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Click here or scroll down to respond to this candidate253 RAINBOW DRIVE #15398LIVINGSTON, TX Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
SUMMARYSeasoned WordPress Developer with 18 years of experience in web development, advanced technical support, and providing exceptional 24/7 tech support. Known for a customer-oriented approach, my expertise lies in delivering high-quality results, resolving technical issues promptly, and improving customer satisfaction. Proven track record of developing and maintaining websites, designing database-driven web applications, and working collaboratively with cross-functional teams.EXPERIENCEFreelance / Self-Employed, Remote Senior WordPress Developer MAY 2007 - PRESENT Provide technical support to customers in a fast-paced environment and resolve technical issues on time with a high satisfaction rate. Monitor and resolve technical issues in a timely manner to minimize downtime and improve customer satisfaction. Implement and maintain processes to improve the efficiency and quality of support services. Develop and maintain websites using WordPress, HTML, CSS, and JavaScript. Design and implement database-driven web applications using PHP and MySQL. Work with cross-functional teams to create and launch new web projects, resulting in increased traffic and improved user experience. IGV LIMITED, New York, NY Director, Software Development & TechnologyMAY 2007 - APRIL 2008 Supported a $25M a year marketing, technology, and customer support budget for a global e-commerce company. Managed project timelines, mass marketing campaigns, search engine optimization processes, and pay-per-click campaigns to increase traffic and customer retention on various websites. Developed dynamic reports for executive staff identifying profit margins and traffic statistics.Holt, Rinehart & Winston, Austin, TX Application Developer APRIL 2000 - MAY 2007 Supported a sales force of 100 Sales Representatives, 40 Sales Consultants, and 3 Regional Offices for a $300M textbook company. Experienced in the full-cycle development of relational database applications: analysis, table and user interface design, coding, testing, documentation, and user training. Administered SFA system iterations through application testing, quality assurance assistance, training, and documentation. Converted Sales Force automated document distribution system to handle more requests; up to 500 reports weekly and 100 reports monthly. EDUCATIONTexas State University, San Marcos, TX Masters, Applied GeographySEPTEMBER 2000 - SEPTEMBER 2002University of New Mexico, Albuquerque, NM Bachelors of Science, Anthropology/GeographyAUGUST 1993 - AUGUST 1997 |
