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Title Customer Care Client Services
Target Location US-MO-St. Louis
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Looking to work at a hospital, rehabilitation center and or nursing facilities that base their facilities policies and regulations on great customer care, hard work, integrity, teamwork and dignity.Hazelwood, MO Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceAssociate Client Services ManagerEmmaus Homes - St. Louis, MOJanuary 2022 to Present Assist in the design and implementation of residential services which enhance the quality of life as determined by the Individual Service Plan (ISP) and other related support plans. Ensure client, guardian, regulatory agency, funders, and stakeholder satisfaction. Supervise staff at the direction of the CSM, which may include scheduling, timekeeping, performance reviews, performance improvement, and employee retention. Assist with the development and maintenance of records, monthly reports, plans, logs, and budgets. Collect and analyze data to ensure all regulations are met. Attend clients medical, dental, vision, and other appointments when necessary. Verify prescribed treatment plans and orders are executed. Support the clients independence, health, and community integration through education and activities. Ensure the team is appropriately trained and well versed on all plans related to the client. Communicate general company and client updates on a frequent and regular basis. Support the CSM in the creation and adherence of the clients and the homes budgets. Work in ratio when needed. Follow all policies, procedures, and all regulatory requirements. Use conflict resolution and problem-solving skills to address issues, concerns, and process improvement. Other duties as assigned.Direct Support ProfessionalEmmaus Homes - Saint Charles, MOSeptember 2018 to January 2022assist people with cognitive and developmental disabilities. They provide support with everyday tasks such as cleaning, preparing meals, taking medications, attending appointments and running errands. maintain accurate, detailed records of their clients appointments, medications and activities. communicate with coworkers, other healthcare professionals and the people they support. Combat EngineerU.S. Army - Fort Leonard Wood, MOFebruary 2017 to March 2018Im a veteran was injured and dischargedCNA - Certified Nursing AssistantLake Mead Health and Rehabilitation Center - Henderson, NV April 2016 to April 2017Assist nurses with their workloads, take vs, clean and change residents, dress and undress residents, document behaviors, etcCaregiverMerrill Gardens - Henderson, NVJune 2015 to May 2016Responsibilitiesassist with residents ADLs, documentation, receptionist, file paperwork, answer phone calls, do follow ups with care staff, etcAccomplishmentsCPR/AED CertifiedCNA CertifiedSkills UsedMicrosoft Word, Powerpoint, 35 wpmCMTCedars of Town and Country - Chesterfield, MOJanuary 2014 to May 2015ResponsibilitiesAdminister medications, observe, document, report on status of residents, provide shift reports to oncoming nurse, document in residents reports, notify nurse of residents refill medication orders, assist wit bathing, feeding and obtaining residents vital signs Accomplishmentsthe impact that I had during this time is the fact that I have drive, compassion and dedication to provide the services and knowledge needed to carryout my position an d perform to the best of my ability Skills Usedadminister medication, comply with legal and ethical guidelines, applying knowledge of the medication measuring system and the body system and the communicable diseases which is affected with medication administration.CMTMissouri Veterans Home - St. Louis, MONovember 2006 to May 2008ResponsibilitiesAdminister medications, observe, document, report on status of residents, provide shift reports to oncoming nurse, document in residents reports, notify nurse of residents refill medication orders, assist wit bathing, feeding and obtaining residents vital signs Accomplishmentsthe impact that I had during this time is the fact that I have drive, compassion and dedication to provide the services and knowledge needed to carryout my position an d perform to the best of my ability Skills Usedadminister medication, comply with legal and ethical guidelines, applying knowledge of the medication measuring system and the body system and the communicable diseases which is affected with medication administration.EducationMaster's degree in Healthcare ManagementUniversity of Arizona Global Campus - San Diego, CA May 2021 to PresentMaster's degree in Healthcare Administration Management University of Arizona Global Campus - San Diego, CA May 2021 to PresentBachelor's in Healthcare Administration Management Ashford University - San Diego, CAJuly 2018 to June 2021Respiratory therapy in Respiratory CareCarrington College-Las Vegas - Las Vegas, NV2015 to 2017Accerated LPN prgram in nursingNevada Career Institute - Las Vegas, NV2013 to 2014high school diploma in generalHazelwood East High - Hazelwood, MO2000 to 2004Skills 35WPM (5 years) Microsoft Word/Excel (10+ years) Filing/emailing (5 years) Administrative Skills (2 years) Direct Care Direct Support Home Health Disability Personal Care Documentation review Cashiering Nursing Military Experience Medication Administration Hospital Experience Supervising experience Vital Signs Home Care Quality Assurance Word processing Memory care Management Dementia care Windows Leadership Senior care Care plans Hospice care Data collection Customer service Patient monitoring Management Developmental disabilities experience Continuous improvement Behavioral health Typing Microsoft Office Management Business management Medical terminology Workday Caregiving Employee Orientation Alzheimer's Care Meal Preparation Administrative experienceMilitary ServiceBranch: US ArmyService Country: United StatesRank: E-3February 2017 to March 2018Certifications and LicensesCNA CertificationCPR/First AidCPR & AED CertifiedInsulin CertificationOctober 2017 to September 2019CPRCertified Nursing Assistant (CNA)Class EBLS CertificationAssessmentsNursing Aide Skills  FamiliarJuly 2020Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: FamiliarFirst Aid  ProficientAugust 2019Measures a candidate's ability to identify treatments for common medical emergencies. Full results: ProficientPatient-Focused Care  ProficientAugust 2019Measures a candidate's ability to address concerns and use sensitivity when responding to needs and feelings of patients.Full results: ProficientWork Style: Reliability  Highly ProficientAugust 2019Tendency to be dependable and come to workFull results: Highly ProficientLogic & Critical Thinking  CompletedAugust 2019Using logic to solve problems.Full results: CompletedHome health aide skills  ProficientMay 2021Providing care to patients in a home settingFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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