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Senior Quality Analyst and LeadEMAIL AVAILABLEPHONE NUMBER AVAILABLESummaryTest lead with 22+ years of experience in the Development and Testing of Software Applications with over 20+ years experience in Software testingExperience primarily in Insurance and Financial domain managing and coordinating both onsite and offshore QA teamsExcellent track record in defect managementComfortable in working directly with senior client managers and business users with minimal or no supervisionExpertise in manual and automated testing in client/server and web-based applications using QTP 9/10/11, UFT, Selenium WebDriver, Junit, HP ALM and AccelQExperienced in Automation Testing using QTP 9/10/11, UFT, Selenium WebDriver, AccelQ, JunitExpertise in test data preparation, writing and execution of Test casesExpertise in all phases of testing including load and performance testingExpertise in Clear Quest with logging and Tracking the defectsExpertise in Software Testing Life cycle, Methodologies and test processesStrong skills in database testing using SQL Queries on RDBMSProficient in UNIX Shell Scripting and in version control tools like Clear Case, VSSTeam player with excellent communication and interpersonal skills. Technical Skills:Testing Tools : HP ALM, HP Quality Center, Mercury Suite, Selenium, J Meter, Spira, Rally, Jira, AccelQ Tools : Pega PRPC 5.x, Business ObjectsLanguages : PL/SQL, SQL, C, C++, TSL (Test Script Language), VBScript, Java, JCL. API : Business Objects Software Development Kit, VMX MLI Web Technologies : Visual Age for Java, ASP, XML, JAVA, JSP, HTML. Databases : Oracle, MS SQL, DB2.Education & Certifications:BS in Engineering, University of Madras, INDIAScrum Alliance Certified Scrum Master (CSM)Certificate of Excellence from Microsoft Corporation, USAAdvanced Certificate in Software Engineering (ACSE) from IBMMicrosoft Certified Professional in Networking (MCP)Trained in PEGA PRPC 5.2Training Conducted:Conducted intensive hands-on training sessions in Automation Testing for both onsite and offshore testing team membersConducted an intensive 2 weeks training program in Insurance Rating for Cognizant and Modis team members Professional Experience:FAMS - State of FL and AZ Apr23 PresentTest Lead / Test ManagerResponsibilities:Organize the Testing Kickoff MeetingFacilitate the Daily Defect Triage Meeting with the Development Team, Business Team and Testing TeamWork closely with Client manager to manage testing requirements and deliverablesConduct periodic meetings for changes in the requirements and documents; implement procedures for test changesMeet with Project Management, Development, and Business Analysts to detail testing tasks and timelines. Provide testing estimates to Project ManagersAnalyze the project requirements and identify the functional and technical dependencies and translate them into test plan and test casesRisk Management and Risk MitigationUsed ALM (Application Life Cycle Management) and Azure DevOps to perform defect tracking and reportingUsed DevOps for Project Dash Board, Sprints, Backlogs, personalized queries, Test Plan, Test Execution and ProgressPrepare and submit weekly Testing Status Report to the client managerInitializing the Wire Transfers and validating the Payment Files for Mortgage (NACHA- ACH and Check), Utility(Electricity, Gas, Water and Internet) Check Files.Validating the Treasury Reports using power BI reports and SQL queriesValidating the Data Extract using VlookupAttending the weekly stakeholders meetingConducting REST Assured API testing using PostmanConvert manual test cases to automated test scripts using Selenium(Java - TestNG)Use Git hub and Maven as automation scripts integration tools and Jenkins as CI/CD toolDevelop Automation Frame work design and Generate manual test cases and Automation Scripts to test the functionality of the application using Selenium(Java - TestNG)Perform Load Testing of the FAMS web application using JMeterWork in an Agile environment with teamCollaborate closely with the developers in fixing the defects Environment: Windows, Mobile App, Java 2.0, Salesforce, ALM, Selenium 3.12, Postman 8.0, J Meter 3.2,HP ALM, Git Hub, Maven, AWS Cloud, Azure DevOps, XML, MS Office suite Visio, Power Point, Word, Excel, Teams, Power BIWells Fargo, Charlotte Aug22 Mar23Senior QA Analyst / Business System AnalystResponsibilities:Organize the Testing Kickoff MeetingFacilitate the Daily Defect Meeting with the Development Team, Business Team and Testing TeamWork closely with Client manager to manage testing requirements and deliverablesConduct periodic meetings for changes in the requirements and documents; implement procedures for test changesMeet with Project Management, Development, and Business Analysts to detail testing tasks and timelines. Provide testing estimates