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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Kensington AvenueKansas City, MO Street Address
EMAIL AVAILABLECell: PHONE NUMBER AVAILABLEGOALS: Seeking PT/FT preferably Remote employment as a Customer Service Associate or Answering Service Associate I am retired but enjoy working therefore I continue to do what I likeSKILLSLexis Nexus, Thomas Legislative Research Library of Congress research tool. Provided training for the following software applications to other staff: MS Windows XP Filesite, Concur, SharePoint, Documentum Professional, MS Office Suites: (MS Outlook, Word, PowerPoint, Publishers, Access, Excel); ADP Accounting Software, Help Desk Administrator for monitoring and password updates; HTML Web Development, People Soft, Photoshop, Internet Researcher, Visio, WordPerfect 6, MS Project, Database: (Remedy, Domas, including Database Development skill level)..IT desk associate - set up for new hires, password reset for current hires and customers..EDUCATION & ACCOMPLISHMENTSUniversity of the District of Columbia Washington, DC GED 6/2008Received DC Notary Certification - 4/2010Missouri Notary certification 01/2021PROFESSIONAL EXPERIENCESynchrony Financial03/23/2020 to present Remote Call Center Merriam, KSRespond to customer service inquiries by identifying subject and type of assistance needed and work to resolve on First Call Resolution:Verifying Card holders analyzing for fraudoopen disputes, Fraud claims,Security protocol - Must be aware and alert regarding fraud and misrepresentation.Assist customer with understanding their account, note account of all actions taken regarding customer request.Assisted customers with eService - registration and logging onto website to view statements and make payments.oWeb site troubleshooting and password reset.oAbility to unlock or lock card when necessary/requested by customer.Knowledgeable of client policies, benefits and promotions to assist customers efficiently and effectively.Knowledgeable of compliance and confidentiality policyRose International (Voc Rehab Missouri State) Receptionist/CSR2/2018 to 5/2018Receive visitors and answer telephone calls, determine purpose of visits and calls, furnish necessary information, take and relay messages.Responsible for Intake of new clients, scheduled appointments and maintained counselors calendars.Responsible for sending out Intake packets, prepare packets for school conferences,Update, maintain, and provide information to clients and staff on the availability and utilization of community resources.Maintain case files and transfer case records through management information system.Request and document receipt of relevant medical, educational documentsPrepare documentation of client contact and follow up with counselor for case file.Receive invoices for payment, review invoices for accuracy and dates of service.Synchrony Financial04/2015 to 11/2016 Call Center Merriam, KSRespond to customer service inquiries by identifying subject and type of assistance needed and work to resolve:Assisted Card Holders with their credit card accounts,Verifying Card holders analyzing for fraudoopen disputes, Fraud claims,Respond to customer service inquiries by identifying the subject and type of assistance needed and work to resolve on first call.Assist customer with understanding their account, note account of all actions taken regarding customer request.Assisted customers with Eservice - registration and logging onto website to view statements and make payments.oAssisted customer withPromoted to Customer Resolution April of 2016.Responsible to follow up toUPS - Customer Service Representative (Call Center)11/2014 to 03/15 (Contractor) Overland Park, KSMy Duties include maintaining ongoing relationships, providing support and resolving problems for customer- assisting in studies to determine customer incentives and developing and - preparing proposals for customer leaddistributing mail, filing, faxing, copying, and processing forms, typing, preparing reports and -auditing documentsSecurity protocol - Must be aware and alert regarding fraud and misrepresentation.Knowledgeable of compliance and confidentiality policies.Answering customers calls, tracking packages, filing claims when necessaryReview and process DMV certifications for driversData entry and Web trouble shooting password reset for customersSpeaking with supervisors/managers regarding discrepancies.Follow up on various cases to close.Israel Manor Inc/IBC Child Development Center Washington, DC05/2010 - 10/2014 Administrative AssistantUsed MS Project to organize and develop lesson plans for teachers and do follow ups according to timelines set. Notified teachers and supervisors when task are due.Used project management to monitor teachers activities and post performance reviewsAssisted with preparing Board of Director materials for both Israel Manor, Inc. and IMI Senior Residence Inc.Responsible for copying, typing, filing and other administrative task as needed by the Director of the Child Development Center and