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Click here or scroll down to respond to this candidateCandidate's Name
Hyattsville, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEMotivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.Work ExperienceAssistant ManagerNTB - National Tire & Battery-Greenbelt, MDDecember 2023 to PresentOpening and Closing the store. Making sure when we have app they are going in the back to get there car services. Selling tires parts for the car etcArmed Security GuardBlueline Security Services-Hyattsville, MDJuly 2019 to December 2023Checked and secured building areas during off-hours to prevent entry by unauthorized individuals. Provided friendly and professional assistance to employees, visitors and customers. Monitored building and property entrances and exits to detect intrusions and protect assets. Detected emergency situations through keen listening and close observation to respond appropriately to alarms.Making sure there is nobody smoking in front of the buildings and inside of them. Customer Service Representative AgentTruGreen Lawn Care-Gaithersburg, MDFebruary 2020 to July 2022Providing superior customer support throughout the day by answering incoming calls Youll use your problem-solving skills to help customers resolve any concerns, questions, or issues they might be experiencingThere is also opportunity to build sales experience by upselling additional services to customers who are looking to continue to beautify their outdoor living space Also assisted in training new hires mission system Also reading reports to check the customer service rep hold time. Store Managerrainbow shops Lanham-MarylandJuly 2015 to December 2020Opening and closing the store hiring employeesTrained and mentored associates to teach daily tasks and procedures. Showcased and built visually appealing displays and signs to encourage customers to buy specific products.Reviewed customer feedback to make operational improvements and promote satisfaction. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Managed inventory tracking and physical inventory counts to minimize loss. Asst ManagerAutoZone Auto Parts Lanham-MDMarch 2005 to June 2015Opening and closing the store making sure the cashier know what to do each shift hiring and doing paper work and scheduledInstalling customers battery headlights etc.Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.EducationWeldon City High School - Weldon, NC, US2004Skills Computer Skills: Team BuildingMicrosoft Word (5 years) Store Management Experience Management experience (16 years) Tire ServiceScheduling PayrollSales Microsoft ExcelRetail Management Staff TrainingMerchandising Microsoft Office Microsoft Excel Organizational skills Computer skills Medical office experience Microsoft Outlook Time management Office experience Communication skills Warehouse management system Shipping & receiving Computer literacy Fair Housing regulations Yardi OneSite Pricing Stocking Accounting Word processing Google Suite Medicare HIPAA Marketing B2B salesCertifications and LicensesDriver's LicenseProfessional In Human Resources |