to Project ManagersAnalyze the project requirements and identify the functional and technical dependencies and translate them into test plan and test casesRisk Management and Risk MitigationUsed Jira to lob defects and track the user storiesConvert manual test cases to automated test scripts using AccelQParameterize scripts in AccelQ to run the scripts for multiple sets of dataWork in an Agile environment with teamActively participated in the Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective and Backlog Refinement Meetings.Environment: Windows, Unix, Java 4.0, Jira 9.2.0, AccelQ 5.2, MS Office suite Visio, Power Point, Word, Excel State of FL and AZ July21 Aug22Senior QA Analyst / Test Lead / Test ManagerResponsibilities:Organize the Testing Kickoff MeetingFacilitate the Daily Defect Meeting with the Development Team, Business Team and Testing TeamWork closely with Client manager to manage testing requirements and deliverablesConduct periodic meetings for changes in the requirements and documents; implement procedures for test changesMeet with Project Management, Development, and Business Analysts to detail testing tasks and timelines. Provide testing estimates to Project ManagersAnalyze the project requirements and identify the functional and technical dependencies and translate them into test plan and test casesRisk Management and Risk MitigationUsed DevOps for Project Dash Board, Sprints, Backlogs, personalized queries, Test Plan, Test Execution and ProgressUsed ALM (Application Life Cycle Management) and DevOps to perform defect tracking and reportingPrepare and submit weekly Status Report to the client managerInitializing the Wire Transfers and validating the Payment Files for Mortgage (NACHA- ACH and Check), Utility(Electricity, Gas, Water and Internet) Check Files.Attending the weekly stakeholders meetingConducting REST Assured API testing using PostmanValidating the Treasury Reports using power BI reports and SQL queriesValidating the Data Extract using VlookupConvert manual test cases to automated test scripts using SeleniumUse Git hub and Maven as automation scripts integration tools and Jenkins as CI/CD toolDevelop Automation Frame work design and Generate manual test cases and Automation Scripts to test the functionality of the application using SeleniumPerform Load Testing of the FAMS web application using JMeterWork in an Agile environment with teamCollaborate closely with the developers in fixing the defects Environment: Windows, Mobile App, Java 2.0, Salesforce, ALM, Selenium 3.12, Postman 8.0, HP ALM, Git Hub, Maven, J Meter 3.2, AWS Cloud,DevOps, XML, MS Office suite Visio, Power Point, Word, Excel, Teams, Power BIWells Fargo, Charlotte July19 July21Senior QA Analyst / Test LeadResponsibilities:Organize the Testing Kickoff MeetingFacilitate the Daily Defect Meeting with the Development Team, Business Team and Testing TeamWork closely with Client manager to manage testing requirements and deliverablesConduct periodic meetings for changes in the requirements and documents; implement procedures for test changesMeet with Project Management, Development, and Business Analysts to detail testing tasks and timelines. Provide testing estimates to Project ManagersAnalyze the project requirements and identify the functional and technical dependencies and translate them into test plan and test casesRisk Management and Risk MitigationUsed ALM (Application Life Cycle Management) to perform defect tracking and reportingDeployed the code in lower environment using TFSRunning the Batch jobs using AutoSysPrepare and submit weekly Status Report to the client managerAttending the weekly stakeholders meetingDevelop ETL test scripts based on technical specifications/Data design documents and Source to Target mappingsDevelop SSIS, TSQL, stored procedures, user defined functions, etc. from the SQL Server stackValidating the target database checks such as record counts, mandatory key fields, aggregate, derived, dimension checksValidating the transformation logic by performing checks such as business check, derived field check, surrogate key checkValidating the staging tables to ensure the record counts, reconcile counts with source, invalidity of junk data, duplicate data and data size checksSQL Querying databases to check for performance issues and data integrity and validationsWrite PL/SQL Procedures, Functions, Triggers and handle exceptionsAnalyze structured data and send reports using TableauConvert manual test cases to automated test scripts using Selenium(TestNG)Use Git hub and Maven as automation scripts integration tools and Jenkins as CI/CD toolDevelop Automation Frame work design and Generate manual test cases and Automation Scripts to test the functionality of the application using Selenium(TestNG)Parameterize Java scripts in Selenium(TestNG) to run the scripts for multiple