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PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryAAS Office Administration Degree, I have a passion for customer service and medical support.Education and TrainingGadsden State Community College, Gadsden, ALAssociate of Applied Science, Office Administration - Health Information TechnologyGraduated August 2021Etowah High School, Attalla, ALDiplomaSkillsAdministrative Support, Microsoft Word, Microsoft Excel, Microsoft OutlookCustomer Service, Office AdministrationMedical CollectionsData Entry AdministrationType 40 WPMBasic computer hardware assembly and component/device replacementLearn new software applications quickly.Employment ExperienceEtowah County Health Department 2021- PresentASAII ClerkIntake ClerkSchedule Client AppointmentsMaking decisions and solving problems utilizing knowledge of the activities, practices, and applicable functions, rules, and regulations of the organization. Skills in the use of standard office equipment and software.Express Tax Service, Gadsden, AL 2008 - PresentTax PreparerCurrently work for Express Tax as a Tax PreparerPrepare Client personal income taxes, to be filed with the IRSReview Clients financial informationUtilized Drake and Republic Bank tax softwareMaintain customer confidentiality per office policyGoodyear Tire & Rubber Company, Gadsden, AL 02/2015 - 12/2019Bead BuilderOperated tools to aid in the manufacturing processPerformed periodic checks on equipment and solve problems as detectedPerformed various teaks to setup, operate, monitor, and troubleshoot equipmentOperated Machine to manufacture beads needed for use in making tiresEnvironmental Waste Service, Glencoe, AL 01/2012 - 02/2015Collections/File ClerkPerformed general office duties to include data entry, customer service and other department support.Administrated office operations, including but not restricted to, answering phones, filing, maintain records, processed forms, referrals, and paperwork to insure proper processing of state paperwork.Called on commercial accounts regarding their past due accountsSent out monthly statementsVerified client information whenever there were inquires on their accountsUtilized Quick-Books softwareMedical Data Systems, Gadsden, AL 2000 - 2009CollectorContacted Patients on their Past Due Medical BillsProvided customer service along with the highest standard of patient-centered administrative support.Data Entry of customer information into computer systemAnalyzed delinquent accounts including recommendations for resolution.Setup Payment arrangements with patients over the phoneProcessed Payments received over the phone via turbo check/credit cardPossessed a proven ability to deal with all aspects of front office duties.Exceeds monthly office goalsProvided Team support, and excellent customer service |
