| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLESUMMARYPersonable and dedicated Customer Service Specialist with extensive experience in the finance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Experienced in utilizing CRM software and Salesforce Analysis. EXPERIENCE12/2017 to 10/2022 Customer Experience Specialist (Remote) Metro Communications Cross trained in multiple departments to know all company needs and train new employees. Analyzed and updated all necessary changes to Salesforce software Processed customer service requests via phone support and email support Customized CRM using the most up-to-date tools (i.e., workflows, triggers) Noted customer correspondence in CRM to track requests, problems and solutions. Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services Guided customers through troubleshooting, navigating the company website/mobile app or using digital tools Audited internal data and processes to identify and manage initiatives, improving business performance. Recommended metrics and models based on observed trends. Worked with internal teams to understand business needs and changing strategies.09/2015 to 10/2017 Customer Service Representative Brinks Documented customer correspondence in CRM to track requests, problems and solutions. Assisted customers with making payments or establishing payment plans to bring accounts current. Upheld quality control policies and procedures to increase customer satisfaction. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Relayed customer feedback to cross-functional teams to improve products and services Trained new hires on products and services, best practices and protocols to reduce process gaps.12/2014 to 07/2015 Customer Accounts RepQgistix Reviewed daily customer transactions, open and closed account reports to verify accuracies and keep all customer information current. Maintained customer database by entering any new and updated customer and account information Satisfied customer queries over phone and email to maintain positive patient-provider relationships.SKILLS Efficient and Detail-Oriented Email Support Understanding Customer Needs Creative Problem Solving Call Documentation Order and Refund Processing Salesforce Data Entry CRM Software LiveChat Microsoft Office Billing Adjustments and RefundsReview Data Entry AnalyticsEDUCATION AND TRAININGDEGREE :Pharmacy TechSCHOOL NAME :Everest |
