Candidate Information Name Available: Register for Free Title Customer Service Program Management Target Location US-OR-Portland Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Customer Service Benefits Specialist Kelso, WA Customer Service Specialist Portland, OR Customer Service United States Portland, OR Customer Service Sales Representative Portland, OR Customer Service Call Center Salem, OR Customer Service Real Estate Monmouth, OR Burger King Customer Service Vancouver, WA

Candidate's Name , MHAEMAIL AVAILABLE PHONE NUMBER AVAILABLE LinkedInSUMMARY OF PUBLIC HEALTH PROFESSIONALResults-driven administrative professional with a wealth of experience in project and program management, business operations, and budgeting within the US Healthcare System. Proven expertise in orchestrating marketing and outreach initiatives, executing strategic program management, and fostering diverse relationships. Adept at providing exemplary customer service, managing accounts, and engaging stakeholders and vendors effectively. Skilled in applied data analysis and risk assessment to drive informed decision-making and achieve organizational objectives. Passionate about leveraging these skills to advance access to healthcare for all communities.Health Plan Operations Project Management Leadership Development Risk ManagementStrategic Business Initiatives Organizational Alignment Budget Management Communication CAREER HIGHLIGHTSPROFESSIONAL EXPERIENCEProject Manager/Business Operations Analyst (18-Month Contract) Virtual - Portland, OR Portland Public Schools September 2022 - June 2024 Spearheaded large-scale, complex projects by meticulously tracking and generating reports on project progress, tasks, resources, and timelines. Led departmental operations, serving as a central knowledge resource, and providing strategic updates to support the implementation of projects and programs centered on racial equity initiatives. Directed comprehensive evaluations and spearheaded the development of programs, plans, processes, systems, and procedures to align with organizational goals. Provided strategic oversight for program operations and administration, including analysis, monitoring, implementation, and the development of both short- and long-term projects, policies, and objectives. Managed an $8 million grant and proactively identified opportunities for program enhancement, expansion, or redirection, driving improvements in operational processes and procedures. Ensured rigorous compliance with newly established activities, operations, policies, and procedures through diligent monitoring and documentation. Identified opportunities for the improvement, expansion, and re-direction of five professional development programs, projects, operational processes, procedures, and marketing strategies. Led logistics and operations for over 24 professional learning events annually, with attendance of up to 800 participants. Collaborated with eight internal departments and external companies to ensure seamless event execution. Developed and managed vendor relationships through strategic operational and financial planning designed to monitor and enhance performance. Supported stakeholder communication and management by reviewing performance levels, negotiating contracts, and ensuring adherence to service-level agreements across multiple pathway programs. Operations Coordinator Hybrid - Portland, OROregon Latino Health Coalition February 2021 September 2022 Acted as a key liaison between the OLHC Team, Executive Director, and OLHC Board of Directors. Cultivated successful contractual partnerships by building strong relationships, delivering excellent customer service, solving complex problems, and consistently achieving organizational goals. Developed and managed OLHCs project and financial management systems, producing comprehensive accounting statements, booking reports, and fiscal updates for partners, stakeholders, and donors. Ensured accurate and timely financial reporting to support strategic decision-making. Supervised critical human resource functions, including payroll and benefits administration, recruitment, hiring, and staff onboarding/re-onboarding. Collaborated with the Executive Director to develop business procedures, ensure compliance, and foster a positive culture and morale. Oversaw multiple program grants, contracts, and reporting schedules, ensuring that deliverables were met and aligned with strategic business objectives. Maintained rigorous compliance with all grant and contract requirements. Served as the primary contact for fiscal communications with contracted accountants and contractors, ensuring clear and consistent financial reporting and compliance. ADDITIONAL EXPERIENCECase Manager (Contract), Genentech, Portland, OR August 2019 - February 2021 Contact Tracer, Marion County Health & Human Services, Salem, OR July 2020 - October 2020 Direct Care Professional, Cooper Hollow Residential Services, McMinnville, OR March 2016 - July 2017 Program Coordinator, Linfield University, McMinnville, OR March 2016 - May 2019 EDUCATIONMaster of Healthcare Administration, Healthcare Management & Leadership, Pacific University, Hillsboro, OR 2021 Bachelor of Science, Health Education & Spanish, Linfield University, McMinnville, OR 2019 SOFTWARECIMs MMIS GSuite PayCom Primepay ADP Peoplesoft Salesforce Smartsheets References available upon request.