sets of dataWork in an Agile environment with teamCollaborate closely with the developers in fixing the defects Environment: Windows, Unix, Oracle, SQL, PL/SQL, Tableau, Java 2.0, ALM, Selenium 3.12, J Meter 3.2, AS/400, HP ALM, Git Hub, Maven, AS/400, XML, WINS, MS Office suite Visio, Power Point, Word, Excel MSMM, Warren NJ Mar19 July19Senior QA Analyst / Test LeadResponsibilities:Collaborate with Project Management, Development, and Business Analysts to detail testing tasks and timelines. Provide testing estimates to Project ManagersAnalyze the project requirements and identify the functional and technical dependencies and translate them into test plan and test casesDeveloped detailed Testing Strategy for the Claims Center and developed various test cases and executed the test scripts in testing module of RallyWork directly with Client manager to manage testing requirements and deliverablesConduct periodic meetings for changes in the requirements and documents; implement procedures for test changesEstablished an excellent track record in making defect free deliveries without any schedule slippage and effort slippage.Risk Management and Risk MitigationUsed Rally to perform defect tracking and reportingPrepare and submit weekly Status Report to the client managerAttending the weekly stakeholders meetingReviewed and updated the project plan and project scheduleDevelop Test cases based on requirements gathered from Functional specifications and Design documentsCreate Claims in Guide wire Claim Center for Commercial Property and Ocean MarineValidate WINS for the Claims data received from Claim Center for the exposureSQL Querying databases to check for performance issues and data integrity and validationsCreate Litigation Matter & NegotiationsVerify assignment of case in Legal XCheck for any duplicate claims using ISOCreate / Approve invoice and issue payment from Legal BillCreate Checks for Single and Bulk invoices for partial, final and supplemental payments.Verify checks and payments in power payVerify data in Laser Fiche includes meta dataConvert manual test cases to automated test scripts using Selenium(TestNG)Parameterize Java scripts in Selenium to run the scripts for multiple sets of dataPerform Load Testing of the Claim Center application using JMeterUse Rendezvous points to apply maximum load to applicationWorked in an Agile environment with teamCollaborated closely with the developers in fixing the defects Environment: Windows, Oracle, SQL, Java 2.0, Rally, Laser Fiche, Legal X, iVOS, ISO, Selenium 3.12, J Meter 3.2, AS/400, XML, Guide Wire, WINS, MS Office suite Visio, Power Point, Word, Excel SCOR, NYCSenior QA Analyst / Test Lead Aug 18 to Mar 19Responsibilities:Collaborate with Project Management, Development, and Business Analysts to detail testing tasks and timelines. Provide testing estimates to Project ManagersAnalyze the project requirements and identify the functional and technical dependencies and translate them into test plan and test casesDeveloped detailed Testing Strategy for the Account Current and Claims Omega Booking and developed various test cases and executed the test scripts in testing module of SpiraWork directly with Client manager to manage testing requirements and deliverablesConduct periodic meetings for changes in the requirements and documents; implement procedures for test changesEstablished an excellent track record in making defect free deliveries without any schedule slippage and effort slippage.Mapped the SCOR target fields and Bordereaus for MGAs and TPAsUp loaded policies and payments into Premium, Claims and Account CurrentSQL Querying databases to check for performance issues and data integrity and validationRisk Management and Risk MitigationPrepare and submit weekly Status Report to the client managerAttending the weekly stakeholders meetingReviewed and updated the project plan and project scheduleDevelop Test cases based on requirements gathered from Functional specifications and Design documentsCollaborated closely with the developers in fixing the defectsManaged User Acceptance testing for each release. Environment: Windows, Oracle, SQL, Java 2.0, Spira, Angular 5.0, MS Office suite American International Group, NC May 09 Aug 18 Senior QA Analyst / Test LeadResponsibilities:Organized the Testing Kickoff MeetingFacilitate the Daily Defect Meeting with the Development Team, Business Team and Testing TeamWork closely with Client manager to manage testing requirements and deliverablesConduct periodic meetings for changes in the requirements and documents; implement procedures for test changesMeet with Project Management, Development, and Business Analysts to detail testing tasks and timelines. Provide testing estimates to Project ManagersAnalyze the project requirements and identify the functional and technical dependencies and translate them