| Candidate Information | | Title | Customer Service Operations Supervisor | | Target Location | US-NY-Garden City | | Phone | Available with paid plan |
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Click here or scroll down to respond to this candidatearagonbri1234@gmail.comPeople-focused, result oriented leader with provenexpertise in call center industry, Street Address years ofsuccessful results combined with knowledge ofdifferent lines of business (Customer Service,Retention and Collections).Leadership SkillsCritical ThinkingProblem-Solving SkillsCommunication SkillsContactSkillsNorma AragnOperations Supervisor1 Club Dr, Apt 5DRWoodmere, NY 11598PHONE NUMBER AVAILABLERetention Operations Supervisor, WebhelpJUNE 2022 - MARCH 2023 Managed retention inbound and outbound representatives resulting in excellent performance with the highest CSAT score for both line of business Responsible for optimizing and improving retention procedures, guidelines and over viewing commissions and bonus Managed client relationship to communicate and execute strategies, Top supervisor for the last quarterMentoring Program Supervisor, WebhelpFEBRUARY 2022 - JUNE 2022 People management and coaching techniques onboarding for tenure representatives for future supervisors application Responsible of operational onboarding for new supervisors and apprenticesCustomer Service Operations Supervisor, WebhelpJUNE 2020 - FEBRUARY 2022 Responsible of Improvement Performance Project and Nesting Program to adept new hires and tenurerepresentatives to achieve outstanding performance and KPI s such as: quality assurance, service level and customer satisfaction Managed client relationship to improve customer service knowledge base, Top supervisorCollections Operation Analyst/ Dialer, WebhelpMARCH 2019 JUNE 2020 Managed and improved procedures for different lines of business (collections, customer service and Sales) Responsible for Improvement of Collections strategies, dialer system and implementation of new leads Backoffice onboarding to develop multitasking skills and time managementPeople-focused, result oriented leader with proven expertise in call center industry, 12 years ofsuccessful results combined with knowledge ofdifferent lines of business (Customer Service,Retention and Collections). Adept to work underpressure with excellent people management skillsdemonstrated by developing and leading highperforming teams. Bilingual, hardworking andcommitted to utilize my skills to further the mission of a company.EducationAmerican Nicaraguan SchoolFEBRUARY 2011 NOVEMBER 2011Spanish American High SchoolFEBRUARY 2000 NOVEMBER 2005Rigoberto Cruz Arguello Elementary SchoolFEBRUARY 19995 NOVEMBER 1999ReferencesCarmen Marina Rivers GutirrezEMAIL AVAILABLEPHONE NUMBER AVAILABLEMarcela Auxiliadora Rivera RochaEMAIL AVAILABLEPHONE NUMBER AVAILABLEPaola Yaly Chamorro MezaEMAIL AVAILABLEPHONE NUMBER AVAILABLE |
