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Click here or scroll down to respond to this candidateCandidate's Name
Surgical CoordinatorGrand Prairie, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCustomer Service RepresentativeVSP Vision-RemoteNovember 2023 to September 2024Call Center CSR. Assist providers and members with authorization, as well as benefits description. Claims and web portal guidance.Surgical CoordinatorOrthopedic Sports Medicine Institute-Mansfield, TX May 2023 to November 2023I coordinate and schedule all surgical procedures for Dr. Todd Moore, Dr. Nicholas Martin and Dr. Michael Boothby.Surgical CoordinatorRegional Plastic Surgery Center and Spa-Sherman, TX February 2022 to July 2022Surgical Coordinator for all insurance cases.Chiropractic AssistantLifetime Chiropractic-Bonham, TXMarch 2020 to October 2020Front Office CoordinatorCardiac Center of Texas-McKinney, TXNovember 2019 to March 2020Patient Care CoordinatorPsymed Solutions-Plano, TXOctober 2017 to March 2019Scheduled presentation appointments for pharmaceutical representations and physicians. Maintained confidentiality and compliance standards at all times. Resolved problems with areas such as communication and billing that could negatively impact services. Worked with patients to ensure effective scheduling of tests and procedures. Updated documentation and reports detailing patient activities, care actions and hospital determinations. Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards. Verify all new/existing patients insurance to ensure coverage for providers Collection calls made once a week to patients with outstanding debts Entered details such as payments, account information and call logs into the computer system. Copied, logged and scanned supportingdocumentation. Verified data integrity and accuracy. Maintained a multi-line phone system Obtained and organized all faxes for the day (i.e.Doctors order's orders/DME orders/Labs)Handled all paychecks and vendor paymentsCollection calls made once a weekOrganized community office spacesMaintained all the ordering of office supplies & nursing suppliesWorked closely with marketing team to ensure best result from hosting an event ReceptionistGate KeeperFebruary 2016 to August 2017Organized and scheduled office meetings as well as client appointments for team of 20 professionals, effectively accommodating hectic agendas. Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking. Aggregated and prepared documentation and reports for office meetings, distribution and filing. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction. 2 Sorted, received and distributed mail correspondence between departments and personnel. Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance. Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management. Provided clerical support to company employees, including copying, faxing and file management. Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation. Kept reception area clean and neat to give visitors a positive impression of the company. ServerTGI Fridays-Plano, TXAugust 2008 to December 2012Promoted items on beverage lists and restaurant specials. Delivered quality service by providing a warm and welcoming environment. Assisted in cashiering and Point of Sale (POS) system procedures during busy hours. Resolved guest complaints quickly and efficiently. Up-sold alcoholic beverages, appetizers and desserts. Received frequent customer compliments for going above and beyond normal duties. Displayed enthusiasm and knowledge about therestaurant's menu and products. Stocked and maintained cleanliness of stations. Prepared for large parties and reservations, anticipating planning and staffing needs. Set dining tables according to type of event and service standards. Received frequent customer compliments for going above and beyond normal duties. Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously. Stocked and maintained cleanliness of stations. Ensured all food was prepared on-time and according to specifications. Described menu items, special offerings and3appropriately identified wine pairings. Developed and maintained positive workingrelationships with others to reach business goals. Promoted items on beverage lists and restaurant specials. Executed quality assurance practices to ensure positive customer dining experienceEducationHigh school or equivalentPlano East Senior High2002Skills Organizational skills Scheduling Claims processing Medical terminology Patient education Strategic planning Claims Excel Outlook Word Problem solving Operations Healthcare operations Healthcare Multitasking Regulatory compliance English Medical Scheduling Medical Records Office Administration Insurance Verification Medical Office Experience Microsoft Outlook Communication skills Microsoft Excel Microsoft Office Medical Billing EMR Systems CPT Coding Epic ICD-10 Anatomy Knowledge Patient Care Transcription Medical Coding Data Entry HIPAA Writing skills Customer service Computer skills Typing Microsoft Word eClinicalWorksAdditional InformationSkills:Regulatory compliance Strategic Planning Verbal and written communication Patient education Organizational skills Administrative supervision Healthcare operations Claims processing Proficient in Windows, Word, Excel, OutlookMicrosoft Insurance practices Medical terminology Scheduling Multitasking ability Problem solving Goal setting |
