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Candidate's Name
Rochester, NY 14611EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceCustomer Service Representative (Remote)Maximus new York State contact center-Rochester, NY October 2023 to March 2024Renewal of health insuranceCustomer Care Supervisor remoteCenter of Disease Control-Atlanta, GAApril 2021 to May 2023assessing customer service staff activities, and providing them with regular performance-related feedback. Strategizing and monitoring the daily activities of customer service operations. Assisting customer service staff with duties where required(REMOTE) Customer Service Supervisor/Call CenterFlorida State department health-Tallahassee, FLJanuary 2020 to May 2021A Call Center Supervisor is a professional charged with training and motivating their team of Call Center Representatives as they answer questions, handle complaints, and provide support for clients. They also assist in hiring new employees while monitoring their teams success on an ongoing basis.(Remote)Community customer support supervisor / contact tracer NEW YORK STATE DEPARTMENT OF HEALTH (Knowledge Builders Staffing)-Rochester, NY April 2018 to May 2021Oversee a team ofContact Tracers who will maintain ongoing communication with contacts to assess symptoms, ensure compliance with quarantine and determine social support needs and/or handle reporting of issues that arise. Contact Tracers are required to follow set scripts and adhere to policies and procedures. EducationAssociates degree in Business ManagementMonroe community college - West Henrietta, NYJanuary 2017 to June 2019College Degree in Business communicationMcCarthy's business institute - Rochester, NYApril 2012 to June 2014Skills Human Resources Strategic Planning CRM Software Process Improvement Research Customer service CRM software Typing Sales Direct sales Project management Door-to-door Communication skills Organizational skills Inside sales Outside sales Time management Microsoft Word Microsoft Outlook Litigation Property management Fair Housing regulations LIHTC Section 8 Account Management Yardi SalesforceCertifications and LicensesDriver's LicenseCertified Employee Benefit Specialist |