into test plan and test casesDeveloped detailed Testing Strategy for the CIP application for Excess Liability and Earth Quake lines and developed various test cases in Quality Center 11.0 test plan module and executed the test scripts in test labWork directly with Client manager to manage testing requirements and deliverablesConduct periodic meetings for changes in the requirements and documents; implement procedures for test changesEstablished an excellent track record in making defect free deliveries without any schedule slippage and effort slippage.Define and Implement the Test Process and Test Plan for ePCG projectPlanning and Coordinating projects and builds into QA and productionHands on testing all the QA projects and production issuesFunctional and system testing is performed for each release in QA and Pre-prod regions and analyzed the test results with the test data prepared before the code is moved in test regionsWorked with actuarial team for validating the rating algorithms for Excess Liability and Earth Quake quotes and compared the results with rating manualsWorked in TCOE ModelExtensively worked on testing the New Business, Renewal and Endorsement - Quotes for Excess liability and Earth Quake lines of insurance for different statesExecuted the Test cases for processing the Claims for Homeowners, Auto, Collections and Excess liability policies using Wins-Digital applicationCreate Claims in Guide wire Claim Center for Commercial Property and Ocean MarineValidate WINS for the Claims data received from Claim Center for the exposureSQL Querying databases to check for performance issues and data integrity and validationsCreate Litigation Matter & NegotiationsVerify assignment of case in Legal XCheck for any duplicate claims using ISOCreate / Approve invoice and issue payment from Legal BillCreate Checks for Single and Bulk invoices for partial, final and supplemental payments.Verify checks and payments in power payUp loaded/downloaded the policies into / from Broker system using TamOnline and SagittaRisk Management and Risk MitigationPrepare and submit weekly Status Report to the client managerAttending the weekly Team leads meetingReviewed and updated the project plan and project scheduleConvert manual test cases to automated test scripts using QTPExpertise in Java and VB codingUsed Git hub and Maven as automation scripts integration tools and Jenkins as CI toolInvolved in Automation Frame work design and Generated manual test cases and Automation Scripts to test the functionality of the application using CucumberParameterize VB scripts in QTP to run the scripts for multiple sets of dataPerform Load Testing of the e Premier application using Load RunnerUsed Vu Gen to automate the scripts in Load RunnerUse Rendezvous points to apply maximum load to applicationExperience in database testing and use complex SQL structuresExecuted SQL queries for Comparing record counts, Duplicate values, Unique values of key fields, Number check, Date check and null check after loading target tables.Created SQL join queries to filter complex tables for backend data validation.Extensively used SQL and PL/SQL to write Stored Procedures, Functions, Packages and triggers.Tracking the Test Execution in ALMWorked closely with the developers in fixing the defectsTracking the defects life cycle in jira boardWorked in an Agile environment with teamWorked with business users when performing the User Acceptance testing (UAT testing) for each release. Environment: Windows XP/2K, XML, JSP, Oracle, WINS, Guide Wire, AWS Cloud, SQL 7.0, Java 2.0, Open L, Mercury Quality Center 11.0, HP ALM, Jira, QTP 11.0, Cucumber, Git Hub, Maven, Load Runner 9.0, AS/400, Tam online, Sagitta online, MS Office suiteGen Re, Trumbull, CT Aug 08 Feb 09Testing Lead and CoordinatorResponsibilities:As a Testing leader and testing coordinator, manage a team of 3 testers - 1 onsite tester and 2 offshore testers.Work directly with Client manager to manage testing requirements and deliverables.Conduct periodic meetings for changes in the requirements and documents; implement procedures for test changes.Prepare and submit weekly Status Report to the client manager.Involved in developing and Designing XML Structures and Form templates.Prepared and Reviewed Mapping Documents for Printing of Forms as per Company compliance.Involved in test data creation for fixed length files and XML.Monitor the project status by conducting meetings and getting Daily Status report from Offshore.Established an excellent track record in making defect free deliveries without any schedule slippage and effort slippageDevelop Test cases based on requirements gathered from Functional specifications and Design documents including formsConvert manual test cases to automated test scripts using QTPParameterize VB scripts in QTP to run the scripts for multiple sets of