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Candidate's Name
Enthusiastic client services professional with strong background directlyinterfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.Customer Service Representative, Street Address /2021 - 01/2022 Discover Books - Baltimore, MDSales Associate, Street Address /2019 - 12/2020Under Amour - Baltimore, MDCustomer Service Associate, 02/2019 - 12/2020Target - Washington, DCBachelor of Arts, Expected in 06/2027Strayer UniversityHigh School Diploma, 2002Northwestern Senior HighSome College (No Degree)Tesst CollageBaltimore, MD 21215  PHONE NUMBER AVAILABLE  EMAIL AVAILABLE SUMMARYEXPERIENCEAssisted customers with making payments or establishing payment plans to bring accounts current.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Consulted with customers to resolve service and billing issues. Made outbound calls to obtain account information. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Set up and activated customer accounts. Collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.Sold various products by explaining unique features and educating customers on proper application or usage.Built and maintained relationships with peers and upper management to drive team success.Answered product questions with up-to-date knowledge of sales and promotions.Engaged customers in friendly, professional dialogue to determine needs. Increased purchase amounts by cross-selling with similar products. Assisted teammates with sales-processing tasks to meet daily sales goals. Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Educated customers on special pricing opportunities and company oerings.Documented customer correspondence in CRM to track requests, problems and solutions. Assisted customers with making payments or establishing payment plans SKILLS Report generation Credit card payment processing Report creation Promotional support Microsoft Oice expertise Customer relations Quality assurance controls Oice equipment proficiency Call Center Operations Inbound and Outbound Calling Problem-solving abilities Adaptive team playerEDUCATION ANDTRAININGto bring accounts current.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Troubleshot shortages and overages to support quality control eorts. Developed and organized electronic files to maintain customer service- related documents.