| Candidate Information | | Title | Customer Service Construction Manager | | Target Location | US-PA-Belle Vernon | | Phone | Available with paid plan |
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Click here or scroll down to respond to this candidate1608 Rostraver RoadRostraver Township, PA Street Address
PHONE NUMBER AVAILABLEPROFILEI am an energetic service professional that brings in a solid background in service environments and IT with an exceptional attention to detail. I can preserve and boost company revenue with my investigative skills, my ability to manage calls eectively and empathy towards complaints. I have over 15 years experience in assisting and troubleshooting over many dierent scopes of support. I am looking for a position I can excel at to make my true talent shine.I choose to work remotely because that best suits my ability.EXPERIENCENOC Technician 1, American Tower, Cary, NC- RemoteFEBRUARY 2024 CURRENT* I work with installers and technicians to install T-Mobile-American Tower shared generators on sites.* I remote access and test startups on generators, transfer switches and POE systems that are in development and move them to ready status or troubleshoot if we cannot proceed.* I use software programs Radix, Siterra and Salesforce for case and ticket creation and use Putty and GenLink for coding and remote startup of systems.* Report pass or fail and all details of testing to Construction Manager on a site by site basis.* Contract ends August 23, 2024NOC Operator, Crown Castle, Canonsburg, Pa- RemoteMARCH 2023 CURRENTI work with technicians and contractors to perform lighting inspections and test lighting system updates to conrm if they need to be escalated or can be closed.I log in and out technicians to sites while retrieving their information and advising them on the proper procedures and notices involving the property. I also record hot work, incidents and Migratory bird tickets to keep the staff up to date.I offer customer service to the land owners and assist with the problems they are experiencing. I try to reach out to the right operations member to make sure the issue is resolved quickly and efficiently.I assist in the troubleshooting of emails that are sent to different box locations and either resolve or distribute to the proper channels.Customer Experience Associate, Waste Management, Coraopolis, Pa-RemoteNOVEMBER 2021 NOVEMBER 2022I looked for additional ways to expand customer service by offering alternatives to the issues they were experiencing and forwarding to right department for issue resolution.I asked customers questions to determine, verify and solve common problems.I drafted and sent electronic information to customers regarding billing information and plans we had available.I resolved customers' issues related to cancellations, late pickups and rescheduling and billing discrepancies to encourage good customer relationships.My Time Support Agent, Network Solutions, Newfold Inc, Drums, Pa-RemoteAPRIL 2010 NOVEMBER 2021 Network solutions, bought by Web.com, bought by Newfold Incorporated
I started as a domain technician and was able to diagnose all issues withDomain name servers and Advanced Domain name servers. I was then moved into the sales team because I had customers that wantedto work with me only and I continued their support until another team wasdeveloped that took over my customer base. I was then moved to the MyTime Support team as an email tech/agent andwould troubleshoot the customers issues if it was Outlook, Thunderbird orMacmail. I would remote access in and fix it to the best of my ability. I recommended strategies to improve technical operations and meetsystem-wide technology goals If it was out of scope, I would either create a ticket or get them to a tier 3 technician.Call Supervisor, MTM Marketing, Wilkes-Barre, PaMARCH 2009 APRIL 2011 I worked in management, scored all sales in excel and calculated thepercentage of incentive per sales person, set up all paychecks, supervised allcalls and confirmed sales I set staffing schedules, administered payroll, and coordinated equipmentmaintenance I monitored numerous employee activities and assigned tasks to coverdemands I improved team performance by providing direction and hands-on support.Website Editor, SpeedTV.com, Wilkes-Barre, PaFEBRUARY 2002 FEBRUARY 2009I was one of three that edited and maintained the Speedtv.com website.Added reporters reports online with in the deadline every race weekend and added stories and interviews during the week.I updated scores and points for the website.Read and checked for errors and signed off for supervisor.I addressed accuracy, consistency, and appropriateness of digital materials.I researched topics in-depth using digital, physical, and in-person resources to supplement text and also edited authors' rst drafts, suggested additional content updates, and returned works.EDUCATIONAssociate of Arts, Burlington College, Burlington, VTAUGUST 1989 - JUNE 1991Audio Technology Degree, Connecticut School of Broadcasting, Cherry Hill, NJJANUARY 1994- MAY 1996SKILLSHTMLKentrox SystemsITL SystemsMicrosoft OfficeMicrosoft Office WordMASNetwork OperationsMicrosoft ExcelMicrosoft TeamsComputer SkillsData EntryData AnalysisMicrosoft PowerPointAdobe PhotoshopProblem SolvingAbility to Work Under PressureCritical thinking and problem solvingCreativityAdaptabilityCommunicationTeamworkEffective Time Management Ability toMultitaskExcellent Customer Service SkillsNicole Crock |
