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DEVONGREGORYBaltimore, MD https://LINKEDIN LINK AVAILABLEPHONE NUMBER AVAILABLE EMAIL AVAILABLEAn accomplished, dedicated, results-focused and energetic business professional with several years of experience in the retail industry. Specialized in Customer service, Communications, Sales, Leadership, Strategic and Process Management.EXPERIENCECAR SALESMANBob Bell Chevrolet Baltimore, MDMAY 2024- PRESENTBuilt trust, listened attentively, and guided customers through the purchasing process with professionalism and enthusiasm. By understanding their clients' priorities and providing tailored solutions, they create positive buying experiences that foster long-term relationships and repeat business.OPERATIONS MANAGERAvis Budget Group BWI AirportMARCH 2023 - MAY 2024Adjusted and finalized schedules and payroll. Recruited, hired and trained new employees. Ensure every guest is taken care of with the highest levels of customer service on full display. Continually identified process improvement initiatives and worked diligently with employees on implementing necessary changes.OPERATIONS MANAGERAmazon Baltimore, MDMARCH 2021  FEB 2023Overseeing daily operations, managing staff, ensuring safety and providing great customer service. Analyzed trends and financial documents While hitting KPIs, adjusting to the daily workload and find innovative ways to improve process.EDUCATIONBACHELOR OF SCIENCE IN MARKETINGNorth Carolina Agricultural & Technical State UniversityMay 2021Distinguished member of AMA (American Marketing Association)2019 Outstanding Marketing Student of the YearSKILLSMicrosoft ApplicationsLeadershipTime ManagementBias for Action