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Click here or scroll down to respond to this candidateCandidate's Name
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEProfessional SummaryDedicated Customer Service Representative with 5 years of experience in the IT consulting industry. Proven ability to handle customer inquiries, resolve issues efficiently, and provide high levels of customer satisfaction. Adept at working in fast-paced environments and committed to improving customer relationships and service standards.SkillsCustomer Service and SupportExcellent Communication SkillsProblem-Solving AbilitiesProficient in CRM SoftwareTechnical SupportTime ManagementConflict ResolutionTeam CollaborationProficiency in NetSuite applicationProfessional ExperienceXcellerate IT Consulting Dallas, Tx RemoteCustomer Service RepresentativeJanuary 2024 PresentManage customer interactions and service requests efficiently using NetSuite CRM, ensuring timely resolution of issues and maintaining high customer satisfaction.Utilize NetSuites case management system to track and prioritize support tickets, resulting in a 20% improvement in response time.Leverage real-time customer data in NetSuite to personalize support responses, enhancing the customer experience and improving retention rates.Assist in integrating NetSuite with other systems to streamline support processes and improve the overall workflow.Train new team members on effectively navigating NetSuite CRM, ensuring consistent use of the platform across the department.Possess good communication and computer skills.Identify and assess customers needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open and interactive communication.Provide accurate, valid, complete information by using the right methods/tools.Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.Foursquare IT Consulting Normal, IL RemoteCustomer Service RepresentativeJune 2022 December 2023Responded to customer inquiries via phone, email, and chat.Resolved product or service problems by clarifying the customer's complaint and determining the cause of the problem.Assisted with placement of orders, refunds, or exchanges.Advised on company information, such as policies and services.Documented all customer interactions in the companys CRM system.Oasis Technologies LLC Houston, Tx RemoteCustomer Service RepresentativeJanuary 2021 May 2022Delivered prompt and professional solutions for customer inquiries via phone and email.Provided product and service information to customers.Assisted in troubleshooting and resolving technical issues.Managed customer accounts and processed orders.Escalated issues to senior support staff when necessary.Global Tech Consulting Houston, Tx RemoteCustomer Service RepresentativeJanuary 2020 December 2021Handled customer inquiries and complaints in a courteous and professional manner.Provided technical support and assistance for a range of IT products and services.Processed orders, returns, and exchanges efficiently.Contributed to team efforts by accomplishing related results as needed.Collected and analyzed customer feedback to improve service delivery.EducationBachelor of Science in Economics |
