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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Fort Lauderdale, FLSUMMARYSeasoned Customer Service Rep with 9 years of experience in high-volume call environments and customer care. Excelled in issue resolution and maintaining detailed customer interaction records. Seeking to leverage expertise as a Customer Service Rep to ensure outstanding client support and satisfaction. WORK EXPERIENCEChewy Fort Lauderdale, FLRemote Call Center Customer Service Representative Mar 2022 - Jan 2024 Addressed and resolved customer inquiries effectively, delivering accurate assistance to ensure customer satisfaction. Documented detailed customer interaction records, capturing feedback and resolutions for quality service enhancement. Contributed to continuous improvement initiatives by utilizing customer feedback to refine service delivery processes.GMS Connect Fort Lauderdale, FLData Entry/ Customer Care Rep Oct 2017 - Nov 2023 Ensured a supportive and efficient learning environment through daily assistance to students. Facilitated the smooth operation of educational activities, enhancing student engagement. Promoted student participation by effectively managing daily classroom dynamics. Faith Farm Ministries Fort LauderdaleFront Desk Sales and Customer Service Rep Dec 2014 - Jun 2019 Effectively handled a significant number of inbound and outbound calls, resolving customer inquiries and concerns with a commitment to high-quality service. Kept meticulous records of customer interactions, noting details and subsequent actions to maintain organizational standards and enhance service efficiency. Implemented follow-up procedures to ensure customer satisfaction and continuous improvement in service delivery.EDUCATIONStranahan High SchoolHigh School Diploma, High School or EquivalentCERTIFICATIONSCustomer Service Skills Course, Career Source 2023 ServSafeFood Handler CertificationDriver's LicenseServSafeSKILLSGreat Communication Customer Service Call Center Customer Support Customer Care CSR Food Service Office Administration Front Desk Food Safety Sales Microsoft Office Restaurant Management Food Preparation Restaurant Experience Cash Handling Kitchen Experience Phone Etiquette Furniture Sales Merchandising Cashiering 10 Key Calculator Clerical Experience Hotel Experience Salesforce Retail Sales Communication Skills Basic Math Pos English Computer Skills Cooking Guest Services |
