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Customer Service SpecialistPhoenixville, PA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLSA seasoned customer service professional with a talent for communicating clearly and concisely, and tailoring responses to meet diverse customer needs. Expert in managing and resolving customer inquiries via phone, email, and live chat, and delivering a positive customer experience with a focus on empathy and professionalism.EXPERIENCEDoorDash, Remote - Delivery DriverMAY 2019 - MAY 2023Promptly pickup and deliver food to customers.Resolve any issues regarding payments, account questions, and driver issues.Handle restaurant and customer interactions with respect and professionalism.Omni Interactions Inc., Remote - Customer Service Specialist (Contract)NOVEMBER 2020 - APRIL 2023Delivered exceptional service to a diverse customer base, addressing inquiries, resolving issues, and providing product information in a timely and professional manner.Efficiently managed high-volume inbound and outbound calls, emails, and live chat interactions while maintaining high levels of accuracy and customer satisfaction.Utilized CRM software to track customer interactions, manage service requests, and update account information, contributing to a streamlined and organized support process.Target, King of Prussia, PA - Customer Service Team MemberOCTOBER 2018 - MAY 2019Managed transactions with customers.Scanned goods and ensured pricing was accurate.Resolved customer complaints, guided them, and provided relevant information as needed.Provided a positive customer experience with friendly and courteous service.Primark, Willow Grove, PA - Retail Sales AssociateMAY 2018 - SEPTEMBER 2018Scanned goods and ensured pricing was accurate.Resolved customer complaints, guided them, and provided relevant information as needed.Provided a positive customer experience with friendly and courteous service.Stocked and maintained apparel.Kelly Services, King of Prussia, PA - Pharmaceutical Production (Contract)JUNE 2017 - NOVEMBER 2017Packaged medications via machine.Cleaned product room and tools in a timely manner.Assisted with data entry and organization of files.EDUCATIONNorristown Area High School, Norristown, PA - DiplomaUniversity Of Phoenix, Online - 8 months completed towards Accounting BA