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Click here or scroll down to respond to this candidateCandidate's Name
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Contact: PHONE NUMBER AVAILABLE EMAIL AVAILABLE, EMAIL AVAILABLEValue Offered10 years of combined management experience. Have a proven record of sales excellence. Have had a vast array of work experiences and have developed and implemented employee training and development programs to ensure success. Value customer service and a client centered approach to business.Achievement HighlightsBest Sellers Club 61 Revenue Generating Units for the 1st Quarter 2014 and 4th Quarter 2013Win Big Event Orlando Florida, recognized as a Top performer in Revenue Generating units for the fourth Quarter at an employee sponsored event in Orlando Florida WIN BIGRanked 2nd for number of certified pre-owned sales in USA in 2006, and 6th in 2007Master Sales Consultant 2005, 2006, 2007,2008Prestige Winner 2006CareerProgressionUnited Health Group/ Sr. Clinical Coordinator Operations MNGT11/2016 to current 08/2017Solves Customer claims and educate them on benefits, claims reprocessAnd looking for accuracy and any errors and corrections, connections of theDots in all departments, behavioral, chronic illnesses, and general sickness.Work in conjunction with RN to determine the best steps to be taken byMembers for their wellbeing, work with billing questions and makeCorrection as needed. Actively follow up customers needs to get resolveIn all departments, work in conjunction with HR direct and shortTerm disability administration to help members in those aspects,Hand holding to get members issues resolved and Customer service.Comcast Cable Corporation/Customer account Executive Loyalty09/2012 to 10/2016Elicits and records customer information and inquiries, followingprompts from a computerized system.Saves and retains Comcast customers by identifying reasons for request to disconnect and overcoming concerns in an effort to retain customers.Develops and maintains up-to-date knowledge of the Companys products,programming, and marketing campaigns in order to effectively sell newor upgraded services. Resolves customer complaints/concerns through active listening, empathy, and professionalism.Demonstrates ability to establish and maintain effective relationships with customers.Aligns product and feature benefits, and pricing, to the need of thecustomer, Promotes, recommends, and sells the value of Comcast products andservices based on a logical relationship to the customers needs andinterests.Works in a fast-paced environment to achieve metrics goals without compromising customer experience and services.Logistics Analyst/phone call center Temporary agencyAerotek/CH Robinson Temporary Agency, Eden Prairie MN 03/2011 to 04/2012Update trailer locations and monitor dock and trailer availability through CHR web tools.Central point of contact for trailer updates and locations from PDC personnel.Work with CHRW web tools to create orders.Track and Trace loads and notify appropriate teams of any late/missing loads.Exception management for any carrier/trailer issues.Generate proactive communications and solutions with carriers in areas of concern.Responsible for managing and reporting daily load reports.Assistant ManagerJiffy Lube, Edina MN 07/2010 / to 03/2011Hire and train new employees as well as discipline when neededKeep a running inventory of all supplies and order as necessaryWork with distributors on items for retail sale at locations, price compliance, promotion selling and product merchandising, resulting in incremental sales volumeGeneral maintenance and cleanliness of storeManage and ensure accuracy of all monetary transactions, basic accounting for daily activities- Create and manage excel spreadsheets of inventory and forecast supply and demand based on observed trendsCO-ManagerSpeedway Super America, MN Division 01/2009- 01/2010All aspects of convenience /retail store management / Customer ServiceManage all aspects of convenient store/Gas station, inventory, staff, customer serviceHire and train new employees as well as discipline when neededKeep a running inventory of all supplies and order as necessaryWork with distributors on items for retail sale at locations, price compliance, promotion selling and product merchandising, resulting in incremental sales volume.General maintenance and cleanliness of StoreManage and ensure accuracy of all monetary transactions, basic accounting for daily activities- Create and manage excel spreadsheets of inventory and forecast supply and demand based on observed trendsSales ConsultantBorton Volvo, Golden Valley MN 4/2008-12/2008Ensure customer satisfaction throughout sales processMaintain relationships after sales and follow with client for service of vehiclesGenerate and develop leads for Internet sales, phone sales, and in person inquiresInternet Sales ManagerDon Beyer Volvo, Falls Church, VA 7/2005-4/2008Generate and develop leads for Internet salesManage customer enquires on-line and ensure rapid responses to customer interestMaintain relationships with clienteleTrack on hand inventory and appraise incoming inventoryEnsure customer satisfaction throughout sales processMaintain relationships after sales and follow with client for service of vehiclesRestaurant ManagerSpy City Caf / Zola, Washington D.C. 4/2004-7/2005Manage all aspects of restaurant, inventory, staff, customer serviceHire and train new employees as well as discipline when neededKeep a running inventory of all supplies and order as necessaryWork with distributors on items for retail sale at locationsGeneral maintenance and cleanliness of restaurantManage and ensure accuracy of all monetary transactions, basic accounting for daily activities- Create and manage excel spreadsheets of inventory and forecast supply and demand based on observed trendsSupervisorFederal Valet Car Parking Inc., Washington D.C. 2002-12/2004Ensure in smooth running of all daily activitiesServe as a liaison between employees and ManagementSchedule and train employeesWork with clientele and ensure customer satisfactionProject ManagerUnited Nations, New York, NY 2000-2002Over saw several outreach programsWork through World Youth Alliance to deliver counseling to youth throughout the worldOperations CoordinatorTrue Love Waits, Nairobi Kenya 1999-2002Managed operations and finances, instrumental in development of organization and building support among non-profit groupsCounseled youths on HIV/AIDS and positive and healthy behavioral lifestylesCoordinated programs with World Youth Alliance, Samaritans Purse, Several Sources Foundation through United NationsDeveloped programs for counselingWrote proposals to various donors, various fundraising activitiesPrepared financial statements, budget, taxes, annual reports, and internal controlsEducationCertified Public AccountantStrathmore University, Nairobi Kenya, Graduate 1999Association of Business Executives Advanced Diploma in Business AdministrationWest London College, London England, Graduate 2001AA Accounting, Normandale Community College, expected graduation 2012LanguagesExpert written and verbal fluency in English and SwahiliVarious Kenyan tribal languages; Bukusu, Kikuyu, LuhyaTechnologyMS Office (Word/Excel/PowerPoint), Windows (all), QuickBooksInternational TravelHave traveled extensively throughout the worldUKKenyaItalySwitzerlandNew ZealandUgandaNetherlandsAustraliaTanzania |