dataInvolved in Regression testing the various modules of GenRe such as FacWorld, e Loss Reporting, G2 UW 2, LDF ( Lotus Notes Documentum FrameWork )Perform Load Testing of the People soft HRMS application using Load RunnerUsed Vu Gen to automate the scripts in Load RunnerUse Rendezvous points to apply maximum load to applicationPerform IT Acceptance Testing for the FAC World & LDF ApplicationClosely interacted with the development team to verify defect fixes, and update defect statusWorked closely with the developers in fixing the defects and retested the fixed defects Environment: Loadrunner 8.1, QTP 9.0, Mercury Quality Center 9.0, Documentum v 7.2, MS Office XP, XML, Peoplesoft, VB Scripts, Lotus Notes.American International Group, NJ Oct 07 Jul 08 eWC Enhancement / Senior QA AnalystResponsibilities:Analyzed user requirements, attended periodic meetings for changes in the application requirements and documents, implemented procedures for test changesAssisted the Business users in testing the various modules of eWC application such as Premium Indication & Quote BindResponsible for writing test scripts, test conditions, test cases, validating the test results and report the defectsDeveloped Test cases Using QualityCentre based on requirements gathered from Functional specifications and Design documentsMapped system requirements with Test casesInvolved in manual and automated testing of the applications using QTPConverted manual test cases to automated test scripts using QTPPerformed Positive testing and Negative testing scenarios as per requirementsClosely interacted with the development team to verify defect fixes, and update defect statusAssisted the Business users in doing the UAT of the Nested Questions of the eWC application Environment: QTP 9.2, QC 9.2, PEGA PRPC 5.2, MS Visio 2003, Java 1.5, J2EE, HTML, CSS, VB Script, XML, MS Office XP.AIWCS / Senior QA AnalystResponsibilities:As a Testing leader and testing coordinator, managed a team of 9 testers - 3 onsite testers and a team of 6 testersResponsible for collecting business requirements from the users and interpreting it into technical terms and sending it to offshore for development of Test ScriptsInvolved in analyzing functional requirements. Created technical documents for Flows and Flow Actions.Created use cases, decision diagrams to provide appropriate decomposition to the use case model and documents control the complex claim engine flowsReviewed and re executed the script before moving it to UATEstablished an excellent track record in making defect free deliveries without any schedule slippage and effort slippageWorked closely with Client manager to manage testing requirements and deliverablesAttended regular meetings for changes in the application requirements and documents; implemented procedures for test changesPrepare and submit weekly Status Report to the client managerMonitor the project status by conducting meetings and getting Daily Status report from OffshoreReviewed the project plan and project schedule. Project monitoring and tracking with TCS in house tool IPMS(Integrated Project Management System) to monitor progress of project, reporting and time trackingResponsible for writing test plans, test scripts, test conditions, test cases, validating the test results and report the defectsDeveloped Test cases in Quality Center based on requirements gathered from Functional specifications and Design documentsInvolved in manual and automated testing of the applications using QTPConverted manual test cases to automated test scripts using QTPInvolved in Regression testing the various modules of AIWCS such as NBQU, REQU, NBIS, REIS, PCNM, AUDF, AUDR, AUDV, CACA, DNRE, RDNRParameterzing the VB scripts in QTP to run the scripts for multiple sets of dataUsed Checkpoints and VB Script FunctionsPerformed Positive testing and Negative testing scenarios as per requirements Environment: AIWCS 362, Oracle 9i, Visual Basic, J2EE, QTP 9.2, Quality Center 9.0, MS Office XP, MS SQL. Capital One, Richmond, VA Dec 06 Aug 07Testing Lead/QA AnalystResponsibilities:As a Testing lead, managed a team of 4 testers.Worked closely with Client manager to manage testing expectations and deliverables.Attended periodic meetings for changes in the application requirements and documents; implemented procedures for test changes.Prepare and submit weekly Status Report to the client manager.Analyzed user requirements, attended periodic meetings for changes in the application requirements and documents; implemented procedures for test changes.Developed Test cases using Test Director based on requirements gathered from Functional specifications and Design documents.Mapped system requirements with Test casesInvolved in System testing, Regression testing and Integration testing with various modules of PHERMES such as Account load, Payment load, Statement