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Title Front Desk Customer Experience
Target Location US-FL-Pensacola
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Pensacola, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEConfident logistics, supply professional with 10 years of military experience and 16 years of excellentcustomer experience, strong communication skills, leadership qualities and food safety. Highly self-motivated individual capable of working under pressure, in a team setting, or alone.Organized and detail-oriented to ensure management of equipment and inventory, shipment schedules,and routes are met.Work ExperienceManagerTropical Smoothie-Destin, FLAugust 2023 to August 2024 Recruits, interviews, hires, and trains new Crew Members to ensure the caf is staffed at the appropriatelevel. Delegate daily functions of the caf including prepping products, making food and smoothies, servingcustomers, and completing daily and weekly cleaning duties. Coach Assistant Managers/Team Leaders and staff during each shift to ensure brand standards areupheld. Ensure hospitality, quality control, and speed of service is priority.Night Auditor/Front Desk ClerkThe Breakers Hotel and Resort-Destin, FLApril 2024 to June 2024 Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance withcompany policies Managed front desk operations during overnight shifts, including guest check-ins and check-outs Maintained accurate records of room occupancy, rates, and reservations using hotel managementsoftwareHousekeeping SupervisorDream team LLC-Destin, FLJanuary 2023 to April 2024 Supervised a team of 30 housekeeping staff, ensuring cleanliness and orderliness in all guest roomsand public areas Trained new housekeeping staff on proper cleaning techniques, safety protocols, and customer serviceskills Developed work schedules for the housekeeping team, optimizing staffing levels to meet operationalneeds while controlling labor costs Conducted regular inspections of guest rooms to ensure adherence to cleanliness standards andpromptly addressed any issues or deficiencies Collaborated with other departments such as front desk and maintenance to coordinate guest requests,repairs, and room readinessUnit Supply SpecialistsU.S.A. 188th Infantry BN-Fort Stewart, GAFebruary 2016 to February 2024 Supervises and performs duties involving request, receipt, storage, issue, accountability andpreservation of individual, organizational, installation and expendable supplies and equipment.Responsibilities include but were not limited to: Served as the Battalion Property Book Clerk and managed equipment, inventory, accountability for400+ Soldiers. Responsible for 50-100 military vehicles for the property book battalion level. Operated, maintained, and conducted preventive maintenance check services (PMCS) for heavy militaryequipment including LMTV, Humvee and generators. Posted, processed, and maintained supply records, requisitions, hand receipts, and propertyaccountability records using GCSS-Army. Scheduled and performed preventive and organizational maintenance on equipment and weapons. Conducted inventory audits with 100% accuracy following company procedures.Delivery Door Dash DriverDoor Dash-Cleveland, OHNovember 2021 to December 2023 Delivered packages and goods to customers in a timely and efficient manner Maintained accurate records of deliveries, including time of delivery and any special instructions Adhered to all traffic laws and regulations while operating company vehicles Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfactionWarehouse, Sales, Fleet, Content ManagerSERVPRO - Restoration Personnel, Inc.-Fort Walton Beach, FLDecember 2022 to April 2023 Communicate clear expectations to restoration technicians & customers. While supervising theiractivities. Identify safety hazards, communicate, and establish control measures to ensure the safety of occupantsand workers. Follow and oversee safe work practices and adherence to safety and risk managementguidelines at all times. Control labor and consumable usage on assigned projects. Manage assets by protecting and usingequipment and materials properly (via iPad.)General ManagerChipotle Mexican Grill-Schoolcraft, MIJune 2014 to June 2022 Maintained and organized inventory within OSHA standards. Oversaw all aspects of restaurant operations, including staff management, customer service, andfinancial performance Implemented cost-saving measures that resulted in a 68% reduction in operational expenses Led a team of 23 employees, providing training, guidance, and support to ensure high-quality servicedeliveryAssistant DirectorPro Connections-Lakewood, OHDecember 2017 to June 2020 Responsible for a team of 25 sales representatives, providing guidance and support to achieve monthlyand quarterly sales targets Collaborated with marketing department to create promotional materials and door to door campaignstargeting corporate clients, resulting in an increase of 87% in group bookings Implemented a customer relationship management (CRM) system to track leads, manage clientinformation, and streamline communication within the team via iPad.EducationCertificate in LogisticsChallen Hall 92Y LYD - Fort Lee, VAApril 2016 to February 2024Certificate in Warehouse SafetyServpro University - Fort Walton Beach, FLDecember 2022 to May 2023Certificate in RestorationServpro University - Fort Walton Beach, FLDecember 2022 to May 2023Bachelor's degree in Criminal JusticeWestern Michigan University - Detroit, MIJanuary 2014 to December 2014Skills Accounting Quality control OSHA Organizational skills Team Management Supply chain management Mold Remediation Shipping and Receiving Project Management Driving Water Damage Restoration Restoration industry experience Communication skills Content management Sales Cleaning Payroll Logistics Door-to-door Supply chain Management

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