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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLESAFe Practice Consultant / Agile Transformation Coach with focus on delivering impactful business outcomes.SUMMARY: Proven as an Enterprise Agile Transformation Coach architecting Lean Agile practices at small and large SAFe implementations, delivering impactful business outcomes. Versatile to play the roles of Lean Portfolio Manager, Solution/Release Train Engineer, Product Owner/Product Manager Expert in training, coaching and mentoring executives, change agents, product and engineering teams. Diverse experience in Financial, Healthcare, State/Local/Federal government, and Transportation industries Deep knowledge of SAFe, Lean Product Development, Scrum, Kanban, Project to Product, Lean Portfolio Management, Lean Startup, DevSecOps, Cloud, SDLC, IT Infrastructure, Security Promoter style personality, relationship builder, fast learner, and inspiring leader TECHNICAL SKILLS: Agile Practice Tools: Rally, Clarity, JIRA Server, Advanced Roadmaps for JIRA, Kendis, BigPicture, MS Project, SharePoint, MS Office, Visio, Miro, Collaborate, Comparative Agility Competencies: Design SAFe implementations, develop enterprise transformation plans, Launch and support Solution Trains & Agile Release Trains (ART), Train and coach multiple teams, change agents, and stakeholders through a SAFe transformation, Lean Startup, ADKAR, Lean Change Management, SAFe EnterpriseEDUCATION: MBA (Finance) Rollins College, FL 1988-1990 Bachelor of Engineering (Mechanical) University of Mysore, India 1979-1984 CERTIFICATIONS: ICP-ACC - ICAgile Certified Professional in Agile Coaching SPC - Certified SAFe 6 SAFe Practice Consultant (currently an SPC-T Prospect) LPM - Certified SAFe 6 Lean Portfolio Manager RTE - Certified SAFe 6 Release Train Engineer APM - Certified SAFe 6 Agile Product Manager SASM - Certified SAFe 6 SAFe Advanced Scrum Master CSM - Certified Scrum Master PMP - Project Management Professional (#2246690) Enabled to teach: Leading SAFe, SAFe for Teams, Product Owner/Product Manager, Agile Product Management, Scrum Master, Advanced Scrum Master, Release Train Engineer, Lean Portfolio Management, DevSecOps, SAFe for Architects, and SAFe for Government, Advanced Facilitator: Value Stream Mapping, Advanced Facilitator: Conflict and Collaboration Trained over 1000 students in SAFe Agilists, Practitioners, Scrum Masters, Product Owners, Product Managers, Architects, and DevSecOps to audiences in Federal and Fintech industries achieving current overall average instructor score of 4.45Candidate's Name
427 S Hampton Club Way, St. Augustine, FL 32092 PHONE NUMBER AVAILABLE EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEPROFESSIONAL EXPERIENCE:CSX Corporation July 2023 Aug 2024Senior Agile Coach / Release Train EngineerIntermodal OperationsEmbodying a Lean-Agile mindset, led adoption of SAFe at Intermodal Operations of CSX Transportation to accelerate business agility and improved value flow. Within the first six months of adoption, 101% of the planned value was delivered with a 60% reduction in earlier lead times. Communicated the need, urgency and vision for change to reach consensus for adoption of SAFe at Intermodal Operations Socialized the new lean-agile concepts and provided orientation and overview training, specifically teaching all directors, managers, executives and leaders associated with the transformation in Leading SAFe Assisted stakeholders to understand the flow of value. Facilitated workshops to identify Operational Value Stream, and Development Value Streams to further organize and launch ART (Agile Release Train) around value Created the implementation plan, established success metrics, and communicated upcoming changes Trained and coached engineering teams, product teams, leaders and architects to build and maintain vision, roadmap and backlog to guide the ART Coached to accelerate flow at the levels of agile teams and ART. Established practice of Kanban systems to enable strategy to flow through execution Continued to nurture and grow a flow mindset for relentless flow improvement. Utilized flow metrics alongside competency and outcome metrics to facilitate flow improvements. Used a data driven validation approach to inform and improve the value stream continuously. Facilitated PI Planning and supported PI execution. Ensured routine leadership participation in key improvement activities such as PI Planning preparations, Management Review, ART Sync, System Demos and Inspect & Adapt, problem-solving workshops utilizing root cause analysis, promoted decentralized decision-making to enable knowledge workers to achieve faster flow, while adhering to transparent OKRs, KPIs, and leading indicator measurements along the way Assisted ART manage the PI risks and dependencies. Coordinated impediment removal and escalated problems and risks the teams could not solve independently Assisted the teams establish a DevOps culture and mindset, a Continuous Delivery Pipeline, infrastructure, and built-in quality to practices resulting in accelerated agile delivery while improving the validated learning to shift left Introduced IP iteration activities such as Ideathon, and presenting teams with ongoing AI (Artificial Intelligence) initiatives within