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Click here or scroll down to respond to this candidateCandidate's Name , Jr.Senior IT LeaderFintech Banking Insurance Media Pharmaceutical RetailPHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYAccomplished IT leader with strong multinational, cross-functional team collaboration, and communication skills, driving excellence in Software Quality Assurance Management, Product Management, Process Improvement, and Business Analysis. Demonstrated success in project implementation across diverse organizations, from innovative startups to Fortune 100 companies. Recognized for delivering significant contributions that enhance operational efficiency, product quality, and business outcomes.PROFESSIONAL EXPERIENCEManager, Quality Assurance Sep 2022 PresentEveryware, Inc.Plan and execute manual and automated testing activities, including defect management and remediationEstablished QA processes and procedures for this fast-paced payments startupLed the implementation of UI and API testing automation and continuous integration, reducing regression test cycle time by 60%Maximize team coverage and efficiency using off-site and offshore personnelDevelop onboarding and training programs for new QA resourcesStrategize with IT Leadership to stand up new development and testing environments, mitigating risk of production defectsLead Quality Assurance Engineer Aug 2020 Feb 2022ClaimaticCreated QA processes and documented procedures for testing this patented claims softwareManaged daily QA activities for onsite and offshore resourcesDrove testing automation of UI and APIValidated automated claims assignments based on algorithm outcomes for loss type, location, skillsets and adjuster availabilityAuthored job descriptions, facilitated interviews and worked closely with leadership on staffing decisionsDirector, Application Development and Quality Assurance Sep 2018 May 2020Worlds Greatest Videos, LLC.Managed day-to-day operations for QA EngineersProduct Owner for Administration PortalEstablished offset sprint cadence for mobile and web platformsFacilitated sprint planning for UI/UX design and features for Web, Mobile and Administration PortalEnsured feature deliverables and project milestones were metCollaborated with UI/UX Director, web and mobile development teams to influence design of web, Android and iOS appsCreated and maintained automation scripts for API, functional, regression and performance testingSupervisor, Software Quality Assurance Oct 2016 Sep 2018Texas Mutual InsuranceProvided management oversight for QA activities and deliverables for mobile, desktop and responsive applications during Agile transformationDrove testing automation, including SOAP/REST API, and continuous integration using Selenium, Java, TestNG, Maven, JenkinsCollaborated with Senior Business and IT Leadership to coordinate resource and project planningMentored and coached QA team on Agile best practices and process improvement initiativesKey Accomplishments:Provided organizational guidance throughout Agile Transformation periodEstablished and documented new onboarding/training process using test asset management toolImplemented use of standardized test cases and defects to encourage testing best practicesSoftware Quality Assurance Analyst (Consultant) Feb 2016 Oct 2016Texas Mutual InsurancePerformed Software Quality Assurance activities, including analyzing requirements, defining test data, creating test cases and coordinating testing activities with project teamsCollaborated with project teams on business rules, processes, requirements clarification and to ensure scope coverageCompleted test case execution and coordinated with development team for defect resolutionExecuted SQL queries for database validationManager, Software Quality Assurance May 2014 Sep 2015CaptureRxManaged all aspects of the software testing process for a proprietary pharmaceutical software productProvided analytical, technical and administrative expertise in planning, organizing and coordinating Software Quality Assurance activitiesClarified ambiguous requirements to ensure scope coverage, traceability and effectiveness of test plansConsulted with CIO and Project Management on QA processes, resourcing and issue resolutionMentored and coached QA team on process improvement initiatives and best practicesKey Accomplishments:Developed standardized test case model to encourage testing best practicesCreated the documentation of QA testing processes to enhance their repeatabilityImplemented new Software Quality Assurance training procedures and led the creation of team training materialsEstablished Key Performance Indicators (KPI) to measure success of testing practicesDeveloped PDP to assist direct reports with personal development and career path optionsManager, IT Support Services Aug 2014 Nov 2014CaptureRxManaged team of SQL developers, responsible for database maintenance and reportingDeveloped and implemented new policies, procedures and productivity standardsCoordinated with business units to establish standard Service Level Agreement (SLA) times for completion of IT trouble ticketsEstablished Key Performance Indicators (KPI) to measure success of improved customer service initiativesQuality Assurance Engineer Oct 2010 Nov 2013Tribune Company (Chicago Tribune, LA Times)Quality Assurance Engineer/Consultant Oct 2009 Oct 2010Robert Half TechnologyLead Software Quality Analyst Jun 2004 Sep 2009USAA Enterprise Business OperationsPROFICIENCIESPayments Banking Insurance POS Visa Mastercard ACH Mobile iOS Android HP Quality Center ALM Jira Confluence Clickup Postman QA Symphony Silk Test Manager TestRail SQL Star Team Quick Test Pro GitHub Actions Java Selenium Cucumber Appium BrowserStack MS Visual Studio Eclipse Jenkins TeamCityEDUCATIONBachelor of Business AdministrationUniversity of the Incarnate Word, San Antonio, TXConcentration in Information SystemsMaintained status on Deans ListCum Laude graduate |