Chairman of the Board for IMI Inc.Became familiar with OSSE, NAEYC, TANF and the voucher program regarding policy and procedures.Created new enrollment packets, forms and organized files to assist the new Director.Performed troubleshooting of computer malfunctions, installed software, connected and troubleshoot printers.Developed people skills and customer services qualities needed to deal with parents of infants and pre-K children.National Recruiters, LLC MD, DC & VA05/2004 05/2015 Virtual Recruiter/HR Generalist and Contractor)Answered main switchboard for 2 Department Health Organizations (NIH);Directed calls, disseminate information, create photo ID for staff and new hires,Ordered supplies for staff and client housing sites.Regularly contact the client hiring manager during assignments/projects to maintain awareness of project statusUsed MS Project to monitor calls. Updated phone list and site directory.Notified President and Executives of phone calls and meetings via outlook and task manager.Maintained conference calendars and conference room schedules.Responsible for daily upkeep of front desk and any other task placed before me.Assisted with on-boarding of new hiresCustomer Service Representative to ClientsSourcing for candidatesMaintained Candidate data baseJohn M Fedders, Esq Washington, DC11/2010 - 8/2011 (PT) . Legal Secretary/ConsultantResponsible for the direct verbal dictation and transcription of legal documents and notes from attorney and clients;Maintained files, accounting and depositing checks, as well as, attorney time and client billing, using PC Law;Used MS Office Professional, Lexis-Nexis/PC Law, Outlook and Travel;Fannie Mae Washington, DC.10/2000 - 10/2010 Legal SupportAssisted Vice President, Associate General Counsel and Paralegal staff with their weekly schedules, expenses and other tasks outside of my job description, such as meetings, conferences;Typed, edited and revised correspondence;IT go to person for most computer issuesPrepared and updated tracking functions for departmental projects and maintained filing system(s);Copied and filed reports and sensitive documents. Prepared presentation materials for meetings;Coordinated outgoing faxes, mails and courier deliveries, checked requests and expense reports for management approval and forwarded them to appropriate department for processing;Coordinated travel arrangements as directed, and reconciled corporate accounts on any delinquencies;Counsel Designation Request, Opinions, Case Track (super user), Filesite (super user), prepare matter folder, any documentation relating to a specific matter for historical references. Provide technical support to all levels of staff, perform troubleshooting of printers, spreadsheets and other MS office issues as needed;Developed centralized process for ordering supplies and distributing supplies. Monitor budget limits and ensure supply expenses remain within budget;worked closely with our students to develop a working relationship under Fannie Mae guidelines and office etiquetteProvided one-on-one training on basic office skills and computer software use such MS Word, Excel, Outlook and PowerPoint.Worked with my peers to procure badges for Students;Organized and managed move from 7700 Wisconsin Avenue, Bethesda, Maryland to 4250 Connecticut Avenue NWResponsible for cataloging of the eleventh, eighth and second floor file rooms, and 2 other storage closets. Packed and salvaged any items necessary for future use;Participated in several Habitat for Humanity events in 2008 - 2009, Daffodil House renovations, Help the Homeless - badge and bag Point of Contact, Legal Initiative Forum, Help the Homeless Book Drive Team Captain, Walk for Wellness - Admin- Team Captain, Professional Admin Committee, Team Building Committee and Pro Bono Committee;Assisted with Board Meeting packages Quality Control, compiled binders for Board Meetings. This experience allowed me to learn more about our Board of Directors and their expectations and to meet other staff in all buildings.Blue Cross and Blue Shield - Washington, DC07/1986 - 02/2000 Executive Assistant/Legal Support, Policy and RegulationsTyped, edited and revised correspondence.Prepared and updated tracking functions for departmental projects and maintained filing system(s).Copied and filed reports and sensitive documents. Prepare presentation materials for meetings.Coordinated outgoing faxes, mail and courier deliveries, check requests and expense reports for management approval and forwarded them to appropriate department for processing.Maintained time and attendance records for Headquarters and tracked bi-weekly timesheets for accuracy.Coordinated travel arrangements as directed, and reconciled corporate accounts on any delinquencies. Notified Office Administrator of office equipment problems or necessary repairs.Assisted VP, Director and staff with their weekly schedules, expenses and other tasks outside of my job description, such as meetings, conferencesDeveloped centralized process for ordering supplies and distributing supplies. Monitor budget limits |
