| Candidate Information | | Title | Customer Experience Sales Consultant | | Target Location | US-IN-Noblesville |
| | 20,000+ Fresh Resumes Monthly | |
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Click here or scroll down to respond to this candidateWork HistoryRepublic ServicesoAssociate Account Manager July Street Address presentEffectively maintains and retains existing customers by proactively reaching out daily.Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.Responds to all cancellation requests in alignment with the established escalation policy.Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.oDigital Sales Consultant August 2022 July 2023Responds to inbound sales inquiries from Republic Services digital channels for new and existing Business customers within an Inside Sales environment.Builds customer and brand loyalty by responding to web and campaign inquiries and handling the customers needs with high level sales and service professionalism.Accountable for meeting or exceeding performance metrics identified by Customer Experience and CRC leadership around customer experience, sales activity, and sales revenue.As business needs arise, assists other functions in the Business sales process, Digital Sales team, or the Residential phone teams.oInside Sales Consultant Small/Large Containers June 2021 August 2022Assist customers in setting up temporary and permanent service for commercial and industrial containers for home and businesses.Create and negotiate quotes for small and large containers.Assist with follow up on quotes to finalize orders and get the containers to the customer as efficiently as possible.Assist with customer concerns and needs for service and follow up from Operations and Field Sales.Assisting coworkers in chat, side-by-side training, and buddy assist.oNesting SupportSide-by-side training for new coworkers through Teams with screen and audio sharingChat assistance for questions when taking calls.oFUN CHAMPIONS (Founding Member)Making games (cards against KMT / jeopardy), celebrating birthdays (birthday backgrounds), team backgrounds, team cookbooks, motivational quotesoC.R.U. Pilot (Customer Response Unit)Assisting with call response times in areas with high call volume to improve the customer experience.oSYSTEMS USED: Microsoft Outlook Teams SalesForce SignNow Capture Kronos Workday Cisco Jabber Excel Power BI Incent Medallia Qlik/Book of BusinessSmart Care Equipment SolutionsoSenior Customer Service Associate August 2013 June 2021oCustomer Service Associate February 2013 August 2013Frontline response to customers seeking service for their commercial kitchen equipment.creating service requests and inquiries for updates on call and billing statusdispatching technicians for service outside of normal service hours to ensure service 24/7responding to all calls and emails in a timely mannerdata entry for large orders and information researchreview and dispute service issues, complaints, and invoices.oSYSTEMS USED: Microsoft Outlook, Excel, and Word SAP Cisco Finesse Workday Egain IFS FSM WorkbenchoAwards: Customer Service Associate of the Year 2019 Employee of the Month July 2019, September 2019, October 2019Express Employment ProfessionalsoStaffing Team Lead at Diamond Foods January 2012 January 2013Ensuring proper staffing for each area of the factory to maximize production and assist with the needs of the associates through multiple temp agencies.Organized staff schedulesCoordinated staffing needs through multiple temp agencies.Created a system in excel to monitor staff attendance to reduce paper waste and optimize the space of the shared office space.Train new hires in OSHA & Food SafetyTrain new hires how to work their assigned stations.Education HIGH SCHOOL DIPLOMA Hamilton Southeastern High School Graduated 2007 |
