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Senior Salesforce Specialist
New Jersey EMAIL AVAILABLE PHONE NUMBER AVAILABLE
Summary
Dynamic and results-driven Salesforce professional with a decade of hands-on experience in E-commerce and App Cloud. Extensive
expertise in developing and managing Salesforce solutions to drive online sales and custom app development. Skilled in leveraging
Salesforce capabilities to enhance order management, mobile app deployment, and customer interactions. Proficient in designing
scalable and integrated systems that align with business objectives. Known for delivering high-quality solutions that improve
operational efficiency and customer experiences. Adept at managing end-to-end project lifecycles, from requirement gathering to
deployment and support. Passionate about utilizing technology to solve complex business challenges and foster growth.
Experience
Saudi Scope Consulting Company
Salesforce Developer Sep 2013 - Aug 2017
Assisted in the design and implementation of customized Salesforce solutions.
Developed and managed custom objects, workflows, and validation rules.
Conducted data migration and integration projects with Salesforce.
Provided user training and support to ensure effective use of Salesforce features.
Worked with clients to gather requirements and translate them into technical specifications.
Prepared comprehensive project documentation and reports.
Brex
Salesforce App Cloud Developer Nov 2017 - Oct 2021
Led the deployment of Salesforce App Cloud solutions to develop custom business applications.
Configured and maintained mobile apps to ensure a seamless user experience across devices.
Integrated App Cloud with e-commerce platforms to provide unified customer data access.
Collaborated with IT and business teams to integrate Salesforce with other enterprise systems.
Provided ongoing support and optimization of Salesforce environments to meet evolving business needs.
Conducted user training sessions and developed documentation to enhance user adoption and satisfaction.
Oscar Health
Salesforce Ecommerce Engineer Jan 2021 - Present
Spearheaded the implementation of Salesforce Commerce Cloud to optimize e-commerce operations.
Developed and maintained a robust order management system, enhancing order accuracy and
fulfillment.Integrated Commerce Cloud with App Cloud to provide seamless mobile app experiences for customers.
Customized product catalogs and pricing models to meet dynamic business needs.
Conducted regular performance reviews and implemented improvements to enhance system efficiency.
Trained and mentored team members on best practices and advanced Salesforce functionalities.
Skills
Salesforce Commerce Cloud Salesforce App Cloud Order Management Mobile App Development Product Catalog
Management Integration and APIs Customization and Configuration User Training and Mentorship Project
Lifecycle Management Performance Optimization Data Analytics Customer Experience Enhancement Technical
Troubleshooting Process Automation Workflow Management Agile Project Management CRM Strategy
Development Scalability Solutions E-commerce Optimization Documentation and Reporting
Education
Kean University
Projects
Integrated Health E-commerce Solution
Developed an integrated e-commerce solution for a healthcare provider.
Used Commerce Cloud for product sales and inventory management.
Integrated with Health Cloud to manage patient data and purchase history.
Enhanced customer experience with personalized health product recommendations.
Virtual Health and Wellness Platform
Created a virtual health and wellness platform for a fitness company.
Integrated Commerce Cloud for product sales and subscription management.
Connected with Health Cloud to track customer health data and wellness plans.
Automated marketing campaigns to promote health and wellness products.
Online Prescription Management System
Developed an online prescription management system for a pharmacy chain.
Integrated Commerce Cloud for order processing and customer interactions.
Linked with Health Cloud to manage patient prescriptions and health records.
Implemented analytics to monitor sales performance and customer behavior.
Medical Supply E-commerce Store
Built an e-commerce store for a medical supply company.
Used Commerce Cloud for seamless order processing and inventory management.
Integrated with Health Cloud to manage customer health data and purchase history.
Enhanced user experience with personalized product recommendations.
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