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Click here or scroll down to respond to this candidateCandidate's Name
River Rouge, MI Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLE https://LINKEDIN LINK AVAILABLECUSTOMER SUPPORT DATA SCIENTIST BUSINESS ANALYSTCollaborative Professional with expertise in customer/user application support and problem solving, application testing, and process and system documentation, including process improvement. Skilled in data gathering, normalization and analysis as well as database structure, planning and maintenance.An accessible liaison between IT and business customers, translating technical lexicon and concepts into easy-to-understand terms. Experienced in reporting, data presentation and dashboard creation.Data Analytics User Support Problem Solving Database Administration & DevelopmentEXPERIENCEHENRY FORD HEALTHSenior Data Analyst - Michigan Back Collaborative (MIBAC), Jun 2022 Aug 2024Provide support for a small grant-funded team whose goal is to gather data leading to the development of better care patterns for acute low back pain. mibac.orgDeveloped reports for project and clinicians/providers; manage dashboards for Physician Organizations (SAS, SQL)Liaised with IT for software technical review/risk assessments; secure PHI dataResolved data issues and requests with registry vendor (PatientIQ)Supported team at quarterly regional in-person conferencesFORD MOTOR COMPANYIT Business Analyst/Project Manager/Application Support - IT Shared Services, 2016 2021 Produced department project and financial reporting; managed global initiatives (NA, SA, EU, AP): SharePoint site remediation after migration to cloud environment, and transition from SP workflows to Power Automate flows. Created proposals for each affected site and assigned developers as needed while keeping costs within budget; ensured data entry and data accuracy in SharePoint tracking sites.Offboarding Tool (OBT) Support North America onlySolved problems to increase data accuracy and streamline experience for usersCollected & recorded customer-requested tool changes for downstream offboarding processesPrioritized tool updates and troubleshooting (Agile process) for developer; enter project information, tasks and timing/progress into Rally; ensure data security (S/PII data)Safety Analytics Scientist - Automotive Safety Office, 2014 2016Assembled and normalized government and company data for research, reporting and analysis.Investigated safety issues with internal and external teamsTrained in SAS, intermediate usage/knowledge; used SQL within SASAnalyzed data to merit creating or dismissing automotive recallsAnalyzed National Highway Traffic and Safety Administration (NHTSA) Fatality Analysis Reporting System (FARS) data for investigation and reportingInteracted with University of Michigan Transportation Research Institute (UMTRI); attended International Center for Automotive Engineering (ICAM) research meetingsEdited/refined autonomous vehicle decks for government presentationCandidate's Name EMAIL AVAILABLE Page 2FORD MOTOR CREDIT COMPANYDeveloper/Test Specialist - Architecture Management Program Office, 2008 - 2014End-user Computing (EUC) AdministratorEUCs are defined as non-IT-developed applications used to conduct Company business. This position created an inventory of applications, auditing each and advising on data integrity and security issues.Reviewed EUC projects/applications for all regions (global: NA, SA, EU, AP)Maintained EUC bulk mail list and owned annual inventory/audit processProduced ad hoc reporting using SQL within an Oracle environment, and within MS SuiteMaintained corporate Proc-019GL (NA); key participant in global process/procedure revisionsManaged Global Client v7 testing for registered & non-registered EUCs; remediated or converted applications to new platformArchitecture Management Program Office (AMPO) Department RepresentativeCreated/administered SharePoint (SP) process and team siteTested in Dev & QA environments, Application Management System (AMS, Oracle-based)Replaced AMS request tracker with SP solutionCreated/edited AMS System documentation, including use casesQueried DB2 system (SPUFI)Coordinated department business continuityEDUCATIONB.S. MECHANICAL ENGINEERING, VALPARAISO UNIVERSITY, Valparaiso, INConcentration in ManufacturingB.S. PHYSICS, ADRIAN COLLEGE, Adrian, MIADDITIONAL SKILLSTechnical writing: use cases, test plans, operations procedures, and system documentation, including creating laboratory operational procedures for dynamometer-based automotive emissions testing.Software knowledge:MS Suite, including macro & module coding, database building/enhancement/maintenance, data analytics, process & system flowcharting; desktop publishingOracle, DB2; HTML, JavaScript; dashboard creation with Excel, QlikView, and Zoho Suite; Alteryx; Business Objects, Crystal Reports; SQL (within mainframe programs and Microsoft desktop apps); Jira; RallyCPR Certification (exp. 5/2026); Stop the Bleed Course, 5/2024ServSafe Manager Certification (exp. 11/2024)PROFESSIONAL DEVELOPMENTSix Sigma Greenbelt TrainingIntroduction to OracleAgile training (moving from a project- to product-centered business); Rally TrainingMicrosoft SharePoint Online App in a Day (Power Apps/Power Automate usage) |