CSX to spur innovation and continuing education, resulting in increased employee engagement and reduced burn-out Trained the team of product managers and senior directors in advanced aspects of product management such as creation of innovation in value stream, use of design thinking to achieve customer centricity resulting in creation of desirable, feasible and sustainable products, use of product strategy to set clarity and direction for the ART, develop and evolve short-term roadmaps that result in long- term value Interacted with peers and promoted benefits of lean-agile approach to boost business agility. Shared best practices and emerging success patterns in CoPs and Agile Guilds to benefit other business units. Attended annual SAFe conferences and webinars, and shared learnings in meetups and during 1:1 coaching/mentoring engagements Promoted conversations to shift focus from project-to-product particularly in terms of funding value streams in 2025 capital intake cycleCandidate's Name
427 S Hampton Club Way, St. Augustine, FL 32092 PHONE NUMBER AVAILABLE EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLECyberBahn Federal Solutions, LLC Jan 2023-July 2023 Lean Agile Transformation ConsultantDelivered targeted SAFe training as part of lean-agile transformations to federal contractors and healthcare clients. CVS Health Medicaid Group Coached business, product, and engineering teams during PI, resulting in accelerated business outcomes. Delivered v6.o SAFe for Teams training to teams across business groups Delivered SAFe for Scrum Masters and SAFe POPM training to federal contractors improving their ability to align and deliver better outcomes for client organizations. FIS Global, Jacksonville, FL Aug 2021- Dec 2022Agile PMO Lead / Agile Transformation CoachModern Banking PlatformRoles & Responsibilities:Established Agile PMO (APMO) and led a complex Large Solution SAFe transformation of Modern Banking Platform (MBP) Program. Created transformation roadmap to lead 3 Solution Trains (with 12 ARTs and 80+ scrum/Kanban teams) delivering 20% improvement in quality and flow of value. Fostered Lean-Agile mindset and culture of relentless improvement. Trained and coached change agents to be effective leaders by exemplifying SAFe values and principles and leading by example. Facilitated Value Stream and ART identification workshops to identify operational value streams for US and Global markets. Identified development value streams to launch new ARTs and reorganize older ARTs optimizing flow of value delivery. Trained product/solution managers on customer centricity, empathic design thinking, lean startup principles, capacity planning, and whole product thinking to create viable and sustainable offerings reflecting customer value. Coached product teams to create Solution/Product Vision, improve Capability/Feature Readiness, and prioritize Solution/Program backlogs. Implemented and facilitated Pre-PI Planning, PI Planning and Post-PI Planning events for the solution trains and ARTs. Team participation levels improved to above 80%, achieving better alignment and team commitments. Trained and coached Architects to create architectural vision, ensure sufficient architectural runways, implement capacity allocations leading to reduced technical debt, all leading to sustainable global release of successful US banking platform products. Facilitated ART and Solution Syncs, Inspect & Adapt events as well as problem solving workshops(Root Cause Analysis, 5 Whys), to continuously address risks, impediments and find ways to improve. Facilitated DevSecOps workshops to improve product intake, faster integration and deployment, and lower risk to releases. Reverse engineered Build-Measure-Learn cycle to design the flow to support validated learning and waste/hardship removal. Instilled culture of shared responsibility effecting improved flow time of Features by 20%. Trained multiple scrum teams on writing stories and story-pointing to improve shared learning and shared commitment. Conducted workshops on story-splitting, batch reduction, encouraged pair programming, TDD, BDD, learning T-shaped skills, and team collaboration to avoid mini-waterfalling and achieve relentless improvement. Standardized scalable Definition of Done Liaised with LACE and launched Communities of Practice (CoPs) for STE/RTEs, Teams, and Scrum Masters. Established bi-weekly Lean Coffee sessions to coach on top-of-mind issues. Helped refine team, ART, and Solution ceremonies to foster improved alignment, transparency, Quality, and better PI execution.Candidate's Name
