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Irving, Tx Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLESKILLSBilingual: English and SwahiliContent moderationRisk & ComplianceTrust & SafetyProblem SolverTerms of ServiceTime ManagerEmpathetic/ComforterCustomer ExperienceOrganizerExcellent Listener and LearnerKnowledgeable in Computer Software and Properties: Windows, Outlook, Office, Bank systemetc.WORK EXPERIENCEAssociate BankerJPMorgan Chase - Chicago, Illinois March. 2022 to April 2024.I play a critical role in our branches by being at the forefront of delivering exceptional customer experiencesAuthenticate, validate and confirm Customer identity.Helping customers with everyday transactions: Account maintenance, Ordering; checks, International currencies, New bank cards, Depositing & withdrawing funds or checks, Transferring funds, Helping restore or reset account Login information, Scheduling appointments, checking clients in upon arrival, Account closingetc.Forming long-lasting, meaningful relationships with our clients.Managed and balanced drawer of approximately $25,000 per shift.Payroll managerValve Software Corporation Dallas, TX Aug. 2019 to Apr. 2020Printed payroll checks and labels; reviewed them for accuracyPrepared envelopes and verified mailing addressesEnsured payroll checks were mailed on timeSecurity OfficerU.S. Security Associates Dallas, TX Jan. 2018- Aug. 2019Responsible for the safety and security of assigned facilitiesReported suspicious, unsafe, or criminal acts at or near assigned postsCashierBraums Ice Cream and Dairy Store Dallas, TX Mar. 2016 to Dec. 2017Greeted customers as they arrivedListened closely while taking customers ordersEnsured customers received what was asked for and offered further assistanceManaged and balanced drawer of approx. $4500 per shiftEDUCATION & CERTIFICATESBankWork$ Financial Careers Training Program Graduate Mar. 2022Association House of Chicago Chicago, ILUniversal Banker Certificate Feb. 2022American Bankers AssociationSecurity Guard LicensePrivate Security Dallas, TXHigh School DiplomaBerkner High School - Dallas, TX |