areas, improving user experienceReconfigured websites to run within the CMS and architected code structure and plan layouts, resulting in more streamlined website managementContributed code improvements to enhance processes and developed custom modules and plugins, leading to increased functionality and efficiencyServed as a resource for the university web community and acted as an administrative backup for web infrastructure and hosting platforms, ensuring continuous support and system reliability UPS Nashville, TNPackage Handler Aug 2018 - May 2020Handled incoming and outgoing mail, ensuring prompt and accurate delivery to designated departments and personnelEnsured prompt and accurate delivery of incoming and outgoing mail to designated departments and personnel.Demonstrated exceptional physical strength, lifting packages to 80 lbs. with ease.Exhibited willingness to perform repetitive tasks with meticulous attention to detail.Showcased strong interpersonal skills to effectively communicate with team members and superiors.Utilized comprehensive knowledge of tools and equipment to ensure efficient package handling and deliveryFollowed instructions and conveyed information clearly, improving team communication and workflow efficiencyLoaded and unloaded trucks in a warehouse environment, ensuring timely and accurate package delivery Amazon Nashville, TNPicker and Packer Aug 2020 - Jan 2021Performed picker and packer duties, ensuring accurate and timely order fulfillmentDemonstrated physical fitness and stamina by standing for extended periods, contributing to efficient workflowMaintained a strong work ethic with reliable and punctual attendance, enhancing team productivityAccurately packaged and prepared online and retail orders according to order slips.Applied attention to detail in labeling products and preparing shipments for overseas delivery.Performed weekly stocktaking and general housekeeping duties in the picking and packing area.Maintained stock levels in the warehouse and managed paperwork, including filing order slips, to ensure accurate inventory recordsDispatched orders accurately and promptly to logistics partners, contributing to timely deliveries and customer satisfactionReplenished stocks and transferred products between stores as directed, ensuring product availability and smooth operationsExhibited proficiency in verbal and written instruction in English and Mandarin, facilitating clear communication and efficient task completionSuperior Communications La VergneProduction Associate 2019 - 2021Assembled products with precision while effectively communicating with supervisors and team members to ensure quality standards were met.Employed problem-solving, organization, and project management skills to achieve critical deadlines while maintaining high-quality standards.Operated machinery and verified product conformance to quality standards, reducing error ratesCollaborated with co-workers and supervisors to resolve problems and maintain safety, productivity, and quality standards.Planned and coordinated company-wide goals, scanned, and packed outgoing items, and adhered to safety and quality standards. Kroger Brentwood, TNMeat Clerk Aug 2017 - Sep 2018Okay to contact: Yes Salary: $15.00/hr. Meat Clerk Duties:Measured, graded, and fed raw materials into production machinery.Operated production line equipment and assembled goods.Reported equipment faults to maintenance staff and monitored production quality.Stored goods and raw materials and utilized lifting equipment and forklift trucks.Packed goods for shipment, ensuring timely delivery, and maintained work areas and machinery to uphold safety standards Publix Brentwood, TNCustomer Service Associate Feb 2013 - May 2016Provided customer service by assisting customers with inquiries and resolving issues, ensuring a positive shopping experienceDelivered friendly, courteous, and prompt customer service, enhancing customer satisfaction and loyaltyDemonstrated proficiency in reading, writing, and basic math, ensuring accurate and efficient serviceMaintained knowledge of store policies regarding payments, returns, and exchanges.Prevented store losses and provided cashier duties, product assistance, and cleaning as a team member.Ensured positive customer experiences by actively listening to complaints and resolving issues promptly, leading to increased customer satisfactionCompiled monetary reports and managed cash stock and inventory balances.Assisted customers in finding out-of-stock items and processed and issued money orders. SkillsCustomer Service, Microsoft Office - Word, Microsoft Office - Excel, Microsoft Office - PowerPoint, Self-Management, Team player, Leadership, Ownership, Packer, Customer Support, Data Analysis, USB, Cloud Security, Cisco, Code Design, Coding with peripherals, Customer Experience, Work Ethic, Workday HRIS, Ethernet, Icon Design, HTTP, Adobe Flash, Adobe Photoshop, Adobe Premiere Pro, Adobe Illustrator, Adobe Creative Suite, Microsoft Office, Office 365, Website Traffic Growth, Traffic Analysis, Medical office experience, DocuSign, Visual Basic, Business Math, Math, Mathematical Calculations, Technical Support, Service Desk, Web Services, ServiceNow, Podcast Production EducationJohn Overton NashvilleDiploma 2010 - 2013ITNashville State Community College NashvilleAssociates 2014 - 2017IT |
