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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE: PHONE NUMBER AVAILABLEService Desk Manager - NATosca Apr Street Address - PresentService Desk Manager in a hybrid environment. Delegate and monitor specific service desk responsibilities to team members to ensure that client inquiries are promptly attended to. Review all client complaints, rectify issues, and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions.SKILLSOn-Premises Active Directory, Azure, Azure AD, Azure Endpoint ManagerOffice 365, SharePoint and Teams administratorServiceDesk\ManageEngine Desktop 10 administration, asset managementDynamics 365, Procurement, and InvoicingIntune Auto Pilot Deployment and Package buildingReporting of KPIs, SLAs and trends.Application License Purchase, Support and AdministrationIT Support\Migration SpecialistVerint Jul 2019 - Jan 2020Upgrade Operating Systems and migrate user data from Win7 to Win10 for EOLproject. Image and replace various laptops and desktops..SkillsActive Directory ServicesSCCM Software CenterDruva Backup and RecoveryServiceNow Ticket management and incident escalation.Windows and MAC supportSenior System AdministratorBeavEx Inc. Jul 2017 - Jul 2019Tier III, 24\7 as well as on-call support per request from various locations throughout the US. Install and configure systems that support Beavex infrastructure and Asset Management applications.SkillsEDI support and AdministrationCXT Logistics and RoutingActive Directory Services, ADAudit Plus, and Active Directory Admin CenterHyper-V, XenCenter v6.5 and Virtual Machine ManagerTier 1 Network Support (VELO, SD-WAN, routers and switches)Imaging, deployment, and Asset managementDynamics GPTechnical Server ConsultantHewlett Packard Enterprise Feb 2017 - Jul 2017Member of Mission Critical team providing Level I & II support and troubleshooting for HP Enterprise Services customers Server environment which includes hardware break fix support on all HPE ProLiant rack (DL), tower (ML) and BladeSystem solutions. Troubleshooting server hardware and diagnosing issues using HPE system tools such as HP OneView, as well as on-system management tools used to prepare a ProLiant system for deployment such as iLO, and Intelligent Provisioning.SkillsHPE server support for all HPE Server platforms.Windows Server 2003 2012 R2,Red Hat, Linux and VMWare ESXi hosts.Salesforce Ticket management, part ordering and onsite CE deploymentSystems AdministratorAPL Logistics Sep 2014 - Dec 2016Front-line support for all WAN/LAN connectivity including but not limited to, Desktop\laptop hardware support, iPhone support, Server Support and maintenance, switching equipment, Wi-Fi infrastructure, cabling infrastructure, Audio Video infrastructure, and daily user support for all sites located in the GA, DC and NJ area. Managing and supporting implementation projects falling under the scope of the region for Liner and Logistics.SkillsLAN\WAN Support and troubleshooting.Lansweeper, Wireshark and Angry IPScanner.ServiceNow ticketing and change managementSAP Finance and SAP CRM.24/7 On-call support responsibilities.IT Support SupervisorNYK Logistics and Mega Carrier - Nov 2004 - Aug 2014Manage and Support all IT functions in various locations including NJ, East Canada, Jacksonville, Houston, Boise, Cordova and Chicago.SklillsRemedy and HP Service Desk.Server maintenance, patches and upgrades.BrightStore Arc Serve BackupLotus Notes Administrator Domino Admin 6.5CITIRX user administration and support inXenApp 6.5 environment using in house interface OSCAR.SmartFilter v4.0Tech Services SupervisorBEST BUY RETAILER - Sept 2001 Oct 2005Scheduling, staff training, and overall department managementCustomer support, training, and problem resolutionMAC and Windows PCsComputer Sales Specialist in Smyrna, Ga location. 11/12 - 11/13CORE COMPETENCIESExcellent Communication and Interpersonal SkillsAbility to Manage Multiple projects.Analytical ThinkingExcellent Client ServiceContinuous EducationFostering TeamworkEmotional IntelligenceProcesses Definition & ImprovementPersonal Credibility and Ethics |
