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Title Customer Service Experience
Target Location US-GA-Riverdale
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Candidate's Name
Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLECustomer Service ProviderHighly reliable and well organized self-starter with excellent people skills and great attention to detail. Computer Literate Microsoft word, Microsoft Excel, Microsoft Office and Microsoft PowerPointWORK HISTORY`Atlanta Airlines Terminal CompanyCustomer Experience Superintendent/Coordinator 11/2022- 6/2024Overseeing and enhancing the overall experience of the airport passengersInspecting the upkeep of cleanliness and maintenance of the airportHandling and overseeing other companies and their employees under our multiple contracts dailyUse of analytical skills, communication, customer service, leadership, adaptability, multitaskin and problem solving on a daily basisHSS Inc. Atlanta, GASecurity Professional 11/2021  11/2022Patrolled the perimeter of 2 properties each shift by vehicle to ensure gates were locked and no unauthorized persons loitered around the propertyTrained security guards and held weekly briefings to discuss potential security issuesWrote daily shift reports and submitted before end of shiftCompiled daily notes for supervisor reporting unusual occurrencesAllied universal protection services Atlanta,GASecurity professional 9/2020 - 11//2021Monitored 8 CCTV feeds to identify potential threats and supervise employeesWarned trespassers of violations, explained regulations, and escorted unauthorized persons from propertiesPatrolled premises on foot 4-5 times a shiftMonitored the entrance of employees on shift, greeting, checking credentials, directing, and reporting unusual activityFamily Dollar Dekalb,GaAssistant Manager 1/2020 - 8/2020Prepared and entered financial data.Assisted with employee development by providing training, counseling, and performance appraisals.Maintained visually appealing and effective displays for the entire store.Displayed the appropriate signage for products and sales promotions.Opened and closed store.Order product inventory requiring daily shipment, load and unload trucks with forklift / Utilized hand held scanner to price and count product.Knowledge of Kronos and ADP computer systems.Robert Half Office Temp Agency Atlanta,GaAdministrative Assistant 3/2019 - 12/2019Carried out administrative duties such as filing, typing, copying, binding, scanning etc.Organized travel arrangements for senior managers.Wrote letters and emails on behalf of other office staff.Processed expenses sheets and invoices.Monitored stationary levels and ordered office supplies as needed.Covered the reception desk when required.Maintained computer and manual filing systems.Provided information to internal colleagues or external enquirers.Handled sensitive information in a confidential manner.Coordinated office procedures.Replied to email, telephone or face to face enquiries..  Resolved administrative problems.Answered telephone calls and passed them on.Coordinated repairs to office equipment.Greeted and assisted visitors to the office.Photocopied and printed out documents on behalf of other colleagues.  Used Docstar, Quickbooks and Cronos.Wal-Mart Fulfillment Center, Fairburn, GATrainer/ Lead 9/2017 3/2019Optimized staffing levels with strategic scheduling and task delegation.Directed and led employees, supervising activities to drive productivity and efficiency.Monitored team progress and enforced deadlines.Fostered positive employee relationships through effective communication, training and development coaching.Oversaw efficient receiving and inventory management to keep stock within optimal levels.Packer/Package Handler 3/2016 - 9/2017Completed processed order receipts by obtaining merchandise from bins or shelves, and placed merchandise on conveyors leading to wrapping areas.Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.Examined and inspected containers, materials, and products to ensure that packing specifications are met.New Breed (XPO) Logistics, Fairburn GAData Entry Clerk/ Compliance Log Coordinator 3/2014  3/2016Located and corrected data entry errors, or reported to supervisors.Compiled, sorted, and verified the accuracy of data before it is entered.Compared data with source documents, or re-entered data in verification format to detect errors.Stored completed documents in appropriate locations.Selected materials needed to complete work assignments.Maintained accurate inventory to identify all discrepancy for resolution.Designed, planned, and organized training for all incoming employees to help workers understand, maintain, or improve job skills.Monitored supplier quality and shipping regulations compliance to ensure DOT application/ regulation compliance, and hazardous materials- MSDS documentation/compliance,Upheld inventory control practices for material transfer, drop shipment, non-conformance material controls/ and storage/ resolutionAwards- employees of the month awarded several timesGate Gourmet Atlanta, GAEquipment Processing / Liquor Clerk/ Quality Coordinator Assistant 05/ 2008 - 03/2014  Made sure that quality products met goals and expectations.Recognized the appearance and accuracy of equipment/personnel. Present an attractive appearance and high quality at all times in and around the business. Demonstrate a high level of initiative.Appointed as Pride/Safety Team Coordinator, became shift lead after only 2 months and was asked by manager to become a supervisorGiven 7 Extra Mile Awards/ 3 time employee of the monthCandidate's Name
E-mail: EMAIL AVAILABLETo whom it may concern,You need a sharp, intelligent person with great attention to detail and excellent skills. My education and training make me an ideal candidate. In todays economy, theres no time to waste on workers who lack the necessary skills and motivation. Ive got what you need. Please take a look at my attached resume for a detailed look at my skills and experience. Heres a snapshot of what I have to offer.My educational background has prepared me for anything you can throw my way. My study of customer service and paralegal study has given me a solid background so that I can perform any job that you may need me for. I am eager to contribute my enthusiasm and up-to-date skills to the team. My previous experience working in Quality for Gate Gourmet, gave me relevant experience. I have an excellent track record for helping others. My expertise in customer service make me a great addition to your team.I am certain that my resume will give you a greater understanding of my qualifications for this exciting opportunity. I would greatly appreciate the opportunity to work with you and learn from you and your talented team. I look forward to hearing from you soon.Sincerely,Candidate's Name 

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