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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLESKILLS- Pleasant professional personality- Dedicated to extraordinary customer satisfaction and service- Proficient at multi-tasking, prioritizing tasks, and flexible in prioritizing and completing tasks- Self-motivated highly organized- Excellent written, verbal, interpersonal, and communications skills- Organized and able to work steadily under pressure- Skilled to assess situations and solve problems independently- Works well as a strong team player- Experience work with the Microsoft Office SuiteWORK EXPERIENCEWells Fargo Lockbox Specialist January 2020 Currently Employed Completes audit control logs, reports and communications timely and accurately, following all policies, regulations and procedures Adheres consistently to all Lockbox risk controls and immediately advise of any discrepancies regardless of assumed impact Complies with all regulatory requirements and ensure proper handling of all Healthcare and Protected Health Information Accelerates the receipt and processing of client documents, Prepares and process payments for clearing in line with standard bank operating procedures Process information for clients according to specified procedures and instructions Operates imaging equipment to accurately capture and process payments and documents. Remained knowledgeable of how my job performance impacts customers and businesses Wave Broadband Customer Care Advocate February 2019 January 2020 Answered inbound calls and interacted with customers to assist with a variety of inquiries and issues, including correcting errors and discrepancies on customers accounts as necessary. Facilitated successful outcomes of customer inquiries, up to and including escalation Built professional rapport with customers by actively listening to understanding their concerns/comments Explained billing cycles, processes, and prorates effectively to ensure that customers understand billed statements. Prepared work orders when required, and ensured appropriate procedures were followed. Used tools and systems to accurately troubleshoot technical issues/concerns for the customer. Demonstrated strong ability to analyze and solve problems and maintain composure in stressful situations Provided clear and eloquent verbal and written communication Consistently met and exceeded established goals and performance metrics. Chipotle Restaurant Team Member September 2018 February 2019 Managed production to comply with management guidelines to enhance revenues and profits Worked with management to resolve customer issues as they arise Performed all cooking/kitchen duties in a timely and efficient manner Prepared food for banquets and catered events Prepared food and following food safety guidelines at all times Assisted with storing merchandise and supplies after deliveries Maintained regular satisfaction, cleanliness and quality at all times Symetra via RICOH Mailroom Representative July 2017 October 2017 Provided superior customer service while assisting office patrons Accurately processed and distributed incoming and outgoing mail by department and to individual employees Handled and secured highly sensitive and confidential documents Efficiently prepared and arranged pickup of letters and packages for delivery for appropriate carriers Managed inventory of shipping suppliesETCC for WSDOT - Customer Service Representative - Seattle, WA - October 2016 - April 2017 Research and resolve customer issues. Troubleshoot situations accurately, quickly and efficiently for customers Complete daily task in compliance with established policies and procedures. Able to develop and maintain good working relationships across functional groups Ability to effectively review team process documentation and provide knowledgeable feedback Assist customers with new-account enrollments, payments, inquiries, and toll bill-related questions over the phone Capable of identifying appropriate prioritization of multiple work effort demands and effectively manage time Documented and quickly referenced information and knowledge provided by internal resourcesEDUCATIONLincoln Senior High School East St. Louis, IllinoisGraduated June 1998 |