load, Returns load, Automated returns, Financial Rejects, Daily Recoveries, Daily Posted Transaction Payment and Returns.Performed Positive testing and Negative testing scenarios as per requirements.Performed extensive backend testing using SQL Queries to retrieve the data from the database and checked data integrity.Used Clear Quest to perform defect tracking and reporting.Closely interacted with the development team to verify defect fixes, and update defect status.Worked closely with the developers in fixing the defects.Retested the fixed defects.Worked in an Agile environment with team.Environment: Test Director 8.0, Clear Quest, Shell Scripting, UNIX, C, Oracle, Windows 2000. Responsibilities:Developed Test cases using Test Director based on requirements gathered from Functional specifications and Design documents.Verify the Composition of statements for various accounts running various test cases for different accounts.Worked closely with the technical design team to develop valid XML structures for data transfer.Reviewed Mapping Documents for Printing of Forms and Statements.Involved in test data creation for fixed length files and XML.Mapped system requirements with Test cases.Tracked defects, fixes and enhancements and created trace ability between requirements and defects using Test Director.Perform complete System, Integration, Regression testing.Used Clear Quest to perform defect tracking and reporting.Participated in walk through and defect report meetings periodically.Worked closely with the developers in fixing the defects and enhancement requests.Retested the fixed defects.Environment: Test Director 8.0, Clear Quest, XML, TSYS, MVS, COBOL, DB2, JCL, File Manager. United Health Group (UHG), Basking Ridge, NJ Apr 05 Nov 06 Project/Role: eServices Billing/ Senior QA TesterResponsibilities:Responsible for writing test plans, test scripts, test conditions, test cases, validating the test resultsand report the defects.Involved in End-to-End integration testing with various upstream systems such as PRIME, ACIS, EBPP(Electronic Bill Payment Presentment system), MMR (Master Member Repository), DataMart, Peoplesoft and down stream systems like BASICS (Commission calculating system), ORBIT (internal reports intranet).Also involved in Functional testing (Black box), and Regression testing.Involved in both Manual and Automated Testing.Performed Black Box and White Box testing.Performed extensive backend testing using SQL Queries to retrieve the data from the database and checked data integrity.Involved in manual and automated testing of the applications using QTP.Converted manual test cases to automated test scripts using QTP.Parameterizing the VBscripts in QTP to run the scripts for multiple sets of data.Coordinate the testing efforts with the Source Systems, eSB internal applications like DM, EBPP and PeopleSoft team in order to execute the test conditions.Used Test Director to write test plan/test conditions, report/track the defects, and send E-mail notifications to the developers, system analysts, business team.Validate the data through .csv and .dat files.Validate downstream reports by running queries in MS Access, and internal site ORBIT. Environment: Java, JSP, Oracle, DB2, MS-Access, Windows 2000, QTP 6.5, Test Director 7.2, MS Office 2000 Publix Super Markets, Lakeland, FL Dec 04 Mar 05 POS (Point Of Sale) and Gift Cards /QA TesterResponsibilities:Created test templates, test cases and test conditions using Test Director.Involved in writing Test cases for both Manual and Automated Testing for EFT, Accounting modules.Performed Black Box Testing of the entire application.Involved automated Testing including Functionality Testing, GUI Testing and Regression Testing using QTP.Used Checkpoints and VB Script Functions.Used Test Director for Defect Life cycle.Environment: Visual Basic, SQL Server, C++, WinRunner 7.5, QTP 6.5, TestDirector 7.2, Windows Server NPS Technology Pvt. Ltd, India Aug 03 Nov 04AuditEase/QA TesterResponsibilities:Involved in writing Test cases.Tested the application manually and reported the defects through PVCS Tracker.Managed, Documented and Controlled all the test cases, test scripts and test results using Test Director. Environment: C++, HTML, ASP.NET, Visual Basic, Test Director, Microsoft IIS and Microsoft Windows TVS Motors, India Sep 02 - Jul 03eMOC - Electronic Management of Change/QA TesterResponsibilities:Involved in writing Test cases for both Manual and Automated Testing.Tested the application manually and reported the defects through the TestDirector.Performed Regression testing using Win Runner by creating verification points e.g., objects data, object properties, window and image verification, database verifications. Also inserting synchronization points.Developed UAT test plans and Involved with customers to resolve issues. Environment: JSP, |