427 S Hampton Club Way, St. Augustine, FL 32092 PHONE NUMBER AVAILABLE EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLE Gathered and distributed Agile metrics & measures including business agility, process and flow times, cumulative flow diagrams (CFD), WSJF, Cost of Delay, Business Value calculations, Feature and Program Predictability Measures and Minimum Viable Product. Coached teams on tracking leading indicators to make timely course corrections. Identified Epic Owners and coached them to write Epic statement and Lean-Business cases. Collaborated with LACE to prepare for implementing Lean Portfolio Management. Trained Epic Owners on creating Epic Hypothesis Statements, defining MVPs, and developing Lean Business Cases Trained over 1,000 team members in SAFe courses with more than 60% achieving certifications. Overall training and coaching had led to one single empowered MBP team, taking ownership of the mission, learning, and growing continuously to harness the power of the lean agile framework. FIS Global, Jacksonville, FL Aug 2020- Aug 2021Enterprise Program Manager / Agile CoachCoreFusion (part of MBP)Roles & Responsibilities: Managed program to govern intake, prioritization and decisioning of work to maximize value flow. Advocated shift from project to product centric model. Monitored budgeting guardrails to govern funding of work. Created and maintained program roadmap. Advanced best practices, including change management, risk management, executive reporting. Responsible for forecasting and resource planning for current $11M budget and change controls. Led $2M initiative to establish Acceptance Zone for improving solution delivery in terms of speed and quality for implementation teams to meet contractual Go Live dates on time. Standardized program metrics, objectives, and key results (OKRs), while advocating for inclusion of value metrics Identified project and process gaps, forged urgency for change and subsequent decision to adopt SAFe Partnered with LACE (Lean Center of Excellence) to train executives and change agents in preparation of launching SAFe transformation. Facilitated mergers and creation of the new $45M Modern Banking Platform (MBP) Established Agile PMO to transform MBP and accelerate lean-agile practices. Security Finance Corp, Spartanburg, SCNov 2019 to May 2020Agile Coach/Senior Project ManagerRoles & Responsibilities: Recovered a distressed Active/Active Data Center project to deliver DR/BC for an operation serving 5,000+ users over 1000+ branch locations in US and Mexico Led the team in creating the modified design of data center using VMware, Cisco UCS platform, Pure flash storage, Hitachi NAS, Rubrik backup etc. Transformed the team from waterfall methodology to Agile Scrum framework utilizing Jira software. Led the team as a Scrum Master, communications, change, risk, governance, implementation, quality of the deliverables, and adherence to process. Identified and developed key vendors to provide critical Storage professional services. Worked with Legal to create formal SoW Developed project metrics and set up project boards to report progress to all stakeholders. Coached and developed team members to embrace agile framework and improved sprint performance and team velocity. Completed the $2 Million project Phase 1 in four months. Candidate's Name
427 S Hampton Club Way, St. Augustine, FL 32092 PHONE NUMBER AVAILABLE EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEAdditionally, Identified gaps in agile practices across multiple application development projects. Redesigned workflows, dashboard metrics and standardized Jira tools to synchronize cadence and system demos Partnered with DevOps to accelerate and operationalize product deliveries. Designed the process for aligning business vision and approved business initiatives from Portfolio to decomposed features at Program backlogs. Identified new Jira compliant tools (BigPicture, etc.) to effectively plan roadmaps, identify cross-team dependencies and program risks. Initiated the process of mapping business value to business objectives, facilitated prioritization and focused on delivering business value with improved predictability. Implemented program-level ceremonies to facilitate resolution of dependencies, impediments, and risks As SME coached Agile Teams, Scrum Masters, Product Owners, and Leadership in relentless improvement of value delivery. Developed content for executive workshops and training to change agents for leading company-wide SAFe adoption.NetAge, Inc, Jacksonville, FLAug 1995 to Nov 2019Co-founder/ Senior Project ManagerRoles & Responsibilities: Provided business acumen and technical insight to develop new products and service offerings. Combined PM & BA skills to lead critical projects of strategic importance to NetAge Managed project scope, schedule, resources, communication, change, risk, governance, implementation, quality of the deliverables, and adherence to process. Led multiple projects with a team of 12 NetAge resources in US, Canada and Chennai, India with project budgets in range of $500K - $2M, Medium Complexity Coached junior PMs in agile and waterfall methodologies Completed 95% of projects on schedule and under budget Often played the roles of Business Owner, Product Owner and Scrum Master to guide teams Detailed below are Gurus significant achievements at select client engagements: Leading Response, Tampa, FLNov 2018 to October 2019Senior Project Manager/Scrum MasterRoles & Responsibilities: Led the team to architect security infrastructure of layered integrated defenses; protect company operations and critical business assets from cyber security threats. Developed design of security infrastructure to mitigate threats. Coached teams on Scrum and Kanban practices to improve quality and delivery. Managed project scope, schedule, resources, communication, change, risk, governance, implementation, quality of the deliverables, and adherence to process. Reduction of security exposure has improved mobile employee productivity by 20%; secured new business acquisitions that resulted in 30% revenue growth. Legal Services of North Florida, Tallahassee, FLAug 2017 to Oct2018Senior Project Manager/Scrum MasterCandidate's Name
