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Accomplished manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.PROFESSIONAL SUMMARYTrader Joe's - Assistant Store ManagerColumbia, MD  07/2024 - CurrentPopeyes - District Manager1811 North Rolling Road, Windsor Mill MD, 21244  10/2018 - 06/2024 African Instute Of Management - Front Desk Office Assistant Dakar Senegal  01/2016 - 04/2017WORK HISTORYManaged cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.Rotated merchandise and displays to feature new products and promotions.Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.Coordinated with other district managers to actualize performance improvement strategies.Built positive and productive relationships with store and field leadership.Built relationships with customers and community to establish long-term business growth.Supervised 8 locations to enforce high-quality standards of operation. Modeled best practices for sales and customer service. Took reservations over phone, in person, and via computer for guests and provided confirmation information.Answered customer telephone calls promptly and appropriately handled needs. Maintained clean and organized front desk areas to uphold polished SKILLS Problem-Solving Customer Service Customer experienceCustomer Service andEngagement Time Management POS Systems Employee Scheduling Staff Management Upselling and Cross Selling Hiring and TrainingBusiness development andplanning Incident Reports Hiring and OnboardingAfrican Institute of ManagementDakar, SenegalSome College (No Degree): BusinessAdministration And ManagementPraise Health Care INCReisterstown, MD  03/2024Certified Medication TechnicianDouala ITBaltimore, MD  04/2023Comptia Security+Lyce D'Enseignement GeneralDiourbel, Senegal  09/2011High School DiplomaEDUCATIONcompany image.Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.Facilitated seamless check-in/check-out processes for guests, ensuring a positive experience from start to finish.EnglishNative or BilingualFrenchNative or BilingualSpanishLimited WorkingItalianElementaryLANGUAGES