Quantcast

Customer Service Operations Manager Resu...
Resumes | Register

Candidate Information
Name Available: Register for Free
Title Customer Service Operations Manager
Target Location US-TX-Frisco
Phone Available with paid plan
20,000+ Fresh Resumes Monthly
    View Phone Numbers
    Receive Resume E-mail Alerts
    Post Jobs Free
    Link your Free Jobs Page
    ... and much more

Register on Jobvertise Free

Search 2 million Resumes
Keywords:
City or Zip:
Related Resumes

Operations Supervisor Customer Service Dallas, TX

Operations Manager Customer Service North Richland Hills, TX

Customer Service Operations Specialist Dallas, TX

Customer Service & Success Operations Manager Midlothian, TX

Customer Service Restaurant Operations Corinth, TX

Operations Manager Customer Service Duncanville, TX

Warehouse Operations Customer Service Dallas, TX

Click here or scroll down to respond to this candidate
Candidate's Name
Candidate's Name @gmail.com. The Colony, TX Street Address . PHONE NUMBER AVAILABLEOBJECTIVEObtaining a position within your ever-growing company. EXPERIENCE*Operations ManagerBella Country Homes  Carrollton, TX August 2022 to present-Manage and supervise office/administrative staff-Manage and supervise construction projects from initial sale, design phase through completion of project-Coordination of construction details and information with office and field staff-Obtain, organize, coordinate all construction projects with field supervisors, designers, customers, suppliers, subcontractors, vendors, and sales agents-Assist in coordination of construction plans-Track interior/exterior design materials and costs-Obtain and organize material and labor cost estimates-Create construction budgets and track expenses-Organize construction schedules-Coordinate and track all material purchases-Track projected vs. actual expenses, track selections and specifications-Assist with customer service and warranty support-Manage material purchases and returns-Assist in collection/bid management-Management of residential permitting-Assist customers with ordering and construction process-Lead weekly team meetings*Interior Operations CoordinatorWoodbridge Home Solutions - Dallas, TX August 2020 to August 2022-Manage and process all labor bills for installations within corporate and remote locations-Determine at cost percentages on interior business-Order all interior business-Monitor new cabinet division/all interior jobs-Maintain vendor relationships within ordering, shipping, and invoicing areas-Collaborate with accounting on job costing discrepancies-Update and execute job manifest-Assist with the production area of shower/bath, jacuzzi and cabinets-Research needed product to complete jobs on time in a costly manner-Ensure all needed documents are received on jobs before completion in system-Ensure backlog is checked and updated-Implemented a new interior division within an exterior company-Developed policies & procedures to a new bath division-Ensure the department provides a high level of customer service to customers-Determine workflow, project complexity and identifications of appropriate skills necessary to complete each project and coordinate with installation teams-Ensure each job meets financial and company standards including approving all extra labor above original scope of work and for material returns-Manage schedules of installers-Management of the production life cycle, including the direction of subcontractors, and decisions affecting the financial outcome of the project-Directing of project related paperwork and other administrative duties, including EPA lead safe work practice documentation.-Demonstrate high level of positive energy towards staff, contracted team, and customers-Deliver agreed to results in safety, quality, delivery, costs, and employee satisfaction/ development-Establish an environment conducive to high levels of engagement, morale, employee satisfaction, and performance based on company core values-Create and maintain production department project schedules-Oversee the schedules with customers, technicians, and sub-contractors and adjust as needed-Coordinate communication with service manager and field production manager in the future-Ensure all product orders are accurate and timely to manufacturer-Review approved labors bills for accuracy-Meet or exceed monthly installation revenue goals-Meet or exceed months COGS goals*Director of OperationsHome Depot Interiors/Exteriors - Oklahoma City, OK August 2014 to August 2020-Operations Management; Client Relations; Document Control; Issue Resolution; Quality Assurance-Team Collaboration; Financial Administration; Project Coordination; Professional Attitude-Deliver on-site support to all departments and coordinate all daily business efforts through effective collaboration and communication with team members-Track, file, and view important documents, receipts, applications, database information, and invoices daily, organizing and managing sensitive files in an efficient manner-Maintain client and vendor records and related information, entering results into each respective database while auditing for accuracy and completion-Prepare various materials as well as transcribe critical district-level reports into respective software applications-Collaborate in the execution of various HR and accounting aspects, including accounts payable and receivable, ledger and account management, budget control, payroll, billing, deposits, reconciliations, and related functions-Monitor and comply with Environmental Work Rules on all sold/installed jobs-Support various sales and operational functions, including transaction processing, proposal, and report development, inquiry and issue handling, scheduling, expense reports, and client retention strategies-Order and maintain inventories of materials, supplies, and related items to minimize disruptions and inefficiencies-Coordinate, contact, invoice, maintain all customer warranty issues with HDI/HDE corporate-Schedule contractors and direct company employees daily, monthly, and quarterly hours and schedules-Recruit, hire, train and motivate contractors and direct company employees-Visit job sites to retain customer satisfaction and company cost effectiveness-Organize and execute service calls, appointment scheduling, correspondence distribution, and other critical functions from concept to execution, while collaborating on operational and logistical aspects with team members-Act as a liaison between organizations, corporations, vendors, and clients to ensure effective informationflow, exceptional customer service, sales opportunity development, and timely issue resolution- Assist with other day to day procedures to facilitate efficient business operations*7th Grade Texas History TeacherDallas Independent School District - Dallas, TX January 2008 to June 2014-Confer with other staff members to plan and schedule lessons promoting learning by following approved curricula-Instruct through lectures, discussions, and demonstrations in the subject of TX History-Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence-Prepare objectives and outlines for courses of study, following curriculum guidelines or requirements of state and local district-Guide and counsel students with adjustment or academic problems or special academic interests-Interpret data results-Establish and enforce rules for behavior and procedures for maintaining order among students-Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate-Sponsor extracurricular activities such as clubs, student organizations, and academic contests-Collaborate with other teachers and administrators in the development, evaluation, and revision of middle school programs-Administer standardized ability and achievement tests and interpret results to determine student strengths and areas of need-Prepare, administer, and evaluate assignments and tests documenting students progress-Plan and supervise class projects, field trips, visits by guest speakers or other experiential activities, and guide students in learning from such activities-Prepare, administer, and grade common assessments, aligning assessment to subject area and grade levels-Align curriculum and lessons to meet district SES-Meet with parents and guardians to discuss their childrens progress, and to determine their priorities for their child and resource needsEducationBS in Education University of Oklahoma - Norman, OK 1993 Skills-Photoshop and Snipping tools-Moviemaker and QuickTime Player -Company Facebook, Google, Twitter pages -Company Website management, GT Records, RepTime, Gradespeed -BCI acrylic, American Standard, Liners Direct, Jacuzzi, New Age Surfaces, Cambria ordering systems, Reborn Cabinet ordering systems-Microsoft Office, Outlook, Excel, PowerPoint, Microsoft Excel-QuickBooks-Salesforce, CRM, ProCore, Co-Construct-Measure Pro, LEAP, Lead Perfection-Project Coordination, Operations Management, Production Management, Sales Support-Logistics, Office Management, Accounts Receivable, Accounts Payable-Document Management, Renovation, Construction Estimation-Project management, Commercial construction, Construction management-Analysis skills, conflict management, supervising experience

Respond to this candidate
Your Message
Please type the code shown in the image:

Note: Responding to this resume will create an account on our partner site postjobfree.com
Register for Free on Jobvertise