427 S Hampton Club Way, St. Augustine, FL 32092 PHONE NUMBER AVAILABLE EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLERoles & Responsibilities: Managed custom software development to integrate Finesse and Jabber apps with LegalServer CRM Led the team to deliver business transformation and process improvement in areas of client intake and employee productivity. Coached teams on Scrum and Kanban practices to improve quality and delivery. Managed project scope, schedule, communications, and risk Reviewed Business Requirements Functional Design, and Requirement Traceability Matrix Streamlined customer care and improved client intake by 15% Developed design of Collaboration and network infrastructure Florida Rural Legal Services, Lakeland, FLNov 2016 to Aug 2017Senior Project Manager/Scrum MasterRoles & Responsibilities: Led the team to deliver business transformation and process improvement in areas of client intake and employee productivity. Coached teams on Scrum and Kanban practices to improve quality and delivery. Managed project scope, schedule, communications, and risk Managed custom software for Finesse SMS Messaging, Legal Server CRM integration. Streamlined customer care and improved client intake by 20% Developed design of network and security infrastructure Professional Plumbing Group, South CarolinaDec 2015 to Nov 2016Senior Project Manager/Scrum MasterRoles & Responsibilities: Led the team to modernize manufacturing, distribution centers, nationwide sales & customer care centers. Developed design of Collaboration, iWAN and Security infrastructure Coached teams on Scrum and Kanban practices to improve quality and delivery Delivered Change Management, communications management, and risk management. Managed cost and schedule variances Managed application integration of Calabrio Call Center QM with Cisco Customer Care platform Improved revenues by 23% and customer retention by 15% SC Public Charter School District South CarolinaJuly 2015 Dec 2015 Senior Project Manager Provided technology leadership and aligned technology to support the organization goals. Facilitated sessions to collect requirements, documented requirements, and developed design documents. Delivered innovative communication platform for distance learning of school executives from 40+ locations around the State of South Carolina Led project planning and Management; Oversee management of all activities against the Project Work Plan Delivered the project on schedule with ROI of just 7 months. Candidate's Name
427 S Hampton Club Way, St. Augustine, FL 32092 PHONE NUMBER AVAILABLE EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEMeridian Behavioral Healthcare (Florida)July 2014 - July 2015, Senior project manager Provided leadership oversight and Project management for a multiphase Communication and Customer Care platform unifying operations in 15+ locations in FL utilizing dual data centers with optimum HA and high network and cyber security. Project Scope Management, Schedule Management, communications management, and risk management Quantitative and Qualitative Analysis of Cost and schedule variances Review requirements, and Functional Design Documents Corporate One FCU - formerly Southeast Corporate FCU (Florida) March 2012 Mar 2013 Senior project manager Provided leadership oversight and Project management for a multiphase Communication and Customer Care platform unifying operations in FL and OH utilizing dual data centers with optimum HA and high network and cyber security. Project Scope Management, Schedule Management, communications management, and risk management Quantitative and Qualitative Analysis of Cost and schedule variances Review requirements, and Functional Design Documents Managed application integration of Calabrio Call Center Quality Management with Cisco Customer Care platform to consolidate the merger of two companies and reduced time to resolve customer support incidents by 35%The Orthopedic Institute (Florida), Feb 2010 March 2012 - Senior Project Manager Managed Project for a multiphase Communication and Customer Care platform unifying operations in 10+ locations in FL utilizing dual data centers with optimum HA and high network and cyber security. Project Scope Management, Schedule Management, communications management, and risk management Quantitative and Qualitative Analysis of Cost and schedule variances Review requirements, and Functional Design Documents Clay Electric Co-Op Inc. (Florida),Sept 2008 - Dec 2009 - Senior project manager Managed project to upgrade the networking, switching, security and computing infrastructure covering the 5 locations in FL Overall performance and downtime as well as applications response improved by more than 50% Florida Department of Health, FLAug 2006 July 2008 Senior Project Engineer Provided technology leadership and aligned technology to support the organization goals of health departments in Clay & Volusia counties. Facilitated sessions to collect and document requirements and developed design documents. Delivered a major Cisco Unified Communications, Customer Care, QM project on schedule. |
